User guide
Return/Refund Policy
Mobile Phones and SIM Cards
ekit.com oers a 100% money-back guarantee of the purchase price (excluding shipping
and handling charges) on all mobile phones and SIM cards returned to ekit.com within
seven (7) days of receipt. ekit.com will not pay for return shipping costs. All returned
products must be returned in “like new” condition, with all original boxes and packing
materials, components, manuals, blank warranty cards and other accessories provided by
the manufacturer. You must repack the product in its original packaging, along with all
manuals, accessories and related materials, and place the packaged product in a protective
outer box. ekit.com will only accept product returns that are accompanied by a “return
number” issued by Customer Service. Please make sure to include your return number
in your package. If a mobile phone is returned in an incomplete, scratched or damaged
condition, ekit.com reserves the right to refuse to refund the purchase price and the
product will be returned to you. Return shipping and handling costs will be billed to your
credit card.
Stolen, Lost or Damaged Mobile Phones and SIM Cards
ekit.com does not oer refunds for stolen, lost or damaged mobile phones or SIM cards.
However, any remaining calling credit can be transferred if a new mobile phone or SIM
card is purchased from ekit.com. Please contact Customer Service to arrange your calling
credit transfer.
Used SIM Cards
ekit.com does not oer refunds for used SIM cards.
Repair Policy
Mobile Phones
All defective mobile phones sold by ekit.com must be reported by contacting Customer
Service within the following warranty periods:
• New handsets: within six (6) months of purchase
Customer Service will then determine if further analysis needs to be performed on the
mobile phone and will advise you if it is necessary to send the mobile phone in order to be
analyzed and, if required, repaired. Mobile phones must be sent to the designated ekit.com
location at your expense. You must return your mobile phone in “like new” condition, with
all original boxes and packing materials, components, manuals, blank warranty cards and
other accessories provided by the manufacturer. You must repack the mobile phone in its