User Manual

23
TROUBLESHOOTING
Problem
Possible Cause
Solution
Unit does not work
Water tank displaced or full
Check water tank placement or empty water tank
Room temperature is too high, or air-outlet is
covered
Reduce room temperature, clear air outlet
Poor performance
Filter is dirty
Clean the filter
Door & windows are open
Close door & windows
Air-inlet or out-let is blocked.
Clean air-inlet & air-outlet
Too Noisy
Unit is on an uneven surface.
Place the machine on a flat surface. Add carpet or rubber mat
underneath
Filter is blocked
Clean the filter
The device does not
dehumidify
The relative humidity in the room where the
dehumidifier is operating is too low.
The dehumidifier dries down to the target relative humidity set
and will then go into standby if the desired humidity has been
reached.
The dehumidifier
works, but relative
humidity is still high
The place is too large. This dehumidifier can
dry up to 40m².
We recommend using a dehumidifier with a greater capacity.
Call customer service line for advice.
There are too many sources of moisture.
Bathing, washing, drying clothes and cooking
all put moisture into the air.
We recommend using a dehumidifier with a greater capacity.
Paraffin or Calor gas heating can add too
much moisture into the air
Consider using alternative heat sources
The windows were
clear, and now
condensation has
returned.
The outside air temperature has dropped
significantly, and the windows are colder.
Set the dehumidifier to 50%RH and run for longer
I cannot remove the
condensation from
my windows, even
in “Auto” mode
The surface temperature of the windows is
too low for a dehumidifier to prevent
condensation. Common with single glazed
windows or poorly insulated houses when the
outside air temperature drops below 0⁰C
Keep running the dehumidifier on “Auto” 24 hours a day and if
the air temperature outside increases the condensation on
windows may clear
The dehumidifier is
blowing out warm
air
The dried air is passed over a heating
element before it is blown into the room as
part of the dehumidification process
This is normal and helpful, especially in the cold weather; a
dehumidifier is not an air cooler.
Knocking noise
coming from the
dehumidifier
The motor wheel is low on lubrication or dirt
may have entered the motor ball bearings
Run the dehumidifier in Auto mode for two days to increase
the lubrication, if the fault persists then call the service centre
Water not draining
down the hose
The hose is fitted for continuous drainage, but
the water still goes into the tank
Negative air pressure in the room is pulling the water back
into the dehumidifier overflow.
Insert a 3 mm hole into the top of the tube 25 mm down from
the spout. This will introduce air into the tube and balance out
the air pressure.
Dirt is gathered in the internal tray. May need servicing.
If the fault persists then call the service centre
Dehumidifier leaks
water onto the floor
Usually means that the dehumidifier is not on
a level surface or that the filter has not been
cleaned often enough and dirt has fallen into
the internal tray dehumidifier.
Check that the water bucket is not cracked by filling it with
water and placing it on kitchen paper on the kitchen side.
Check if filters are clean
If the fault persists then call the service centre
Machine not
switching off the
heater when desired
humidity is reached
Temperature and relative humidity sensor that
reads the room reading is unable to read the
correct readings
Clean the filter and blow the air sensor with a vacuum cleaner
or hairdryer on the COLD setting to clear the sensor of dirt
Unplug the dehumidifier for 10 minutes to reset PCB and then
turn back on.
If the fault persists then call the service centre
On pressing power
off fan still works for
several minutes and
switches off
Unit is drying/cooling internally before going in
off mode
Normal operation. DO NOT remove power until this has
finished.
Note: when the fault cannot be solved by the solutions above, please contact the service centre for help, do not attempt repairs.