eKEY® for Android™ User Manual
ii Copyright © 2010 UTC Fire & Security Americas Corporation, Inc. All rights reserved. Rev 01 November 2010 Disclaimer The information in this document is subject to change without notice. UTC Fire & Security (“UTCFS”) assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence, directly or indirectly, of the use or application of any of the contents of this document.
iii Contents Preface................................................................................................................................ iv Safety terms and symbols.............................................................................................iv Chapter 1 Introduction.....................................................................................1 Overview........................................................................................................................
iv Preface This is the eKEY for Android User Manual. This document includes an overview of the software and detailed instructions explaining: • how to set up your eKEY software; • how to update your eKEY so you can access iBoxes; • how to access iBoxes; and • how to view showing activity. There is also information describing how to contact technical support if you have questions or concerns.
Chapter 1 Introduction Chapter 1 Introduction This chapter provides an overview of the eKEY software and explains how to set up your eKEY software. In this chapter: Overview................................................................................................... 2 Requirements ...................................................................................... 2 eKEY software...................................................................................... 2 eKEY Fob.......................
Chapter 1 Introduction Overview The eKEY software allows you to use your Android device to access Supra iBoxes placed at real estate listings. The iBox reads an infrared signal and the iBox BT reads both an infrared signal and a Bluetooth signal. To access iBoxes using infrared, you’ll need the Supra eKEY Fob which translates the Bluetooth signal from your Android into an infrared signal. Requirements • eKEY-certified Android device; to see which Android devices are supported to go www.supraekey.
Chapter 1 Introduction The eKEY software connects regularly to the Supra network using your cellular Internet service. During the connection, the eKEY software sends showing data to the Supra network, updates the eKEY to access iBoxes, and receives messages and showing notifications. eKEY Fob The eKEY Fob is a device used to translate the Bluetooth signal from your smartphone to an infrared signal that can be recognized by the iBox.
Chapter 1 Introduction eKEY Setup This section explains how to install the eKEY software onto your Android smartphone and authorize the applications. Install eKEY Software The eKEY software is installed using the Android Market. You must have a Google account set up in order to install the Supra eKEY software. To install the eKEY software on your smartphone: 1. On your smartphone, launch the Android Market by selecting the Market icon. 2. Select Search and search for Supra eKEY. 3.
Chapter 1 Introduction Authorize eKEY Once the eKEY software is installed, it must be authorized before it can be used. To authorize the eKEY software, you’ll need your 30-digit Authorization code. New eKEY users can obtain an authorization code from the Association/Board/MLS. Existing eKEY users can obtain an authorization code by logging into SupraWEB and selecting the Authorization Code link. Demo mode is available for customers who have not yet subscribed to eKEY service.
Chapter 1 Introduction To customize your PIN: 1. On your computer navigate to www.supraekey.com. 2. Select Agents-Log on to SupraWEB. 3. Enter your user ID and password and select Submit. If you haven’t registered for a single sign on (SSO) user ID and password yet, click the How to get access link to register for a login. 4. Select Change PIN. Figure 4. Change PIN Code screen 5. Enter your current PIN code. 6. Enter the new PIN code you would like to use and re-enter to confirm. 7. Click Save. 8.
Chapter 1 Introduction 4. Select the Save button to save your changes. Figure 5.
Chapter 2 Updating Chapter 2 Updating This chapter explains how to update your eKEY software. In this chapter: Updating.................................................................................................... 9 Manual Update..................................................................................... 9 Disable Automatic Update...................................................................
Chapter 2 Updating Updating Updating the eKEY software allows you to access iBoxes with your Android smartphone. The eKEY software expires each night at midnight. The eKEY software automatically updates each night by connecting to the Supra network using your smartphone’s Internet or WiFi service. In order for an update to occur, your smartphone needs to be turned on and in cell or WiFi coverage, and you need to be in good standing with your Organization and with Supra.
Chapter 2 Updating To obtain an update code from SupraWEB: 1. Go to www.supraekey.com and click Agents-Log on to SupraWEB. 2. Enter your user ID and password and click Submit. 3. Select the Update Code link under Quick Links. The update code displays. To obtain an update code from KIMvoice: 1. Call KIM at 1-888-968-4032. 2. When prompted, enter your eKEY serial number and PIN code into the phone, followed by the # sign. 3. Press 1 on the phone for an update code.
Chapter 2 Updating Disable Automatic Update You can turn off the automatic key update. If you disable the automatic key update, be sure to update your eKEY software before going out to a listing To disable the automatic key update: 1. Select the eKEY icon to open the eKEY application. 2. Select Settings. 3. Uncheck Automatic Key Update. 4. Select the Back button on your smartphone return to the eKEY main screen. Figure 8.
Chapter 3 iBoxes Chapter 3 iBoxes This chapter explains how to access and manage iBoxes and gives information on Call Before Showing (CBS) and accessing cooperating keybox systems. In this chapter: Accessing iBoxes................................................................................... 13 Supra eKEY Fob................................................................................. 13 Release the Key Container................................................................
Chapter 3 iBoxes Accessing iBoxes The eKEY software allows you to access both the iBox and iBox BT to: • release the key container • release the shackle • change the iBox settings • read the showing history stored in an iBox Figure 9. Supra iBoxes shackle shackle infrared lens Bluetooth signal iBox BT iBox iBox The iBox communicates using infrared technology. You’ll need the Supra eKEY Fob to access iBoxes with your Android smartphone.
Chapter 3 iBoxes see the blue light flash. When the blue light flashes the eKEY Fob is communicating with your smartphone. 3. Once you see the green light flash, point the green light on the eKEY Fob at the infrared lens on the iBox. If this is the first time you are using the eKEY Fob, you may be requested to enter a numeric passkey. The numeric passkey is 0000 (four zeros).
Chapter 3 iBoxes and enter the CBS code for the keybox. See Call Before Showing (CBS) on page 17 for more information. 5. Select Begin. 6. If you are opening an iBox, power on the eKEY Fob by pressing the power button until the blue light flashes. When the green light blinks, point the eKEY Fob at the iBox. If you are opening an iBox BT, press up on the bottom of the iBox BT to turn on Bluetooth.
Chapter 3 iBoxes Caution: Do not place ID tags, key rings, or loose objects in the key container. They can jam the container. To close the key container, turn it so the compartment holding the keys is facing you. Insert the key container into the bottom of the iBox and push up until it closes. Feedback A feedback alert screen is displayed after the key container opens if the iBox is set to ask for feedback after a listing is shown.
Chapter 3 iBoxes Showing Hours iBoxes can be set to allow 24-hour access or timed access for specific hours. To determine the timed access hours set into iBoxes in your area, contact your Association or MLS. Showing hours are in standard time. If your area observes daylight saving time, the actual access hours are one hour later than the hours set in the iBox during daylight saving time. For example, if an iBox is set for access from 8 a.m. to 9 p.m.
Chapter 3 iBoxes Cooperating You may be able to access iBoxes in a neighboring Association/MLS. Check with your Association/MLS to determine if your area has a cooperating agreement in place.
Chapter 3 iBoxes Figure 14. Open Shackle 6. For an iBox, upon success, the shackle releases and the battery level in the iBox is shown. To remove the shackle completely, repeat steps 1 through 4 in the above section while providing upward pressure on the shackle so it can pop out of the iBox. For an iBox BT, push up on the bottom of the iBox BT with one hand while pushing down on the shackle with the other hand. Then pull up on the shackle to remove it completely from the iBox BT.
Chapter 3 iBoxes is shown in bold above the address. 4. Select a keybox from the list to view detailed information. Figure 15. View iBox Inventory Add Keybox to your Inventory Adding a keybox to your inventory allows you to receive real time showing notifications on your smartphone and edit the settings in the keybox. You must have the keybox present to add it to your inventory. When you release the shackle on an iBox, the iBox is automatically added to your inventory unless you uncheck Add to inventory.
Chapter 3 iBoxes Figure 16. Add Keybox 4. For an iBox, power on the eKEY Fob by pressing the power button until the blue light flashes. When the green light blinks, point the eKEY Fob at the iBox. For an iBox BT, press up on the bottom of the iBox BT to turn on Bluetooth. Upon success, the iBox is added to your inventory on your eKEY software. The iBox will be added to your inventory at SupraWEB during the next key update. To immediately update your keybox inventory at SupraWEB: 1.
Chapter 3 iBoxes Figure 17. Delete Keybox 5. Select Yes to confirm. After confirming, the iBox is deleted from your inventory on your eKEY software. The iBox will be deleted from your inventory at SupraWEB during the next key update. To immediately delete the iBox at SupraWEB: 1. Press the back arrow to return to the main eKEY screen. 2. Press the Menu button. 3. Select Update Key from the list to update your iBox inventory at SupraWEB.
Chapter 3 iBoxes When the green light blinks, point the eKEY Fob at the iBox. For an iBox BT, press up on the bottom of the iBox BT to turn on Bluetooth. The showings in the iBox are read and delivered to your smartphone. The number of showings in the iBox are displayed. 5. Select Done to view the showings. 7. Select a showing to view detailed information about the showing. 8. Select the phone number to call the showing agent. Figure 18.
Chapter 3 iBoxes 1. Select the eKEY icon to open the eKEY application. 2. Select Inventory. 3. Select the iBox from the list. 4. Select Activity. 5. To delete all of the showing activity for the iBox, select the Menu button on your Android smartphone and select Delete All. 6. To delete a particular showing, select the showing, then select the Menu button on your Android smartphone and select Delete. Change iBox Settings You can change the settings of an iBox that is in your inventory.
Chapter 3 iBoxes 5. Select Program. 6. Enter the shackle code and select Begin. If you are changing the shackle code, you’ll need to enter the old shackle code one last time here. 7. For an iBox, power on the eKEY Fob by pressing the power button until the blue light flashes. When the green light blinks, point the eKEY Fob at the iBox. For an iBox BT, press up on the bottom of the iBox BT to turn on Bluetooth. 8. Once the programming has completed, your screen will show your updated values. Table 1.
Chapter 4 Showing Activity Chapter 4 Showing Activity This chapter explains showing notifications and describes how to view showing activity using the eKEY software. In this chapter: Showing Activity..................................................................................... 27 KIM Voice Access............................................................................... 27 Showing Notifications and Messages................................................. 27 Disable eKEY Showing Notifications..
Chapter 4 Showing Activity Showing Activity The eKEY software records the showing information each time you open a key container and sends the information to the Supra network after each showing. As a listing agent, there are several ways to see who has shown your listings. As a showing agent, you can also get a report of how many properties you’ve accessed.
Chapter 4 Showing Activity Figure 19. eKEY Notification Messages and showing notifications can also be viewed later. To view messages: 1. Select the eKEY icon to open the eKEY application. 2. Select Messages. The number of showings displayed is an accumulation of showings at your listings in the last 14 days. Figure 20.
Chapter 4 Showing Activity Disable eKEY Showing Notifications You can disable the automatic showing notifications. To disable the automatic showing notification: 1. Select the eKEY icon to open the eKEY application. 2. Select Settings. 3. Turn eKEY Notifications off. 4. Select the Back button on your smartphone return to the eKEY main screen. Figure 21.
Chapter 5 Support and Troubleshooting Chapter 5 Support and Troubleshooting This chapter provides information to help you troubleshoot problems and contact technical support in case you need assistance with your eKEY software. Support.................................................................................................... 31 Training Library................................................................................... 31 Help screens.........................................................
Chapter 5 Support and Troubleshooting Support If you need assistance troubleshooting your eKEY software, support is available from 5 a.m. to 7 p.m. Pacific Time, seven days a week. Website http://www.supraekey.com Email suprasupport@fs.utc.com Telephone 877.699.6787 Fax 503.589.8677 To call Support directly from the eKEY software on your Android smartphone: 1. Select the eKEY icon to open the eKEY application. 2. Select About. 3.
Chapter 5 Support and Troubleshooting Training available here is periodically updated so bookmark this page for future reference. Help screens Help information is provided in the eKEY software. To access the help information, scroll down on the main eKEY screen and select the Help icon. Figure 23. Help icon In addition, several screens throughout the eKEY software have an Click the for help. shown in the upper right corner.
