Product Manual

10
SECTION 6
TROUBLESHOOTING
SYMPTOM PROBLEM SOLUTION
No display
Power supply not firmly plugged into
electrical outlet or in back of device.
Power supply not functioning.
ON/OFF switch not ON.
Faulty electrical outlet.
Check both plugs.
Replace power supply.
Turn ON/OFF switch ON.
Try a different electrical outlet.
Rotor will not spin Lid not locked. Press firmly down on the lid tab.
Unit Noisy
Rotor knob is not tight.
Rotor not balanced.
Tighten rotor knob.
Balance the rotor.
Lid will not open
Device is in the spin cycle.
Lid lock is engaged.
Allow spin cycle to end (Section 3.4).
Turn ON/OFF switch off, wait 5 seconds
and turn it back on.
Use the key tool on the underside of the
unit. Insert the “L” shaped end of the
tool into the ”L” shaped key opening on
the left side of the unit. Push gently until
the lid opens.
LOW RPM
message
Low rpm.
Insure that the rotor moves freely.
Check rotor balance.
RUN ABORTED
message
Power failure.
Power supply disconnected.
Restore power.
Reconnect plug.
ENTRY ERROR
message
Slider is moved out of sequence or is
moved in the wrong direction.
Move the slider to the far left and start the
reading process over. (Section 3.5).
ERROR HIGH
CRCT
The CRCT reading was higher than
50.9%.
Exceeds the range of the Creamatocrit
Plus.
LCD flashing
Low battery charge
(less than 20% capacity).
Power supply not firmly plugged into
electrical outlet or in back of device.
Recharge or replace battery.
Check both plugs.
Try a different electrical outlet.
Battery will not
charge
Power supply not properly connected.
Battery not properly connected.
Faulty battery.
Section 8 - Power Supply.
Section 8 - Optional Rechargeable
Battery.
Replace battery.
Battery
does not hold
adequate charge
Battery discharge/recharge cycles
exceeded.
Replace Battery.
For additional questions, contact Customer Service at 800-777-6668, 407-
788-8791, or by email at [e-mail].