Technical data

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Possible problem areas and solutions
5. Possible problem areas and their solutions
Problem Reason Solution
The enrolment of a finger is not
successful
The finger has not been drawn
consistently starting from the
finger joint over the senor.
The finger has been drawn too soft
or too strongly over the sensor.
The finger has been drawn too fast
or too slowly over the sensor.
Draw the finger consistently over the
sensor.
Draw the finger gently, but not too softly
over the finger.
Draw the finger with moderate speed over
the sensor.
An already enrolled finger cannot
be found
During enrolment another area of
the finger was scanned.
The enrolment has not been
carried out correctly
The finger has to be enrolled again by
drawing it consistently over the sensor.
See “Enrolment of a finger is not working”
– perfect enrolment ensures high
identification efficiency.
Status point of the inside unit is
not flashing
Break down of the system Turn off the device for approx. 20 sec.
E0 No connection to the outside unit Check the „4-line” connection wire.
E1 Already 99 fingers enrolled It is not possible to enrol more fingers. If
necessary erase fingers in order to enrol
new ones.
E2 30min locking after 3 times
entering the wrong security code
Wait for 30 min., in order to key in the
security code anew.
E3 Wrong unit coupling. The green
LED on the outside unit is
signalling a positive identification,
which is not accepted, because one
of the devices has been changed.
After exchange of the outside or inside
unit a reset to the initial settings has to
be carried out.