Specifications

ELAN HOME SYSTEMS COM2 Communications Controller
© ELAN Home Systems 2007 • All rights reserved. 4-1
Chapter 4: Troubleshooting
The tables in Chapter 4 provide troubleshooting symptoms along with possible causes and
corrections for the COM2 Communications Controller.
Table 4-1 Telephone Troubleshooting Procedures
Symptom
Possible
Cause/s What an authorized installer can do
Phone won’t
dial out dur-
ing stutter
tone (voice
message
waiting).
Dialing or speed
dialing before
stutter tones
play through.
Allow the stutter tone to finish before attempting to dial or
speed dial out.
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
Phone won’t
dial out.
Incoming phone
line problems
(C.O. line not
active, incor-
rect wiring,
etc.)
Verify incoming telephone functionality. Connect single phone
to output of COM2.
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
No Ring-In. REN value
exceeded (too
high) - see pages
iv and 3-8 for
Ringer Equiva-
lency Number
information)
C.O. line not
working.
NOTE:
The Line 1/2 STA-
TUS LED on the
front of the
COM2 should
begin to flash
whenever the
phones ring.
1. Confirm symptom and homeowner’s findings regarding
REN at left.
2. With a lineman’s hand-set/test set or a single line, corded,
touch-tone telephone connected directly to the outside line,
have someone call to confirm that you have ring-in.
3. After confirming C.O. line ring-in, connect your ‘butt set’ or
a single line, corded, touch-tone telephone directly to the
PHONE OUT jack on the back of the COM2. Have someone
dial into the home. If the phone now rings, the problem lies
‘after’ the COM2. Check all connections at the punchdown
block and wall jacks for a possible mis-wire or short.
4. Reset power to the COM2
If the phone still does not ring in, there may be a problem
with the COM2. Contact ELAN Technical Support at 1-800-
622-ELAN from the job site.
Call Waiting
not operating
properly.
FLASH HOOK
time too short.
On the front of the COM2,move the FLASHHOOK DIP switch
(#3) to the UP position (1.25s) (see page 1-10 for details).
Call “drops
out” for three
seconds dur-
ing conversa-
tion.
DEBOUNCE
Time too short.
On the front of the COM2, move the DEBOUNCE DIP switch
(#2) and move it to the UP position (85ms) (see page 1-10 for
details).
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.