USER GUIDE
TABLE OF CONTENTS Getting Started Quick Start Get US Number Making a Call Easy Dial Numbers Receiving a Call Recharge Minutes Anywhere, Anytime! Auto-Recharge Balance Enquiry Text Messages (SMS) Calling and Billing Records Voicemail Coverage, Rates and Features Call Forwarding From Your Existing Number Call Forwarding From Your New Number Handy Hints Trouble Shooting Online Travel Journal and Map Configuring Your Phone for Prepaid Data Configuring Your Phone For Email Configuring Your Phone for MMS Customer
GETTING STARTED If you did not purchase a phone with this SIM card please: Ensure your Phone is Unlocked For this service to function your phone must be unlocked. When you originally purchased your phone from your network operator, it’s possible that your operator “locked” your phone to prevent its use with other operators’ SIM cards. If this is the case, please call your network operator and request an “unlock code”. They should unlock the phone but there may be conditions or a cost associated with this.
2. Detach the International SIM card chip from its plastic holder. Keep the plastic holder in your purse or wallet because it has your phone numbers and PIN on it. 3. Carefully insert the SIM card chip into the metal bracket where your old SIM card chip was previously located. Replace the battery and secure the battery housing. QUICK START Your service is ready to use Your Global phone number starts with +44. This number is printed on the SIM card. Your US phone number starts with +1.
Outside the United States enter your PIN number. In the United States and Canada enter 3 followed by your PIN number. In some small countries enter 2 followed by your PIN number. Refer to your Welcome Letter or website for a current list of these countries. Your PIN number is 4 digits long and is printed on the SIM card. Important: Please remember your PIN. Whenever you switch your phone on, you will be asked to enter it. If you enter your PIN incorrectly 3 times your phone will be blocked.
On the next page click on the “Get US Number” button. Your new USA number will be displayed on the screen. Please take note of it. 2. Use our self service phone menu Using a home, work, hotel or pay phone dial the toll-free number of the country where you are calling from: i. In the US or Canada dial 1-888-513-8804. ii. In Australia dial 1800-795-252. iii. In the UK dial 0800-376-2370. iv. Refer to page 19 for numbers for other countries.
MAKING A CALL 1. Turn your phone on and when prompted for the PIN, enter your 4 digit PIN. When the phone registers with an available network it is ready for use. In Canada and the United States enter 3 followed by your 4 digit PIN and press OK. In some small countries enter 2 followed by your 4 digit PIN and press OK. Refer to your Welcome Letter or website for a current list of small countries. 2.
3. Press the call key and please wait. Ignore any messages shown on your screen. You will be disconnected for 10 to 30 seconds, and then your phone will call back. 4. Answer the call normally. Your call will be connected after a few seconds. If your phone does not ring back, please try again. Make sure you have entered the correct phone number including the country code and wait for up to 60 seconds for your phone to call back.
EASY DIAL NUMBERS 8 187 Account Balance 181 Recharge Minutes 121 Voicemail 654 Get US Number 154 Customer Service 103 Disable Call Forwarding 171 Enable Auto Recharge 282 Disable Toll Free Forwarding 373 Enable Toll Free Forwarding 393 Disable Auto Recharge 313 Enable Data Connection 312 Disable Data Connection 8888 Create an Entry in your Online Travel Journal for Friend Viewing 8555 Create an Entry in your Online Travel Journal for Public Viewing 466 Enable Automatic Travel
RECEIVING A CALL There are three ways family & friends can call you at anytime, wherever you may be in the world within our coverage area. 1. They can dial your US (1) or Global (44). If dialing an international number they will need to dial the international direct dialing (IDD) prefix for the country they are calling from first. 2. They can call you toll free (at no charge to themselves). i.
RECHARGE MINUTES ANYWHERE, ANYTIME! 1. Online: Go to www.rechargeminutes.com and sign in to your online account with your phone number and PIN to add credit to your service. A minimum recharge value of $10 applies. 2. Direct from your phone: Dial 181 from your phone and press the send/answer key. Once connected to the recharge line, simply follow the prompts. Have your credit card handy. This call is free of charge. A minimum recharge value of $30 applies. 3.
AUTO RECHARGE Auto-Recharge automatically recharges your account with a minimum of US$30 when your balance falls below US$5. The automatic recharge is instantaneous and you receive a text message when it occurs. To enable, dial 171 and press the call, send or OK key. To disable, dial 393 and press the call, send or OK key. You will receive a message saying Auto-Recharge is either enabled or disabled.
Remember to enter the country code (1 for the US and Canada, 44 for the United Kingdom, 61 for Australia), area code and phone number. Example 1: To text (213) 337-5555 in the US, you need to dial +12133375555 Example 2: To text 03 9010-0225 in Australia, you need to dial +61390100225 CALLING AND BILLING RECORDS Records of all your calls, text messages and credit card charges are updated instantaneously in your online account. To access your call records, visit www.rechargeminutes.
COVERAGE, RATES AND FEATURES To find out information on coverage, rates and features applicable to your service visit www.rechargeminutes.com and sign in with your phone number and PIN. From the top menu, select “My account” and then “My service”. CALL FORWARDING FROM YOUR EXISTING NUMBER You can forward or divert calls from your existing number to your new phone number by entering a short code in your existing phone. Turn your existing phone on.
When you return from your trip, dial ##21# to disable call forwarding. Please check with your existing network operator about the cost to forward a call to your new roaming number. For further information on forwarding your existing number visit www.callforwardinginstructions.com. CALL FORWARDING FROM YOUR NEW NUMBER Calls to your US and Global numbers may be forwarded to any other number, including your existing number. The standard rate for this call applies.
HANDY HINTS Configure Your Phone If the call back does not occur, or if you hear a message saying the call cannot be completed, your handset may not be fully compatible, or may require configuration, as per the following instructions. Motorola Phones - Select ‘Menu’, then select ‘Services’, then select ‘Callback’, then select ‘Smartphone mode’ and then select ‘Off’, then exit.
Example 1: If you wish to call 0207-943-2772 in the UK, you would dial *126*442079432772# Example 2: If you wish to call (213) 337-5555 in the US, you would dial *126*12133375555# Example 3: If you wish to call 03 9010-0225 in Australia, you would dial *126*61390100225# US Number Your US number remains active and will receive calls and text messages for up to two months after the last use of the service.
TROUBLE SHOOTING Your phone doesn’t display a network: 1. If this is the first time you have used the service, check that your phone is unlocked (visit www. unlockingcodesforphones.com for more information), and that you have configured your phone if required (refer to Configure Your Phone page15). 2. If you incorrectly enter your PIN, you will not pick up a network. Please turn your phone off, then on again and re-enter your 4 digit PIN printed on the SIM card.
Your phone displays a network, but you can’t make a call: 1. Wait 60 seconds and repeat your call. Enter “+” followed by the country code (1 for the US and Canada, 44 for the United Kingdom, 61 for Australia), area code and phone number you are trying to call. You must dial the country code even if you are making a local or national call and drop the leading zero if the number you are calling has one (mobile numbers in Europe often have a leading zero for example).
4. If you are trying to make a call outside the USA, and the call back does not occur or if you hear a message saying the call cannot be completed, please use Prefix Calling to make the call (please refer to Prefix Calling page15). 5. For further assistance, please contact our Customer Service.
ONLINE TRAVEL JOURNAL AND MAP: AN AUTOMATIC RECORD OF YOUR TRIP You receive a free online Travel Journal and Map with this service. If you have enabled automatic mapping, your online Map will be automatically show where you have been. You can enable automatic mapping by dialing 466. You can disable automatic mapping by dialing 469 at any time. Use your phone to create your own entries and personalize your Travel Journal.
Setup automatic email postcards to share your Travel Journal with Family and Friends. Postcards get automatically generated based on places you have visited, and clicking on them allows your family and friends to view your Travel Journal, see where you are and easily call or text message you. You can also automatically publish your Travel Journal to your Facebook or Twitter account. Comments left on these Facebok posts are automatically sent to you via text message.
CONFIGURING YOUR PHONE FOR PREPAID DATA Prepaid Data is available in over 135 countries (refer to the website for updates on coverage) and allows you to access the internet, Instant Messaging and email from your phone, and send MMS messages (if you phone has these features). Your phone must be configured to work with our Prepaid Data service. Visit www.rechargeminutes. com, click on “Configure Data & MMS” and follow the prompts. Alternatively refer to the following instructions for specific phone brands.
Nokia phones - Select ‘Menu’, select ‘Settings’, select ‘Configuration’, select ‘Personal Configuration Settings’, enter a new Access Point, select ‘Data Bearer’ and choose ‘Packet Data’, select ‘Packet Data Access Point’, enter APN as ‘mobiledata’, exit to main screen, select ‘Menu’, select ‘Web’, select ‘Go to address’, enter a valid homepage: http://www.google.
‘Name’ as ‘ekit’ and ‘APN’ as ‘mobiledata’. Press or tap the ‘Menu’ or ‘Settings’ button and select ‘Save’. Ensure ‘ekit’ is selected as the preferred APN. Blackberry – We do not support the prepaid Blackberry email service, although internet access and instant messaging can be configured on your phone. Refer to our website. Tips Tip 1: In order to access Prepaid GPRS Data you may need to select a different network from the network on which you make and receive calls.
CONFIGURING YOUR PHONE FOR MMS If your phone has MMS as a feature, you must configure it as well as configuring Prepaid data before using MMS with our Service. Visit www.rechargeminutes.com, click on “Configure Data & MMS” and follow the prompts. Alternatively refer to the following instructions for specific phone brands. (these instructions may not apply to every model of this manufacturer – please refer to your phone manual if the instructions are not applicable).
displayed, highlight ‘Service1’, Select ‘Options’, Select ‘New’, Select ‘Service Name’ and enter ‘ekit MMS’ then select ‘Ok’, Select ‘Server Name’ and enter ‘http://mms. ekit.com:8002’, then select ‘Ok’, Select ‘Web Session Name’, Select ‘Internet’, Select ‘Done’, Select ‘ekit MMS’ and press the middle button or select ‘ok’, Select ‘Back’, Select ‘Done’.
CUSTOMER SERVICE To speak to 24 hour, 7 day Customer Service, dial the access number for the country you are calling from.
COUNTRY CODES 28 Mobile Calling to Country Code Mobile Calling to Country Code Afghanistan 93 Bosnia and Herzegovina 387 Albania 355 Botswana 267 Algeria 213 Brazil 55 American Samoa 1 684 British Virgin Islands 1 284 Andorra 376 Brunei 673 Angola 244 Bulgaria 359 Anguilla 1 264 Burkina Faso 226 Antarctica 672 Burundi 257 Antigua & Barbuda 1 268 Cambodia 855 Argentina 54 Cameroon 237 Armenia 374 Canada 1 Aruba 297 Canary Islands 34 Ascension Island 247
Mobile Calling to Country Code Mobile Calling to Cuba 53 Germany Country Code 49 Cyprus (North) 357 Ghana 233 350 Cyprus (South) 357 Gibraltar Czech Republic 420 Greece 30 DR Congo 243 Greenland 299 1 473 Denmark 45 Grenada Diego Garcia 246 Guadeloupe 33 Djibouti 253 Guam 1 671 Dominica 1 767 Guantanamo Bay 1 Dominican Republic 1 809 Guatemala 502 East Timor 670 Guernsey 44 Ecuador 593 Guinea 224 Egypt 20 Guinea Bissau 245 El Salvador 503 Guyana 592 E
30 Mobile Calling to Country Code Mobile Calling to Country Code Jamaica 1 876 Mauritania 222 Japan 81 Mauritius 230 Jersey 44 Mayotte 262 Jordan 962 Mexico 52 Kazakhstan 7 Micronesia 691 Kenya 254 Midway Island 1 Kiribati 686 Moldova 373 Kosovo 381 Monaco 377 Kuwait 965 Mongolia 976 Kyrgyzstan 996 Montenegro 382 Laos 856 Montserrat 1 664 Latvia 371 Morocco 212 Lebanon 961 Mozambique 258 Lesotho 266 Myanmar 95 Liberia 231 Namibia 264 Libya 21
Mobile Calling to Country Code Mobile Calling to Country Code Norway 47 Sao Tome 239 Oman 968 Saudi Arabia 966 Pakistan 92 Senegal 221 Palau 680 Serbia 381 Palestine 970 Seychelles 248 Panama 507 Sierra Leone 232 Papua New Guinea 675 Singapore 65 Paraguay 595 Slovakia 421 Peru 51 Slovenia 386 Philippines 63 Solomon Islands 677 Pitcairn Islands 870 Somalia 252 Poland 48 South Africa 27 Portugal 351 South Korea 82 Puerto Rico 1 Spain 34 Qatar 974 S
32 Mobile Calling to Country Code Mobile Calling to Tonga 676 Uruguay Country Code 598 Trinidad & Tobago 1 868 Us Virgin Islands 1 340 Tunisia 216 Uzbekistan 998 Turkey 90 Vanuatu 678 Turkmenistan 993 Vatican City 39 Turks and Caicos Islands 1649 Venezuela 58 Tuvalu 688 Vietnam 84 Uganda 256 Wallis & Futuna 681 Ukraine 380 Western Samoa 685 United Arab Emirates 971 Yemen 967 United Kingdom 44 Zambia 260 United States 1 Zimbabwe 263
TERMS OF USE This service is supplied by ekit.com, directly or through Telestial.com, gosim.com or one of its distribution partners. Your use of ekit.com’s services are subject to the following Terms of Use and any operating rules or policies that may be published from time to time by ekit.com. Please read these Terms of Use carefully.
or as a result of government regulations or new partnerships. ekit.com does not provide mobile phone number or SIM card portability. Any and all rights attached to a phone number assigned by ekit.com to you remain vested in ekit.com. All SIM cards remain the property of ekit.com, which reserves the rights to alter and develop its content as well as claim its return. GSM Network Coverage ekit.com offers mobile phone and SIM card users a high degree of coverage via the GSM mobile network.
or email) from Customer Service within forty-five (45) days after the disputed charge. ekit. com reserves the right to change the prices for the Services at any time. The current applicable prices, which are quoted in US Dollars, may be found on the Site or by calling Customer Service. Off Network Usage Any deliberate off network usage of the service (an attempt to circumvent the normal operation of the service in order to avoid paying for use) is prohibited.
Return/Refund Policy Mobile Phones and SIM Cards ekit.com offers a 100% money-back guarantee of the purchase price (excluding shipping and handling charges) on all mobile phones and SIM cards returned to ekit.com within seven (7) days of receipt. ekit.com will not pay for return shipping costs. All returned products must be returned in “like new” condition, with all original boxes and packing materials, components, manuals, blank warranty cards and other accessories provided by the manufacturer.
original packaging, along with all manuals, accessories and related materials, and place the packaged product in a protective outer box. If the mobile phone cannot be repaired within thirty (30) days from the date the manufacturer receives it from ekit.com, you may receive a replacement. ekit.com will only be responsible for providing adequate information to receive calls, make outgoing calls, send text messages (SMS), data and to add airtime.
customs broker’s address. ekit.com will also not be liable for any package where our records do not reflect that you made a purchase from us. Account and PIN You agree that all account information provided by you is accurate and up-to-date, and you will promptly notify ekit.com of any changes. You are solely responsible for protecting the confidentiality of your PIN and may not disclose your PIN to any other person.
• upload, post, transmit, distribute or otherwise publish a photograph of another person without that person’s consent; • solicit personal information from anyone under the age of 18; • use the Site or the Services to violate any applicable law restricting the export or import of data, software or any other content; • interfere with or disrupt networks connected to the Site or the Services or violate the regulations, policies or procedures of such networks; • gain or attempt to gain unauthorized access to t
Intellectual Property You acknowledge and agree that all content and materials available on the Site and via the Services, including but not limited to the ekit.com name and logos, text, music, software, photographs, and video, are protected by intellectual property and other laws. Except as expressly authorized by ekit.com, any use, copy, reproduction, display, performance, modification or transmission is strictly prohibited.
in the manner complained of is not authorized by the copyright owner, its agent, or the law; and • A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. The notification should be sent to: ekit.com, Inc. 27 Drydock Avenue, Fifth Floor Boston, MA 02210 USA Phone: 1-617-737-3040 Fax: 1-617-737-3041 Email: info@ekit.com ekit.
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and you shall not in any event settle or otherwise dispose of any matter without the prior written consent of ekit.com. Termination This agreement constitutes a binding agreement between you and ekit.com until terminated by you or ekit.com, which ekit.com may do at any time, without notice, in its sole discretion. Without limiting the foregoing, reasons for termination may include ekit.
continue in full force and effect. The failure by either you or ekit.com to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. A waiver is only effective in the specific instance and for the specific purpose for which it was given.
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