Owner's Guide
32
Common Solutions for Concerns
Opening/Closing Of Doors/Drawers
Concern Potential Cause Common Solution
Door(s) will not
close.
• Refrigerator is not
level. It rocks on the
floor when moved
slightly.
• An object has fallen
from the baskets
blocking the door
from closing.
• Ensure floor is level and solid, and can
adequately support the refrigerator.
Contact a carpenter to correct a
sagging or sloping floor.
• Check for ice or food items blocking
drawer.
Drawers are
difficult to move.
• Food is touching shelf
on top of drawer.
• Drawer is overloaded
• Keep less food in drawer.
• Remove or redistribute food.
Odors In Refrigerator
Concern Potential Cause Common Solution
Interior is dirty.
Odors
• Interior needs to be
cleaned.
• Food with strong
odors is stored in
refrigerator.
• See Care & Cleaning Tips.
• Cover food tightly. Air filter may need to be
changed more frequently if foods with strong
odors are routinely stored in refrigerator.
Light Is Not On
Concern Potential Cause Common Solution
Light is not on. • Light bulb is burned out
or LED light is damaged.
• No electric current is
reaching refrigerator.
• Control system has
disabled lights because
one or both doors were
left open too long.
• See Replacing Light Bulbs or LED lights
in Care and Cleaning section.
• See “Concern” section, “Refrigerator
Operations”.
• Close and reopen door(s) to enable
lights.
Automatic Ice Maker (Continued)
Concern Potential Cause Common Solution
Ice cubes are
freezing together.
• Ice cubes are not
being used frequently
enough.
• Ice cubes are hollow
(shells of ice with water
inside). The hollow
cubes break open in
the bin and leak their
water onto existing
ice, which causes it to
freeze together.
• Remove ice container and discard ice.
The ice maker will produce fresh supply.
Ice should be used at least twice weekly
to keep the cubes separated.
• This generally occurs when the ice
maker does not get enough water. This
is usually the result of a clogged water
filter. Replace the water filter.