Specifications

ELAN AUDIO - SENTINEL / RCU-01 RCU01R02 PAGE 32/49
ELAN AUDIO
2 STEEL COURT
SOUTH GUILDFORD WA 6055
PHONE [phone]
FAX [phone]
email [e-mail]
Web page www.elan.com.au
STANDARD WARRANTY CONDITIONS
As an expression of confidence that out products will continue to meet the high standards of reliability and performance that our customers expect, ELAN
Audio products carry the following limited warranty.
ELAN Audio hardware products are warranted against defects in materials and workmanship for 24 months from effective date of sale.
If ELAN Audio receives notice of such defects during the warranty period, ELAN Audio shall, at its option, either repair or replace hardware products which
prove to be defective.
ELAN Audio software and firmware products that are designated by ELAN Audio for use with a hardware product, when properly installed on the hardware
product, are warranted not to fail to execute their programming instructions due to defects in materials and workmanship for 24 months from date of effective
sale.
If ELAN Audio receives notice of such defects during the warranty period, ELAN Audio shall repair or replace software media and firmware which do not
execute their programming instructions due to such defects.
a. Commencement of warranty period.
The warranty period begins on the effective date of sale, which is either the date of shipment or, where the equipment is installed by ELAN Audio, the date of
commissioning.
b. Performance of warranty services.
All warranty service will be performed by the service department located on the premises of ELAN Audio, or at its appointed agent.
Product must be returned to ELAN Audio or its appointed agent. Buyer shall prepay shipping charges
(and shall pay all duties and taxes) for products returned to ELAN Audio for warranty service.
Except for products returned to Buyer from another country, ELAN Audio shall pay for the return of products to Buyer.
c. Limitation of warranty.
The foregoing warranty shall not apply to defects resulting from.
1. Improper and inadequate maintenance.
2. Buyer-supplied software and interfacing.
3. Unauthorised modification or misuse.
4. Operation outside the environmental specifications of the equipment.
5. Improper site preparation and maintenance.
d. Incandescent lamps and fuses.
Incandescent lamps and fuses are not covered by warranty.
e. Installation work.
Installation work performed by ELAN Audio is fully guaranteed for 12 months.
f. OEM equipment.
Major sub assemblies, such as hard disk drives, computer monitor screens etc. used as major components in ELAN Audio manufactured equipment, is covered
by the warranty provided by the Original Equipment Manufacturer for each particular piece of equipment.
g. Complete items of equipment supplied by other manufacturers.
Complete items of equipment supplied by other manufacturers, such as Microphones, Loudspeakers, Recording equipment, Personal Computers etc. and
installed into systems by ELAN Audio, is covered by the warranty provided by the manufacturer of each particular piece of equipment.
THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED.
IN NO EVENT SHALL ELAN AUDIO BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
(INCLUDING LOSS OF PROFITS) WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
EQUIPMENT SUPPORT.
ELAN Audio offers support services and backup for all products for at least 7 years beyond the end of production.
Copies of circuits, tips and general help is available by Phone or Fax.
Our warranty support is generally more generous than that implied above.
For customers wanting to perform their own minor warranty repairs if they become necessary, warranty replacement parts are available from ELAN Audio for
the asking.
We will gladly assist customers in solving problems with ELAN Audio equipment in or out of warranty, usually at no charge.
ELAN AUSTRALIA PTY. LTD. ACN 071 506 520 TRADING AS ELAN AUDIO.
DESIGNERS AND MANUFACTURERS OF BROADCAST AND AUDIO EQUIPMENT