User`s manual

36
5. Troubleshooting
5.
Troubleshooting
EIZO EcoView NET Server
Problem Remedy/Check point
• The software cannot be installed • Conrm that your computer satises the operating requirements
(see page 6).
• The client monitor is not displayed in the “Monitor
List” view
• The client monitor cannot be operated
• Check that all cables, such as network cables, are properly
connected.
• Check that the network settings for the server and client
computers are correct. Perform the necessary checks as per the
setup procedure for each software.
• Check that EIZO EcoView NET Client is installed on the client
computer.
• Check that equivalent versions of EIZO EcoView NET Server
and EIZO EcoView NET Client are installed.
• Check that the client monitor is turned on.
• Check that the client monitor is compatible with DDC/CI
extended commands.
• Check that the graphics board of the client computer is
compatible with DDC/CI.
• When using a non-Windows standard rewall on the client
computer or server computer, conrm the setting.
• Try rebooting the client computer .
• The amount of power reduction for the client
monitor is not displayed
• Check that the client monitor is compatible with DDC/CI
extended commands.
• Check the period for checking.
• The client monitor cannot be turned on • Try rebooting the computer with the client monitor switched on.
• If the client computer is installed with Windows 8 or Windows 7,
the monitor cannot be turned on or off while the log on screen is
displayed.
• The client monitor cannot be turned off • When an EIZO LCD monitor is used, try enabling the monitor’s
power saving setting.
• If the client computer is installed with Windows 8 or Windows 7,
the monitor cannot be turned on or off while the log on screen is
displayed.
• The <Input Signal> function of the client monitor
cannot be selected
• When the installation of the software is complete, the <Input
Signal> function of the monitor is locked to “Manual”. To
automatically switch between several input signals by selecting
“Auto”, it is necessary to uninstall the software. For details of
the <Input Signal> function, refer to the user’s manual of the
monitor.
• The client computer cannot be turned on or off • Check that the client computer is in the same domain
environment as the server computer.
• Check that the WOL (Wake On Lan) settings are correctly
congured on the client computer and server computer.