Product Guide
54 55User guide elecbrakes.com
What this Product Warranty covers
Elecbrakes warrants that products will be free from defects in materials and workmanship under normal use (as set
out in our product documentation) for a period of 2 years from the original date of purchase (‘Warranty Period’).
This Product Warranty applies only to products purchased from Elecbrakes or our authorised resellers. This Product
Warranty is for the benet of end consumers only and does not apply if you have purchased a product for resale.
What this Product Warranty does not cover
This Product Warranty applies only to hardware components (and not software components) of products and does not cover
defects or damage caused by: (a) normal wear and tear; (b) accidents; (c) neglect; (d) misuse; (e) alterations; (f) incorrect
installation, operation or maintenance (including failure to follow product documentation); (g) disassembly or unauthorised
repairs; or (h) external forces such as water damage, excessive force; extreme heat, cold or environmental conditions. This
Product Warranty does not guarantee that the operation of products will be uninterrupted or error-free.
How to make claim under this Product Warranty
To make a claim under this Product Warranty, you must:
1. contact us by sending an email to <warranty@elecbrakes.com> during the Warranty Period and within 1 month of
becoming aware of the defect;
2. provide: (a) your name and contact information; (b) proof of purchase, showing the date and place of purchase from
Elecbrakes or our authorised reseller; (c) description of the defect; and (d) any other information we require; and
3. return the product (including all components and accessories) to us by sending it to our nominated address.
Unless we agree otherwise, you are responsible for all costs associated with returning a product to us. We will be
responsible for the costs associated with sending you the repaired or replacement product. Products will be at
your risk while they are in transit to and from our nominated address.
Elecbrakes may reject claims under this Product Warranty that are not made in accordance with these terms.
Nothing in this Product Warranty limits or otherwise affects your statutory rights.
What we will do under this Product Warranty
If we assess that a product returned during the Warranty Period has a defect covered by this Product Warranty, we will
at our cost and option: (a) repair the defective product; (b) replace the defective product; or (c) give you a refund of
the original purchase price of the defective product.
Defective products may be replaced with equivalent refurbished products. Refurbished parts may be used to repair
defective products. Repaired or replaced products will be covered under this Product Warranty for the remainder of
the original Warranty Period (replacement or repair does not extend the original Warranty Period). Returned products
and parts that have been replaced will become our exclusive property.
If we determine that a returned product is in satisfactory working order, we may require you to: (a) reimburse our
reasonable costs of inspecting and testing the product; and (b) pay the costs of returning the product to you.
Additional terms
The provisions of this Product Warranty cannot be modied or extended by Elecbrakes’ employees, agents, distributors
or resellers or any other person.
If any provision of this Product Warranty is invalid or unenforceable, it must be read down to the point of severance
(if necessary) and does not affect the remaining provisions.
To the maximum extent permitted by law, Elecbrakes will not be liable for any failure or delay in meeting its obligations
under this Product Warranty to the extent that this is due to circumstances beyond its reasonable control.
The benets given to you by this Product Warranty are in addition to other rights and remedies you have under law in
relation to products to which this Product Warranty relates.