Supra eKEY® for Apple® Products User Manual
ii Copyright © 2013 United Technologies Corporation. All rights reserved. November 2013 Disclaimer The information in this document is subject to change without notice. United Technologies Corporation (“UTC”) assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence, directly or indirectly, of the use or application of any of the contents of this document.
iii Table of Contents Preface................................................................................................................................. v Safety Terms and Symbols............................................................................................ v Chapter 1 Introduction.....................................................................................1 eKEY Overview..........................................................................................................
iv Roster................................................................................................................................. 36 View Roster................................................................................................................. 36 Delete Roster............................................................................................................... 37 Chapter 5 Showing Activity...........................................................................
v Preface The Supra eKEY for Apple® Products User Manual includes an overview of the Supra eKEY application software and detailed instructions explaining: • how to set up the eKEY application software • how to update the eKEY app to access an iBox • how to access an iBox • how to view MLS listing and roster data • how to view showing activity There is information describing how to contact technical support.
Chapter 1 Introduction Chapter 1 Introduction This chapter provides an overview of the eKEY application software and explains how to set it up on the Apple device. In this chapter: eKEY Overview......................................................................................... 2 Requirements....................................................................................... 2 Supra eKEY Application Software........................................................ 2 Supra eKEY Fob...................
Chapter 1 Introduction eKEY Overview The eKEY application software allows the Apple iPhone or iPad to access a Supra iBox placed at real estate listings. There are three (3) different versions of the iBox that may be placed on listings depending upon the Multiple Listing Service (MLS), Association, or Board. The classic iBox (the original Supra iBox) reads an infrared signal only. To access an iBox using infrared, the Supra eKEY Fob or Adapter is required.
Chapter 1 Introduction Figure 2. eKEY Professional Home Screen The eKEY software connects regularly to the Supra network using the Apple device’s cellular Internet service or Wi-Fi connection. During the first eSYNC of each day, the eKEY software sends showing data to the Supra network, updates the eKEY to access the iBox, and receives messages and showing notifications. In addition, for eKEY Professional subscribers, the MLS listing and roster data are updated.
Chapter 1 Introduction • • Change the PIN code Set up the market area (eKEY Professional subscribers only) • Obtain an authorization code to install the eKEY software To access SupraWEB from the Apple device, open the eKEY application and select the SupraWEB icon. KIMvoice The Keybox Information Manager (KIM), is the Supra network that maintains the key and iBox data. Call KIMvoice at 888‑968-4032 to use the automated voice access system.
Chapter 1 Introduction Authorize eKEY The eKEY software must be authorized before it can be used. To authorize the eKEY software, a 30-digit Authorization code is required. New eKEY users can obtain an authorization code from the Association/Board/MLS. For existing eKEY users, log into SupraWEB and select the Authorization Code link to obtain an authorization code. Demo mode is available for customers who have not yet subscribed to the eKEY service.
Chapter 1 Introduction Customize PIN Customize the PIN code to use with the eKEY software. Customize the PIN: 1. Using a computer, navigate to www.supraekey.com. 2. Select SupraWEB Login for Real Estate Agents. 3. Enter the user ID and password and select Login. Note: To register for a single sign on (SSO) user ID and password, click the Register button to register for a login. 4. Select Change PIN. Figure 5. Change PIN Code Screen 5. Enter the current PIN code. 6.
Chapter 1 Introduction Disable the audio or vibrate in the eKEY software: 1. On the Apple device, select the eKEY icon to open the eKEY application. 2. Select Settings. Note: For eKEY Professional, the Settings icon is on the second page of icons. 3. Set the Audio Feedback or Vibrate Feedback option to toggle on and off. 4. Select Home to return to the eKEY main screen. Figure 6.
Chapter 2 Updating Chapter 2 Updating This chapter explains how to update the eKEY software. In this chapter: Update Overview...................................................................................... 9 Manual Update..................................................................................... 9 Automatic Update...............................................................................
Chapter 2 Updating Update Overview The eKEY software permission expires each night at midnight. The eKEY software will update once daily when the eKEY application is opened. It connects to the Supra network using the Apple device’s cellular service and will not update if the Apple device is turned off, or out of cell/data coverage.
Chapter 2 Updating Obtain an update code from KIMvoice: 1. Call KIM at 1-888-968-4032. 2. Enter the eKEY serial number and PIN code into the Apple device, followed by the # sign. 3. Press 1 on the phone for an update code. Enter the update code into the eKEY software: 1. Select the eKEY icon to open the eKEY application. 2. Select Update icon. 3. Select Emergency Update Code. 4. Enter the update code. Figure 8. Enter Update Code The number of consecutive update codes is limited.
Chapter 2 Updating Figure 9. Disabling Automatic Updates In addition to the automatic update the first time the eKEY software is opened each day, the eKEY software automatically updates and sends detailed information immediately after each key container opening and shackle release.
Chapter 3 Access iBox Chapter 3 Access iBox This chapter explains how to access and manage iBox devices and gives information on Call Before Showing (CBS) and accessing cooperating iBox systems. In this chapter: iBox.......................................................................................................... 13 Supra eKEY Fob................................................................................. 13 Supra eKEY Adapter....................................................................
Chapter 3 Access iBox iBox The eKEY application software allows access to the classic iBox, iBox BT, and iBox BT LE to: • release the key container • release the shackle • change the iBox settings • read the showing history stored in an iBox Figure 10.
Chapter 3 Access iBox Figure 11. Supra eKEY Fob Pair the fob with Apple devices: 1. On your Apple device, select Settings. 2. For an iOS6 device, select Bluetooth. For an iOS5 or earlier device, select General and then Bluetooth. 3. Set Bluetooth to On. 4. Power on the eKEY Fob by pressing and holding the power button until the green light flashes. 5. When you see Supra-xxxx, tap to connect (example: SUPRA-677a). Figure 12.
Chapter 3 Access iBox Supra eKEY Adapter The Supra eKEY Adapter enables the eKEY software to communicate with an iBox. The adapter must be connected to the iPhone or iPad to communicate with an iBox and does not need to be connected when not accessing an iBox. To interact with an iBox, connect the adapter to the Apple device. When prompted by the software, point the infrared port on the adapter towards the infrared lens on the iBox.
Chapter 3 Access iBox Figure 14. Obtain Key Place Listing Keys in the iBox The classic iBox key container holds up to three (3) listing keys. The iBox BT and iBox BT LE key containers hold up to five (5) listing keys or two (2) gate cards and two (2) keys. Before closing the key container, verify that all items are well inside and the front is not bowing or bulging out. Listing agents should always make sure there is a spare set of listing keys before closing the key container.
Chapter 3 Access iBox Feedback If the iBox is set by the listing agent to ask for feedback after a listing is shown, a feedback alert screen is displayed after the key container is opened. This gives an opportunity to provide feedback about the showing to the listing agent. If Ignore is selected, no feedback is sent to the listing agent. Select Leave Feedback to enter feedback information to send to the listing agent.
Chapter 3 Access iBox Call Before Showing (CBS) Call Before Showing (CBS) allows the listing agent to control access by requiring the showing agent to call the listing agent to obtain a CBS code. Every iBox contains a CBS code that can be enabled (see “Change iBox Settings” on page 24). This code must be entered into the showing agent’s key to open the iBox. Contact the listing agent to determine if a CBS code is required to open an iBox.
Chapter 3 Access iBox Your Association/MLS can give permission to access cooperating areas into the eKEY software. Once the programming is added to your eKEY software, contact the cooperating Association/MLS to receive permission to update your eKEY software for their system. After both steps are completed and when the eKEY software does an automatic update, it will update the primary system and the cooperating system.
Chapter 3 Access iBox 6. For an iBox BT LE using Bluetooth (possible with some Apple models); press up on the bottom of the iBox device to turn on Bluetooth. For an iBox BT LT, iBox BT, or classic iBox using infrared, point the infrared port on the adapter or point the fob at the infrared lens on the iBox. 7. For an iBox BT and iBox BT LE, press down on the shackle with one hand while supporting the bottom of the iBox device with the other hand.
Chapter 3 Access iBox Add an iBox to Inventory To receive real-time showing notifications on the Apple device, add the iBox to the inventory and edit the settings in the iBox. The iBox device must be present to add it to the inventory. Release the shackle on an iBox and the iBox is automatically added to the inventory unless the toggle Add to inventory is off. Add an iBox to inventory: 1. Open the eKEY application. 2. Select Add Keybox. 3. Enter the shackle code and select Begin. 4.
Chapter 3 Access iBox Delete an iBox from Inventory 1. Open the eKEY application. 2. Select Inventory. 3. Select the iBox from the list. 4. Select Delete. 5. Select Yes to confirm. After confirming, the iBox is deleted from inventory on the eKEY software. The iBox is deleted from inventory at SupraWEB during the next eKEY update. Immediately delete the iBox at SupraWEB: 1. Press the back arrow to return to the main eKEY screen. 2. Press the Menu button. 3.
Chapter 3 Access iBox Read an iBox: 1. Open the eKEY application. 2. Select Read Activity. 3. Enter the iBox shackle code and select Begin. 4. Connect the eKEY Adapter to the Apple device, or turn on the fob. Note: Some Apple models using Bluetooth with the iBox BT LE may skip this step and go directly to step 5. 5. For an iBox BT LE using Bluetooth (possible with some Apple models); press up on the bottom of the iBox device to turn on Bluetooth.
Chapter 3 Access iBox Delete Showing Activity Delete an iBox showing activity stored in the Apple device: 1. Open the eKEY application. 2. Select Inventory. 3. Select the iBox from the list. 4. Select Activity. • To delete all of the showing activity for the iBox, select the Menu button on the Apple device and select Delete All. • To delete a particular showing, select the showing, then select the Menu button on the Apple device and select Delete.
Chapter 3 Access iBox Figure 23. Change iBox Settings Table 1.
Chapter 4 MLS Listings and Roster Chapter 4 MLS Listings and Roster This chapter explains how to set up the market area, search and view listings, create saved searches, and search and view the agent roster. In this chapter: eKEY Professional................................................................................. 27 Settings for eKEY Professional.......................................................... 27 Listings....................................................................................
Chapter 4 MLS Listings and Roster eKEY Professional With the eKEY Professional software view MLS listing and roster information on the Apple device.
Chapter 4 MLS Listings and Roster Figure 25. eKEY Professional Settings 3. Set Download Listings to OFF to stop listings from downloading to the Apple device. 4. Set Download Roster to OFF to stop the agent roster from downloading to the Apple device. Listings With eKEY Professional service, view MLS listings on the Apple device. The listing information is downloaded to the Apple device the first the eKEY software is opened, once per day.
Chapter 4 MLS Listings and Roster Figure 26. Configure Market Area 4. Select Save. 5. Enter your 4-digit PIN code to save the market area and select Begin. 6. Select Download to download the listings in the market area to the Apple device. Figure 27.
Chapter 4 MLS Listings and Roster Update Listings Once market area is set up, the listings and roster are updated once daily the first time the eKEY application is opened, each day (see “Chapter 2 Updating” on page 8). Important! The listings are pulled from the MLS to the Supra network daily. Updating the eKEY software more than once a day will not update the listings. View Listings There are several ways to view the MLS listings in the eKEY software.
Chapter 4 MLS Listings and Roster Figure 29. Quick Search Hotsheets Hotsheets displays new listings or listings that have had a change to their price or status in the last three (3) days. Display listings in the market area that are on the Hotsheets: 1. Open the eKEY application. 2. Select the Hotsheets icon and the Hotsheets listings within the market area are displayed. Note: Another option is to select the Listings icon and then select Hotsheets. 3. Select a listing to view detailed information.
Chapter 4 MLS Listings and Roster My Listings My Listings displays all of the listings within the market area that was selected. Display personal listings: 1. Open the eKEY application. 2. Select the Listings icon. 3. Select My Listings and all of the personal listings within the market area that was selected are displayed. 4. Select a listing to view detailed information. Custom Search Search for specific listings in the selected market area.
Chapter 4 MLS Listings and Roster Listing Details Listings that match the search criteria are displayed in a list view. The listings are sorted by price in ascending order. Hotsheets listings are noted with a hotsheets icon. Figure 32. Listing Search Results To view details about a particular listing, select the listing. Scroll down to view additional information. Figure 33.
Chapter 4 MLS Listings and Roster From the detail view: • Select an agent name to view detailed information about the agent • Select an address to view a map to the listing in Google Maps™ • Call the listing agent by selecting the agent’s phone number • Email the listing agent by selecting the agent’s email address Figure 34. Map view Saved Searches Saved searches are custom searches that are saved. Tapping a saved search runs the search and returns the results. Create a saved search: 1.
Chapter 4 MLS Listings and Roster Run a saved search: 1. Open the eKEY application. 2. Select the Listings icon and the list of saved searches created is displayed. 3. Select the saved search and the listings in the market area that match the criteria selected for the saved search are displayed. Figure 35. List of Saved Profiles Edit or delete a saved search: 1. Open the eKEY application. 2. Select the Listings icon and the list of saved searches created is displayed. 3.
Chapter 4 MLS Listings and Roster Roster The eKEY software provides a roster of the members in the Association/Board/MLS. The roster data is updated during the first eKEY software update of any given day. View Roster 1. On the Apple device, open the eKEY application. 2. Select the Roster icon. 3. To search for an agent, enter part or all of the agent’s name. The eKEY software automatically filters and displays the search results as the search criteria is entered.
Chapter 4 MLS Listings and Roster Figure 37. Agent Details Delete Roster Delete the roster off of the Apple device: 1. On the Apple device, open the eKEY application. 2. Select Settings, located on the second page of icons. 3. Select Delete Roster. 4. Select Yes to confirm to delete the roster.
Chapter 5 Showing Activity Chapter 5 Showing Activity This chapter explains showing notifications and describes how to view showing activity using the eKEY software. In this chapter: Showing Activity..................................................................................... 39 Voice Report....................................................................................... 39 Showing Notifications Messages........................................................
Chapter 5 Showing Activity Showing Activity The eKEY software records activity each time a key container is opened and sends the information to the Supra network. As a listing agent, there are several ways to see who has shown your listings. As a showing agent, you can also get a report of how many properties you’ve accessed.
Chapter 5 Showing Activity Figure 38. eKEY Notification Messages and showing notifications can also be viewed later. View messages: 1. Open the eKEY application. 2. Select Messages. The number of showings displayed is an accumulation of showings at your listings in the last 14 days. Figure 39.
Chapter 5 Showing Activity Showings Activity on Apple Devices With eKEY Professional service, showing data is delivered to the eKEY software on the Apple device. View showing activity on an Apple device: 1. Open the eKEY application. 2. Select the Showings icon and the showing activity for the previous seven (7) days is displayed. 3. Select a showing to view detailed information about the showing. Figure 40.
Chapter 5 Showing Activity Disable eKEY Showing Notifications If desired, disable the automatic showing notifications. Disable the automatic showing notification: 1. Open the eKEY application. 2. Select Settings. Note: With eKEY Professional, the Settings icon is on the second page of icons. 3. Turn the eKEY Notifications option off. 4. Select Home to return to the eKEY menu. Figure 41.
Chapter 6 Support and Troubleshooting Chapter 6 Support and Troubleshooting This chapter provides information to help troubleshoot problems and contact technical support for assistance with the eKEY software. In this chapter: Support.................................................................................................... 44 Training Library................................................................................... 44 Help Screens..........................................................
Chapter 6 Support and Troubleshooting Support Need assistance troubleshooting the eKEY software? Support is available from 5 a.m. to 7 p.m. Pacific Time, seven days a week. Website http://www.supraekey.com Email suprasupport@fs.utc.com Telephone 877.699.6787 Fax 503.589.8677 Call Support directly from the eKEY software on the Apple device: 1. Open the eKEY application. 2. Select About. 3. Select the phone number shown in the Support Information section to call Support. Figure 42.
Chapter 6 Support and Troubleshooting Help Screens Help information is provided in the eKEY software. Select the Help icon on the second page of the eKEY software menu screen to access the help information. Figure 43. Help icon In addition, several screens throughout the eKEY software have an shown in the upper right corner. Select the for help. Scroll through the different categories to see more.
