08-01137-01 Elastic Networks StormPort 400 Modem Installation Guide Document Version: Standard Document Revision: 1.
©2000 Elastic Networks The StormPort 400 Modem Installation Guide is copyrighted and all rights are reserved. This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine readable form without prior consent in writing from Elastic Networks. EtherLoop is a trademark of Elastic Networks. IBM is the trademark of International Business Machines, Incorporated; Windows 95, Windows NT and Windows 3.
Elastic Networks StormPort 400 Modem Installation Guide Publication Number: 08-01137-01 Document Version: Standard Document Revision: 1.00 Publication Date: September 2000 2000 Elastic Networks All rights reserved All information contained in this document is subject to change without notice. Elastic Networks reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
ii Revision 1.
iii Publication history September 2000 Document revised to reflect changes in the modem name from "Elite" to "StormPort 400." June 2000 Document revised to reflect changes in the type and usage of Inline and Wall Mount filters. April 2000 Standard document released for general publication. November 1999 Standard document (Revision 1.00) released for general publication. October 1998 Standard document initial release for general publication. Revision 1.
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v Contents About this document vii Safety Considerations StormPort 400 Modem Requirements vii viii Installing the StormPort 400 Modem 1-1 The StormPort 400 Modem Materials Included with the StormPort 400 Modem Installing the Modem Dip Switches LED Panel Installing the Inline Filter 1-2 1-3 1-5 1-6 1-6 1-8 Appendix A: Troubleshooting Appendix B: Regulatory Information FCC Compliance Information FCC Information to User Customer Instructions Industry Canada Compliance Information Appendix C.
vi Contents Revision 1.
vii About this document 1- This document provides instructions for installing, using and troubleshooting the StormPort 400 Modem. Before installing or using the modem, be sure to read the Safety Considerations and StormPort 400 Modem Requirements in this section. ! Safety Considerations The StormPort 400 Modem complies with the regulatory requirements of CSA C22.2#950-M95 for Canada and UL 1950 Edition 3 for the United States.
viii About this document StormPort 400 Modem Requirements The StormPort 400 Modem has specific requirements. Please insure that all of the information and equipment is available prior to the installation procedure. The requirements are as follows: Requirement Description StormPort 400 Modem Service Once you have purchased the StormPort 400 modem directly or through a distributor, contact your local Internet service provider (ISP) and subscribe to high-speed Internet service.
1-1 Installing the StormPort 400 Modem 1- This chapter describes the StormPort 400 Modem and contains the installation procedures for the modem and support equipment. Chapter contents This chapter includes the following information. Table 1-1. Topic See The StormPort 400 Modem page 1-2 Materials Included with the StormPort 400 Modem page 1-3 Dip Switches page 1-6 LED Panel page 1-6 Chapter task list This chapter includes the following tasks. Revision 1.
1-2 Installing the StormPort 400 Modem The StormPort 400 Modem The StormPort 400 modem is used with an Ethernet-configured PC and an ordinary phone line to access the Internet or corporate intranet at multi-megabit speeds. The StormPort 400 Modem permits simultaneous voice (or analog data) transmission on the same telephone line. The standard telephone cable provided in the installation kit can be used to connect a telephone, fax, or answering machine directly to your StormPort 400 Modem.
Installing the StormPort 400 Modem 1-3 Materials Included with the StormPort 400 Modem The StormPort 400 modem contains standard RJ-11 telephone and jack interfaces to connect the existing voice facility, and a 10Base-T Ethernet RJ-45 interface to connect the Ethernet cable from the end-user PC. The following table shows the components included in the StormPort 400 Modem package. If you are missing any item, contact your product distributor for a replacement. Table 1 -2. List of Materials.
1-4 Installing the StormPort 400 Modem Table 1 -2. List of Materials. Description Item Inline Filter Revision 1.
Installing the StormPort 400 Modem 1-5 Task: Installing the Modem Note: Some PCs and laptops require an adapter between the RJ-45 Ethernet cable and the Ethernet connector on the PC/laptop (the adapter is often a round, 8-pin connector). Step Action 1 Make sure that all of the StormPort 400 Modem equipment is available before proceeding. 2 Connect the RJ-45 Ethernet cable to the 10Base-T Ethernet Card connector on the rear of the computer.
1-6 Installing the StormPort 400 Modem Dip Switches A series of four dip switches are on the back of the StormPort 400 Modem. The modem is delivered with the switches in the default setting. Do not change these dip switches. However, should the switches be changed inadvertently, the default setting for the dip switches are detailed in the following table.. Table 1-2.
Installing the StormPort 400 Modem 1-7 Table 1 -3. StormPort 400 Modem LED Panel Revision 1.00 Position (left to right) Indicator Usage 1 Power LED This LED is green when the modem is receiving power., 2 Computer LED This LED is green when there is a connection between the modem and the computer. 3 Network LED This light is green and flashes when the modem is transferring data to and from the computer.
1-8 Installing the StormPort 400 Modem Task: Installing the Inline Filter If you have other devices connected to the same line as the StormPort 400 Modem, you will need to install one Inline Filter per device. Follow these instructions precisely to install the Desk Mount Filter. If the telephone filter is installed incorrectly (reversed), the filter will not allow voice signals to pass.
A-1 Appendix A: Troubleshooting A- Table A-1. Modem Troubleshooting Problem Troubleshooting No Modem Power/Power Light Off Make sure there is power to the outlet. Check the connection to the modem. (Make sure the modem is plugged in). If the power indicator is not lit, try another power cord. If the indicator is still not lit, call distributor technical support. No data transfer Check these items in the following order: 1. PC Light is OFF If connected to an EtherPort, this light is off.
A-2 Appendix A: Troubleshooting Table A-1. Modem Troubleshooting Problem Troubleshooting No data transfer (continued) 4. Network Light is Red The StormPort 400 Modem is not receiving any signal from the Internet service provider. Make sure all connections are well-connected and the computer is set up correctly. Make sure the phone has a clear dial tone. Call your service provider (phone company).
Appendix A: Troubleshooting A-3 Table A-1. Modem Troubleshooting Problem Troubleshooting Noise interference on Make sure the extension phone is properly filtered. If a the extension telephone filter is installed, this noise could be a faulty filter, line when using the modem cord, phone service, phone, or the StormPort 4001Modem. While using the modem, try to eliminate these possibilities in the following order: 8. Turn OFF the StormPort 400 Modem. Make a call on your extension phone and check the noise.
A-4 Appendix A: Troubleshooting Table A-1. Modem Troubleshooting Problem Troubleshooting Low data throughput rates/It seems to take a long time to download files to your computer File transfer rates depend not only on the StormPort 400 Modem, but also on the speed of your computer, the network that you are communicating through (ISP, corporate net, etc.), and the speed and connection of the computer you are attempting to transfer data to and from.
B-1 Appendix B: Regulatory Information B FCC Compliance Information Federal Communications Commission Compliance Information Statement (FCC Rules Section 2.1077) 2.1077 (a) (1) Product identification Name: StormPort 400 Modem Product code: 01-00004-01 2.1077 (a) (2) Compliance Statement This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: a. This device may not cause harmful interference, and b.
B-2 Appendix B: Regulatory Information FCC Information to User (FCC Rules Section 15.105(b)): Note: The StormPort 400 Modem has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix B: Regulatory Information B-3 this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. The equipment can not be used on public coin phone service provided by the telephone company. Connection to party lines is subject to state tariffs.
B-4 Appendix B: Regulatory Information Industry Canada Compliance Information EMISSIONS: (Per ICES-003, Issue 2 “Interference-Causing Equipment Standard, Digital Apparatus”): This Class B digital apparatus meets all requirements of the Canadian interference-causing equipment regulations. Cet Appareil numerique de la Class B respecte toutes les exigences du reglement sur le materiel brouilleur du Canada. EQUIPMENT ATTACHMENT LIMITATION NOTICE: The Industry Canada Label identifies certified equipment.
C-1 Appendix C. Warranty and Disclaimers C Coverage Elastic Networks warrants this modem set against defects and malfunctions for a period of ninety days from the date of original purchase. If there is a defect or malfunction, Elastic Networks at its option, and as the exclusive remedy, upon receipt of the defective set will either repair or replace this modem set at no charge, if returned within the warranty period.
C-2 Appendix C. Warranty and Disclaimers Exclusions Elastic Networks does not warrant this modem set to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to the product resulting from improper installation or operation, alteration, or neglect, or abuse, or misuse, fire or natural causes such as storms or floods after the modem is in your possession.
Elastic Networks StormPort 400 Modem Installation Guide © 2000 Elastic Networks All rights reserved The information contained in this document is subject to change without notice. Elastic Networks reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant. EtherLoop is a trademark of Elastic Networks Publication Number: 08-01137-01 Document Version: Standard. Document Revision: 1.
