Specifications

ELAN HOME SYSTEMS COM2 Communications Controller
© ELAN Home Systems 2007 • All rights reserved. 4-5
Table 4-3 COM2 Relay Troubleshooting Procedures
Symptom
Possible
Cause/s What an authorized installer can do
Relay(s) acti-
vation via
telephone not
working.
Improper key
sequence.
Relay device
inoperative or
mis-wired.
1. Confirm that correct key sequence does not activate relay.
2. Confirm that the front panel LED associated with the relay
you are trying to activate illuminates after pressing the correct
key sequence. If it does not, try it again with a lineman’s hand
set/test set or telephone plugged directly into the PHONE
OUT jack on the back of the COM2. If you still do not get a
relay activation LED to flash, call ELAN technical support from
the job site, as there may be a problem with the unit.
3. If the relay LED flashes when you try to activate it, but there
is no response from the relay device, there may be a problem
with either the relay device, the relay’s power supply or the
wire run between the relay and the COM2.
Table 4-4 COM2 Adjustments Troubleshooting Procedures
Symptom
Possible
Cause/s What an authorized installer can do
No Page or
Door Chime
audio or level
is too low/
high.
Adjust Page/
Door Chime
levels.
1. If using the COM2 with a Z•630 Pre-Amp Controller:
a. Confirm proper connection and integrity of the patch cord
between the COM2 Page & DB Out jack and the Z•630 Page &
DB Input jack.
b. Adjust the PAGE OUTPUT LEVEL or DOORBELL OUTPUT
LEVEL.
2. If using COM2 in a stand-alone application (i.e. with an A/V
receiver):
a. Confirm proper connection and integrity of the patch cord
between the COM2 and stereo system (COM2 Loop Out to
system Main or Tape In. COM2 Loop In to system Pre or Tape
Out). If going through a receiver’s Tape In/Out loop, confirm
that the receiver is in Tape Monitor mode.
b. Adjust the PAGE OUTPUT LEVEL until the page level is sat-
isfactory. Adjust the DOOR CHIME OUTPUT LEVEL until Door
Station Door Chimes are satisfactory.
If unable to resolve problem, call ELAN Technical Support at
1-800-622-ELAN from the job site.
Music-On-
Hold level is
too low/high.
Music-On-Hold
Input level may
need to be
adjusted.
Adjust the Music-On-Hold Input levels until the volume is sat-
isfactory for both lines. The adjustment pots are located
beneath the LEXAN strip on the front of the COM2.
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.