Specifications

COM2 Communications Controller ELAN HOME SYSTEMS
4-2 © ELAN Home Systems 2007 • All rights reserved.
Phone ser-
vices pro-
vided by
Banks, Credit
Card Compa-
nies, etc. are
not respond-
ing when you
are on the
COM2 line.
Not using #,9
system Bypass.
Press #,9 to bypass the COM2. This can be done either before
or after you dial out, and will permit you to use all of these
services (see page 6 for details).
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
Constant
“double
beep”
through
speakers.
The telephone
“OFF-HOOK”
alert has been
activated.
Check to see if any phones are off-hook (see page 1-6 or
Quick Reference Card for details). Replace phone on-hook.
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
Constant
“single beep”
through
speakers.
The telephone
“ON-HOLD”
alert has been
activated.
A caller has been left on Hold for over a minute (see page 1-6
or Quick Reference Card for details). Take caller off Hold.
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
Table 4-2 COM2 Door Station Troubleshooting Procedures
Symptom
Possible
Cause/s What an authorized installer can do
Cannot hear
person at
Door Station.
Door Station
Microphone
Input Level is
too low.
Increase the DOOR STATION MICROPHONE INPUT LEVEL by
turning the Door Station Microphone Input Level Adjustment
control located behind the LEXAN Strip on the COM2 Front
Panel clockwise.
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
Person
Speaking at
Door Station
is too loud.
Door Station
Microphone
Input Level is
too high.
Decrease the Door Station Microphone Input level by turning
the DOOR STATION MICROPHONE INPUT LEVEL Adjustment
control located behind the LEXAN Strip on the COM2 Front
Panel counterclockwise.
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
Door Station
Speaker
Audio cuts
out during
speech.
Door Station
Output Level is
too low.
Increase the Door Station output level by turning the DOOR
STATION OUTPUT LEVEL Adjustment control located behind
the LEXAN Strip on the COM2 Front Panel clockwise.
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
Table 4-1 Telephone Troubleshooting Procedures
Symptom
Possible
Cause/s What an authorized installer can do