User and Installation Manual

WIFI CONTROL TROUBLESHOOTING

Description

Possible Cause

Air conditioner

can’t be configured

successfully

1. Check the mobile device is connected to WIFI

2. Check the AC is connected

3. Check that any firewall or other restrictions are causing

problems

4. Check the router is functioning normally

5. Check that the router isn’t blocking the App

Mobile device can’t

control the air

conditioner

The app displays “Identification failed”. This indicates that the AC

has been reset and the mobile device has lost contact with the AC.

Reconnect the device following the above instructions. If this fails,

delete the AC from your devices list and start the install process

from the beginning.

Mobile device can’t

find AC

The app displays “Air conditioner out of line”. Check the below:

1. The AC has been reconfigured

2. The AC is not receiving power

3. The router is not powered on

4. The AC can’t connect to router

5. The AC can’t connect to network through the router

6. The mobile device can’t connect to the router

7. The mobile device can’t connect to a network (when being

used remotely)