Installation guide

Appendix A: Troubleshooting A-23
Revision 1.0 Storm Port eSled Modem Installation Guide
08-00025-01
Noise interference on
the telephone
connected to the modem
The Modem has a built-in filter to prevent this. The noise
could be a faulty line cord, phone, the Modem, or it could
be coming from your phone service. Try to eliminate
these possibilities in the following order:
1. Disconnect the phone from the modem and connect
it directly to the wall jack, bypassing the modem.
Disconnect the modem from the wall jack. If the
noise is gone, you should probably solve the
problem by replacing the Modem. If the noise
persists, it may be your phone service.
2. Check your telephone line cords by exchanging
them one at a time with a known good line cord. If
you eliminate the line cords as a possibility, check
the phone unit.
3. If you have a known good spare phone, use it to
replace the suspect phone and reconnect the
modem. A new phone may eliminate the noise. If the
noise persists, call distributor technical support.
Low data throughput
rates/It seems to take a
long time to download
files to your computer
File transfer rates depend not only on the Modem, but
also on the speed of your computer, the network that you
are communicating through (ISP, corporate net, etc.),
and the speed and connection of the computer you are
attempting to transfer data to and from.
If you know your files are being transmitted to your
computer with high-speed equipment and your
downloads still seem slow, it’s possible your modem is
connected to more than one computer.
The Modem supports only one computer at a time. Your
computer may inadvertently be connected logically (or
physically) into a hub or other network configuration that
looks like multiple computers to the modem. Call your
corporate IS network administrator and have any other
computers removed from the modem.
Your PC cannot
communicate with your
Internet service provider
First, make sure that all network software applications
are properly installed and configured. Double check to
make sure the IP address is correct. Call your telephone
service provider and make sure Modem service is
enabled.
Next, call your ISP help desk. If you are on a corporate
network, call the network IS administrator. Make sure
your service is active and that the network is not
experiencing technical difficulties.
Table A-1. Modem Troubleshooting
Problem Troubleshooting