User guide
original packaging, along with all manuals, accessories and related materials, and place the
packaged product in a protective outer box. If the mobile phone cannot be repaired within
thirty (30) days from the date the manufacturer receives it from ekit.com, you may receive
a replacement. ekit.com will only be responsible for providing adequate information to
receive calls, make outgoing calls, send text messages (SMS), data and to add airtime. All
repair and warranty inquiries will be answered when the information is available to ekit.
com from its suppliers’ service centers.
SIM Cards
All defective SIM cards sold by ekit.com must be reported by calling Customer Service
within ninety (90) days of purchase. Customer Service will then determine if further
analysis needs to be performed on the SIM card and will advise you if it is necessary to
send the SIM card in order to be analyzed. The SIM card must be sent to the designated
ekit.com location at your expense. You must return your SIM card in “like new” condition,
with all original boxes and packing materials, components, manuals, blank warranty cards
and other accessories provided by the manufacturer. You must repack the SIM card in its
original packaging, along with all manuals, accessories and related materials, and place
the packaged product in a protective outer box. If the SIM card cannot be repaired within
thirty (30) days from the date the manufacturer receives it from ekit.com, you may receive
a replacement. You authorize ekit.com to load data and software onto your SIM card as
required.
No Insurance Coverage
ekit.com will not be liable for, nor shall any adjustment, refund or credit of any kind be made
as a result of any loss, damage, delay, misdelivery, nondelivery, misinformation or failure to
provide information including, but not limited to, any such loss, damage, delay, misdelivery,
nondelivery, misinformation or failure to provide information caused by or resulting from:
(a) delays caused by Customs’ clearance procedures or those of other regulatory agencies; (b)
delays in delivery caused by adherence to shipping company policies regarding the payment
of duties and taxes; (c) ekit.com’s inability to provide a copy of the delivery record; (d) ekit.
com’s failure to notify you of any delay or loss of your shipment and its contents; (e) shipments
released without obtaining a signature if the recipient has provided authorization by signing
a release delivery authorization and indemnication agreement; or (f) ekit.com’s shipping
company’s failure or inability to attempt to contact the sender or recipient concerning
incomplete or inaccurate address; incorrect, incomplete, inaccurate or missing documentation;
payment of duties and taxes necessary to release a shipment; or an incomplete or incorrect