08-01141-01 Elastic Networks StormPort 405 Modem Installation Guide Document Version: Standard Document Revision: 1.
©2000 Elastic Networks The StormPort 405 Modem Installation Guide is copyrighted and all rights are reserved. This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine readable form without prior consent in writing from Elastic Networks. EtherLoop is a trademark of Elastic Networks. IBM is the trademark of International Business Machines, Incorporated; Windows 95, Windows NT and Windows 3.
Elastic Networks StormPort 405 Modem Installation Guide Publication Number: 08-01141-01 Document Version: Standard Document Revision: 1.00 Publication Date: September 2000 2000 Elastic Networks All rights reserved All information contained in this document is subject to change without notice. Elastic Networks reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
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v Publication history September 2000 Standard document released for general publication. Revision 1.
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Contents 7 Contents About this document vii Safety Considerations StormPort 405 Modem Requirements vii viii Installing the StormPort 405 Modem 1-12 1-12 1-12 1-12 1-13 1-15 1-16 1-16 1-17 Appendix A: Troubleshooting A-1 Appendix B: Regulatory Information B-1 FCC Compliance Information FCC Information to User Customer Instructions Industry Canada Compliance Information Appendix C. Warranty and Disclaimers Coverage Exclusions Revision 1.
Contents Revision 1.
ix About this document 1- This document provides instructions for installing, using and troubleshooting the StormPort 405 Modem. Before installing or using the modem, be sure to read the Safety Considerations and Modem Requirements in this section. ! Safety Considerations The StormPort 405 Modem complies with the regulatory requirements of CSA C22.2#950-M95 for Canada and UL 1950 Edition 3 for the United States.
x About this document StormPort 405 Modem Requirements The StormPort 405 Modem has specific requirements. Please insure that all of the information and equipment is available prior to the installation procedure. The requirements are as follows: Requirement Description StormPort 405 Modem Service Once you have purchased the StormPort 405 modem directly or through a distributor, contact your local Internet service provider (ISP) and subscribe to high-speed Internet service.
1-11 Installing the StormPort 405 Modem 1- This chapter describes the StormPort 405 Modem and contains the installation procedures for the modem and support equipment. Chapter contents This chapter includes the following information. Table 1-1. Revision 1.
1-12 Installing the StormPort 405 Modem The StormPort 405 Modem The StormPort 405 modem is used with an Ethernet-configured PC and an ordinary phone line to access the Internet or corporate intranet at multi-megabit speeds. The StormPort 405 permits simultaneous voice (or analog data) transmission on the same telephone line. The standard telephone cable provided in the installation kit can be used to connect a telephone, fax, or answering machine directly to your StormPort 405.
Installing the StormPort 405 Modem 1-13 Materials Included with the StormPort 405 Modem The StormPort 405 contains standard RJ-11 telephone and jack interfaces to connect the existing voice facility, and a 10Base-T Ethernet RJ-45 interface to connect the Ethernet cable from the end-user PC. The following table shows the components included in the StormPort 405 package. If you are missing any item, contact your product distributor for a replacement. Table 1 -2. List of Materials.
1-14 Installing the StormPort 405 Modem Task: Installing the StormPort 405 Note: Some PCs and laptops require an adapter between the RJ-45 Ethernet cable and the Ethernet connector on the PC/laptop (the adapter is often a round, 8-pin connector). Step Action 1 2 Make sure all of the StormPort 405 equipment is available before proceeding. The StormPort 405 is connected with an RJ-11 modular phone line cord to the telephone wall jack.
Installing the StormPort 405 Modem 1-15 6 7 8 If necessary, secure any slack or loose RJ-11 cord using the enclosed tie clamps. Connect the rounded plug end of the power supply cord into the 5V AC connector on the rear of the StormPort 405. Plug the power supply into wall outlet. This completes the StormPort 405 physical installation. At this point, the Link and Data Status indicator lights should be green. Note: See “Modem Indicators” on page 1-16 for more information on the StormPort 405 LED indicators.
1-16 Installing the StormPort 405 Modem Modem Indicators Status and Activity Indicators The side StormPort 405 has two status and activity indicators. The LINK LED indicates a connection between the StormPort 405 and the computer has been established. The DATA LED indicates data transfers between the StormPort 405 and computer are taking place. Revision 1.
Installing the StormPort 405 Modem 1-17 Additional telephones on the modem phone line The StormPort 405 is used to connect a computer and telephone to the same line, providing simultaneous voice/high-speed data service. Telephones or answering devices connected directly to the StormPort 405 do not require external telephone filters. The StormPort 405 has a built-in voiceband filter on the telephone connection to insure that the signal noise of the data traffic does not interfere with voice conversations.
1-18 Installing the StormPort 405 Modem Task: Installing the Desk Mount Filter Follow these instructions precisely to install the Desk Mount Filter. If the telephone filter is installed incorrectly (reversed), the filter will not allow voice signals to pass. (See Figure 1-1, Desk Mount Filter Connections.) Step Action 1 2 Check for a dial tone. Disconnect the telephone line cord from the wall jack and insert it into the jack on the desk filter. 3 4 Plug the filter’s “pig tail” end into the wall jack.
Installing the StormPort 405 Modem 1-19 Task: Installing the Wall Mount Filter Follow these instructions precisely to install the Wall Mount Filter. If the telephone filter is installed incorrectly (reversed), the filter will not allow voice signals to pass. (See Figure 1-2, Wall Mount Filter Installation.) Step Action 1 Check for a dial tone. 2 Remove the telephone from its wall mount by pushing it upward and pulling it away from the mounting pins.
1-20 Installing the StormPort 405 Modem Task: Installing the Ethernet Port The Ethernet Port is an Ethernet cable with an RJ-45 plug on one end and an RJ-45 receptacle in a molded plastic housing on the other, as shown below: The Ethernet Port is ideally suited for installations where the reach of the StormPort 405 needs to be extended. The user simply connects to the RJ-45 connector on the Ethernet port rather than the ethernet port on the StormPort 405.
A-21 Appendix A: Troubleshooting A- Table A-1. StormPort 405 Troubleshooting Problem Troubleshooting No Modem Power/Power Light Off Make sure there is power to the outlet. Check the connection to the StormPort 405. (Make sure the StormPort 405 is plugged in). If the power indicator is not lit, try another power cord. If the indicator is still not lit, call distributor technical support. No data transfer Check these items in the following order: 1.
A-22 Appendix A: Troubleshooting Table A-1. StormPort 405 Troubleshooting Problem Troubleshooting No data transfer (continued) 4. Link Light is Red The StormPort 405 is not receiving any signal from the Internet service provider. Make sure all connections are well-connected and the computer is set up correctly. Make sure the phone has a clear dial tone. Call your service provider (phone company).
Appendix A: Troubleshooting A-23 Table A-1. StormPort 405 Troubleshooting Problem Troubleshooting Noise interference on the telephone connected to the StormPort 405 The StormPort 405 has a built-in filter to prevent this. The noise could be a faulty line cord, phone, the StormPort 405, or it could be coming from your phone service. Try to eliminate these possibilities in the following order: 1. Disconnect the phone from the StormPort 405 and connect it directly to the wall jack, bypassing the modem.
A-24 Appendix A: Troubleshooting Table A-1. StormPort 405 Troubleshooting Problem Troubleshooting Your PC cannot First, make sure that all network software applications communicate with your are properly installed and configured. Double check to Internet service provider make sure the IP address is correct. Call your telephone service provider and make sure Modem service is enabled. Next, call your ISP help desk. If you are on a corporate network, call the network IS administrator.
B-25 Appendix B: Regulatory Information B FCC Compliance Information Federal Communications Commission Compliance Information Statement (FCC Rules Section 2.1077) 2.1077 (a) (1) Product identification Name: StormPort 405 Modem Product code: 02-00047-01 2.1077 (a) (2) Compliance Statement This device complies with part 15 of the FCC rules.
B-26 Appendix B: Regulatory Information FCC Information to User (FCC Rules Section 15.105(b)): Note: The StormPort 405 Modem has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix B: Regulatory Information B-27 this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. The equipment can not be used on public coin phone service provided by the telephone company. Connection to party lines is subject to state tariffs.
B-28 Appendix B: Regulatory Information Industry Canada Compliance Information EMISSIONS: (Per ICES-003, Issue 2 “Interference-Causing Equipment Standard, Digital Apparatus”): This Class B digital apparatus meets all requirements of the Canadian interference-causing equipment regulations. Cet Appareil numerique de la Class A respecte toutes les exigences du reglement sur le materiel brouilleur du Canada. EQUIPMENT ATTACHMENT LIMITATION NOTICE: The Industry Canada Label identifies certified equipment.
C-29 Appendix C. Warranty and DisclaimersC Coverage Elastic Networks warrants this modem set against defects and malfunctions for a period of ninety days from the date of original purchase. If there is a defect or malfunction, Elastic Networks at its option, and as the exclusive remedy, upon receipt of the defective set will either repair or replace this modem set at no charge, if returned within the warranty period.
C-30 Appendix C. Warranty and Disclaimers Exclusions Elastic Networks does not warrant this modem set to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to the product resulting from improper installation or operation, alteration, or neglect, or abuse, or misuse, fire or natural causes such as storms or floods after the modem is in your possession.
Elastic Networks StormPort 405 Modem Installation Guide © 2000 Elastic Networks All rights reserved The information contained in this document is subject to change without notice. Elastic Networks reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant. EtherLoop is a trademark of Elastic Networks Publication Number: 08-01141-01 Document Version: Standard. Document Revision: 1.
