Instruction Manual

15
TROUBLESHOOTING
Problem PossibleCause Solution 
Theunitdoesnotwork
1.Powerisabnormal 
2.Watertankdisplacedorfull
3.Room temperature is too high or
airͲoutletiscovered
1.Contactanelectriciantoperformarepair. 
2.Checkwatertankplacementoremptywatertank 
3.Lowerroomtemperature,clearairoutlet

Poorperformance
1.Filterisdirty
2.Door&windowsareopen 
3.AirͲinletoroutͲletisblocked. 
1.Cleanthefilter
2.Closedoor&windows 
3.CleanairͲinlet&airͲoutlet 
TooNoisy
1.Unitisnotplacedonevensurface.
2.Filterisblocked 
1.Placethemachineontheflatsurface. Addcarpetorrubbermatunderneath
2.Cleanthefilter 
Thedevicedoesnot
dehumidify
Therelativehumidityintheroomwhere
thedehumidifierisoperatingistoolow.
Thedehumidifier driesdown to the targetrelative humidity setand then goes into fan
onlymodeuntiltherelativehumiditygoesabovethesetpointagain.
Thedehumidifierworks,but
relativehumidityisstillhigh
1.Theplaceistoolarge.This
dehumidifiercandryuptoaboutasmall
fivebedroomhouse.
2.Therearetoomanysourcesof
moisture.Bathing,washing,drying
clothesandcookingallputsmoisture
intotheair.
3.ParaffinorCalor
gasheatingcanadd
toomuchmoistureintoair
1.Werecommendusingadehumidifierwithagreatercapacity.Callcustomerserviceline
foradvice
2.Werecommendusingadehumidifierwithagreatercapacity.
3.Considerusinganalternativeheatsources
Thewindowswereclearand
nowcondensationhas
returned.
Theoutsideairtemperaturehas
droppedsignificantlyandthewindows
arecolder.
Setthedehumidifierto40%RHorLaundryandrunforlonger
Icannotremovethe
condensationfrommy
windows,evenin
“Continuous”or“Laundry”
mode
Thesurfacetemperatureofthewindows
istoolowforadehumidifiertoprevent
condensation.Commonwithsingle
glazedwindowsorpoorlyinsulated
houseswhentheoutsideair
temperaturedropsbelow0϶C
Keeprunningthedehumidifier
on“Laundry”24hoursadayandiftheairtemperature
outsideincreasesthecondensationonwindowsmayclear
Dehumidifierisblowingout
warmair
Thedriedairispassesoveraheating
elementbeforeitisblownintotheroom
aspartofthedehumidificationprocess
Thisisnormalandhelpfulespeciallyinthecoldweather,adehumidifierisnotanair
cooler.Youmaybeusedwitha
compressordehumidifierwhichmayblowalsocoldair.
Knockingnoisecomingfrom
thedehumidifier
Motorwheelislowonlubricationordirt
mayhaveenterthemotorballbearings
RunthedehumidifierinLaundrymodefortwodaystoincreasethelubrication,iffault
persiststhencallthecalltheservicecentre
Waternotdrainingdownthe
hose
Hoseisfittedforcontinuousdrainage
butthewaterstillgoesintothetank
1.Negativeairpressureintheroomispullingthewaterbackintothedehumidifier
overflow.
2.Inserta3mmholeintothetopofthetube25mmdown
fromthespout.Thiswill
introduceairintothetubeandbalanceouttheairpressure.
3.Dirtisgatherintheinternaltray.Mayneedservicing.
4.Rubberbungnotplacedintheinternalholebeyondtank
5.iffaultpersiststhencallthecalltheservicecentre
Dehumidifierleakswater
ontothefloor
Usuallymeansthatthedehumidifieris
notonalevelsurfaceorthatthefilter
hasnotbeencleanedoftenenoughand
dirthasfallenintotheinternaltray
dehumidifier.
1.Checkthatthewaterbucketisnotcrackedbyfillingitwithwaterand
placingiton
kitchenpaperonthekitchenside.
2.Checkiffiltersareclean
3.iffaultpersiststhencallthecalltheservicecentre
Machinenotswitchingoffthe
heaterwhendesired
humidityisreached
Temperatureandrelativehumidity
sensorthatreadstheroomreadingis
unabletoreadthecorrectreadings
1.Cleanthefilter andblowtheairsensorwithahoverorhairdryeronCOLD settingto
clearthesensorofdirt
2.
Unplugthedehumidifierfor10minutestoresetPCBandthenturnbackon.
3.iffaultpersiststhencallthecalltheservicecentre
Onpressingpowerofffan
stillworksforabout2Ͳ3
minutesandswitchesoff
Unitisdryinginternallybeforegoingin
offmode
Normaloperation.DONOTINTERFERE
Unitstopsafter8hrs
Unitiscoolingdown.Willrestartafter30
minutesifhumidityishigherthanset
target
Normaloperation.DONOTINTERFERE.
Heaterstopsevery15
minutes
Incontinuousmodeifhumidityis<35%.
Willresumenormaloperationmodeif
humidity>35%
Thisensureenergysavings/Normaloperation.DONOTINTERFERE.

Note:whenthefaultcannotbesolvedbythesolutionsabove,pleasecontactservicecentreforhelp,donotattemptrepairs.