User`s manual

5. Troubleshooting

EIZO EcoView NET Server

Problem Remedy/Check point

• The software cannot be installed • Conrmthatyourcomputersatisestheoperatingrequirements

(see page6).

• Theclientmonitorisnotdisplayedinthe“Monitor

List” view

• Theclientmonitorcannotbeoperated

• Checkthatallcables,suchasnetworkcables,areproperly

connected.

• Check that the network settings for the server and client

computersarecorrect.Performthenecessarychecksasperthe

setupprocedureforeachsoftware.

• Check that EIZO EcoView NET Client is installed on the client

computer.

• Check that the client monitor is turned on.

• CheckthattheclientmonitoriscompatiblewithDDC/CI

extended commands.

• Checkthatthegraphicsboardoftheclientcomputeris

compatiblewithDDC/CI.

• Whenusinganon-Windowsstandardrewall,conrmthe

setting.

• The client monitor cannot be turned on • Tryrebootingthecomputerwiththeclientmonitorswitchedon.

EIZO Ecoview NET Client

Problem Remedy/Check point

• The software cannot be installed • Conrmthatyourcomputersatisestheoperatingrequirements

(see page6).

• Thepower-onsettingdoesnotoperate/thepower

scheduledoesnotoperate

• CheckthattheclientmonitoriscompatiblewithDDC/CI

extended commands.

• Checkthatthegraphicsboardoftheclientcomputeris

compatiblewithDDC/CI.

• Tryrebootingthecomputerwiththeclientmonitorswitchedon.

• Whenusinganon-Windowsstandardrewall,conrmthe

setting.

• Communicationsettingdoesnotoperate • ConrmtothesystemadministratorthatEIZOEcoViewNET

Serverisoperating.

• Whenusinganon-Windowsstandardrewall,conrmthe

setting.