Specifications

4 Customer Satisfaction Information Elastic Networks
4-132 BitStorm 1900™ Installation and Maintenance Guide 08-01101-01, Rev. 1.50
Training
Training is offered via instructor-led courses at the Elastic Networks’
corporate training center in Alpharetta, Georgia, USA. Training is per-
formed on-site at customer locations as requested.
All Elastic Networks’ Partners are required to be certified through
attending the required training program(s). For more information on
training, including schedules and rates, visit the Elastic Networks’
website at www.elastic.com. Select “the Opportunities” from the main
menu and then select “Training
.” You may also access “Training” by
typing in the URL: http//www.elastic.com/w100/w150/w150.html.
Technical Assistance & Support (TAS)
“Level 3,” on-call technical support and assistance is provided for cer-
tified partners and resellers only during normal business hours:
Monday - Friday, 8:30a.m. to 5:00p.m., Eastern Time, USA,
(excluding holidays)
For a definition of “Level 3” support and assistance, please consult
your individual reseller agreement. Technical assistance is not provided
by Elastic Networks to end-users.
Warranty & Return Material Authorization (RMA)
Specific product warranties are outlined in individual reseller agree-
ments. RMA’s for resellers are handled through the TAS Hotline. Refer
to Table 4-1, “Customer Satisfaction Contact Information,” on
page 131 for the telephone number in your area, or e-mail Tech-
[e-mail].
RMAs are not provided by Elastic Networks to end-users.