Installation and Operation Manual

Troubleshooting
SITUATION CAUSE ACTION
Status indicator does
not illuminate.
Charger is not receiving power.
Ask the certified electrician to check the power input is
connected correctly and the power is within operating
range of the unit.
Disconnect the charger from power and reconnect to power
after 10 seconds to power cycle the charger.
If the problem persists, contact Customer Support at (833)
532-2778.
Indicator does not flash
blue after plugging in
the vehicle connector.
Vehicle battery is fully charged.
Plug is not properly connected.
Check if the battery is full on EV.
Check if the vehicle connector is fully inserted to EV.
If the problem persists, contact Customer Support at (833)
532-2778.
Indicator starts to flash
red while charging.
Charger has detected an error.
Charger has encountered a
fault.
Wait until the temporary error is resolved and the charger
returns to normal condition, typically less than 10 seconds.
Disconnect the charger from the vehicle, wait for the error
to clear, and reconnect the charger to the vehicle.
If the error persists, disconnect the charger from power and
reconnect to power after 10 seconds to power cycle the
charger.
If the error is not resolved, contact Customer Support at
[phone].
Indicator illuminates
red.
Charger has detected a fault.
Disconnect the charger from the vehicle, wait for the error
to clear, and reconnect the charger to the vehicle.
If the error persists, disconnect the charger from power and
reconnect to power after 10 seconds to power cycle the
charger.
If the error is not resolved, contact Customer Support at
[phone].