User’s Manual Network Administrator Utility software for ThinClient Important Please read this User's Manual carefully to familiarize yourself with safe and effective usage procedures. Please retain this manual for future reference.
ABOUT THIS MANUAL This manual explains about the features or usage of Network Administrator (Utility Software for ThinClient). Please consult your system administrator for assistance if anything unclear. Copyright© 2004 by EIZO NANAO CORPORATION. All rights reserved. No part of this manual may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, or otherwise, without the prior written permission of EIZO NANAO CORPORATION. EIZO NANAO CORPORATION.
English TABLE OF CONTENTS 1. INTRODUCTION ..................................................................................... 4 1-1. General Description ......................................................................................4 1-2. Features ........................................................................................................5 1-3. Basic System Structure ..................................................................................5 2. INSTALLATION ...................
English 1. INTRODUCTION Thank you very much for downloading the Network Administrator Version 3.0. 1-1. General Description The Network Administrator is the software, which unifies management of the EIZO client terminals and EIZO monitors connected to them. (*EIZO monitor(s)’s remote control is available when the EIZO monitor is connected via USB.
English 1-2. Features • Controls several Clients on the network from one Console. • The Network Administrator supports MMC snap-in and can be integrated with the standard management tool for Windows. • Clients can be managed by the hierarchized group. • With schedule setup, the startup of Client, the shutdown, the restart, the configuration distribution of Clients as well as firmware distribution can be performed on the specified time and day of the week.
English Server PC Network Administrator Console NA Service Remote Boot Service FTP service DHCP service Terminal Server Clients Clients EIZO monitors Sets commands and sends them to the NA Service. Receives the commands from the Console, and manages the Clients. Remote Boot Service is used to store or distribute the Firmware of Windows XPe-Embedded based Client(s). Install the Remote Boot Service into the same computer with the NA service. (p.
English System Requirements NA Service Console CPU Satisfy the OS requirements Memory 256 MB or greater (Satisfy the OS requirements) -- 32 MB or greater RAM is required for console software operation (64 MB or greater RAM is recommended). NOTE • When the used memory is more than the amount of installed memory, additional memory is required.
English 2. INSTALLATION 2-1. Basic Installation - Installing the Console/NA Service both into the same computer This chapter shows how to install the NA Service and the Console in one computer (The NA Service and the Console can be installed to server computers separately.). After installation, the Console will be registered in the Microsoft Management Console as a snap-in, and the NA Service will be registered on the Windows Server as a service and start up.
English 4. After installation, EIZO Network Administrator Version 3.0 will be installed in [Program]-[EIZO]-[Network Administrator]. NOTE • The Shortcut to Network Administrator Version 3.0 will be appeared on the desktop. NA Service The NA Service operates on the Windows Server as a service all the time. Confirm if the NA Service is installed into [Control Panel]-[Administrative Tools]-[Services] as the [Network Administrator Service] is “Started”.
English 2-2. How to Start/Exit How to start 1. 2. 10 Click the [Start] button. Select [Program]-[EIZO]-[Network Administrator]-[EIZO Network Administrator 3.0]. (Or double-click [Network Administrator 3.0] on the desktop.) The Console main window appears as the Network Administrator starts. 2.
English Connection Timeout If the Console does not operate for a certain time, the following message will appear and it will be disconnected. Click [OK] to re-connect. [Timeout Settings] (1) Select [NA Service (Local)]. Then, select [Action]-[Properties] on the menu bar, or right-click and select [Properties]. (2) “NA Service (Local) Properties” will appear. Select the [Service Setting] tab. [Connection Timeout] ...................................Set the Console connection time (5 to 99 minutes).
English 2-3. Microsoft Remote Boot Server Installation The Microsoft Remote Boot Server is used to store or to update the firmware of Windows XPe-based Client Terminals. When using the Windows XPe-based Client Terminals, follow the instructions below to install the Microsoft Remote Boot Server to the same computer as the NA service. 1. 2. 3. 4. Save the install package file (Windows XP Embedded Remote Boot Server.msi) to the local hardware drive where the NA service is.
English 2-4. Microsoft Remote Boot Service and DHCP Service Setup Microsoft Remote Boot Service and DHCP Service must be set up, depending on a system structure. Microsoft Remote Boot Service Setup 1. 2. 3. 4. Click [Start] button. Pointing [Program]-[EIZO]-[EIZO Network Administrator] and select [EIZO Network Administrator Version 3.0]. (Or double-click [Network Administrator 3.0] on the desktop.) The Console main window will appear as the Network Administrator Version 3.0 starts.
English [Remote Boot Manager] ................................... When Microsoft remote Boot Service and DHCP service are operating on different computers, check on ‘Use DHCP port’. If not, check on ‘Not use DHCP port’. NOTE • When the [Remote Boot Manager] is displayed in gray (not selectable), the Microsoft Remote Boot Service has not been installed.
English 3. BASIC OPERATION This chapter shows how to find the target Client(s) and to operate basic commands. 3-1. Client Terminal’s Settings Enter the NA Service’s IP address in each Client(s) before searching for a Client(s). See the Client Terminal’s user’s manual for system integrators to set up the [Administration Console]. (Example; eClient SC1) [Administration Console]....Enter the IP address of a server PC with the NA Service.
English 3-2. Finding target Client(s) The NA Service finds the target Client(s). Please confirm the following cautions before finding the Clients. Cautions for the target Client(s) • • • • • • 1. 2. 16 Be sure to turn on the Client(s), or Client(s) may not be found correctly. Click [Terminal Properties]-[Security] (or [System]) of the target Client(s) and see if an IP address is entered in the [Administration Console]. Enter an IP address of a server PC with NA Service in the blank (See 3-1.
English 3-3. Main Console Window (1) (2) (3) (4) (1) NA Service The NA Service connected with a Console Under the NA Service, manageable Client(s)s and EIZO monitor(s) are displayed. The downed Client(s) and EIZO monitor(s) are indicated with black icon. Group the Clients and display the group name. (p.38) Manageable EIZO monitor are displayed in group (2) Group (3) Monitor group (4) Status Bar Client [Client Name] .....................Client’s name [IP Address] ........................
English Client’s Power Status Client status indication on the main Console Window depends on the Client Terminal’s IP address setting (p.15). [Client Assigned with IP Address of a Server PC with NA Service] The Clients send the result of the action, [Start], [Restart], and [Shut down], to the NA Service. The latest status automatically appears on the main Console Window even if the NA Service does not need to [Find] to show the result on the main Console Window.
English 3-4. Client Management NOTE • Each management command can be executed by selecting the object and click [Action] on the menu, or right-click on the object.
English Restart Client Command Restart the Client(s). 1. Right-click on the target Client(s) and select [Client]-[Restart]. 2. The target Client(s) will restart. Shut down Command Shut down the Client(s). 1. Right-click on the target Client(s) and select [Client]-[Shut down]. 2. The target Client(s) is shut down. Wake on LAN Command Start Client(s). 20 1. Right-click on the target Client(s) and select [Client]-[Wake on LAN]. 2. The target Client(s) is started. 3.
English Send message Command Send the message to the target Client monitor(s) from the server software. The message is displayed on the monitor. 1. Right-click on the target Client(s) and select [Client]-[Send Message]. 2. [Send Message] is displayed. [Message]....................Input the message to send the Client(s) (within 255 characters). 3. Click [Send] to send the message. NOTE • When the sent message does not appear on the Client monitor, check the software version of the Client Terminal.
English Configuration Command Backup (Windows CE-based Client Terminal) Backs up the configuration of the primary Client and save as a file format to the FTP server. 1. 2. Right-click on the target Client and select [Client]-[Backup Configuration]. The “Back Up Configuration from Client” dialog box will appear. [File Name] .........................Enter the backup file name to the FTP server. (Configuration file has no compatibility between Client models.
English Configuration Distribution (Windows CE-based Client Terminal) Distributes the same configuration settings to the Client terminals that selected the Client configuration file saved in the FTP server in order to update their configuration. Client hardware settings ([Calibration] in the models with Contrast/Brightness and TouchPanel) are not included. All those settings must be adjusted/set up in each Client individually. Items set in [Comment Setting] will not be updated.
English NOTE • Restart Clients after storing the configuration to update all the settings. 3. Click [OK]. 4. The following message appears. Click [Yes]. The configuration file will be stored in the selected Client terminal(s). Firmware Command Backup (Windows XPe-based Client Terminal) Backs up the firmware information of the primary Client and saves as a file format to the FTP server. 1. 2. 24 Right-click on the target Client and select [Client]-[Backup Firmware].
English [FTP Setting] ...............Enter the firmware information file name to store the selected Client, Server name, User Name, etc. (The firmware information file has no compatibility between Client models. File names are recommended to have each Client model name. Follow the FTP server naming rules when naming configuration file names.) [Local Administrator] .Enter the Administrator’s password [Account to join the domain] ...................................
English Store Firmware Command Store the firmware file in all selected Client terminals from the FTP server and update the firmware. NOTE • Copy the firmware file to the FTP server before storing. Please satisfy the FTP server naming rules when renaming firmware file names. • Firmware file has no compatibility between each Client model. Be sure to store the correct file to meet the selected Client(s) model.
English 3. 4. Click the [Check if the network environment is suitable for downloading the firmware.] check box to check the network environment. Click [OK]. NOTE • The status of the selected Client(s) becomes “Processing” while checking the network environment, and returns to “Up” after Client(s) receives the firmware. An error message will appear if the network communication has trouble. 5. 6. Right-click on the target Client and select [Client]-[Store Firmware] again.
English 3-5. Monitor Control The NA service manages the target Client monitor. Auto Adjustment Perform the automatic screen adjustment of the target Client monitor(s) (only when the analog signal is connected) 1. 2. Right-click on the target monitor and select [Monitor]-[Auto Adjustment]. Auto Adjustment will occur on the target monitor. NOTE • In case of a digital connected monitor, the auto adjustment command is not required.
English Procedure 1. Right-click on the target monitor and select [Monitor]-[Security ON]. 2. The security function will be ON. NOTE • When disconnecting the monitor from the network, quit the security system on the Network Administrator. The security system cannot be different from the monitor. Cancel procedure When disconnecting the monitor from the network, quit the security system on the Network Administrator. Quitting security does not display a security-warning message. 1. 2.
English Security system (The flow by power off of the monitor) When the monitor is disconnected from the network without the appropriate setting on the server, the security system will be activated and it becomes impossible for a monitor to use it after 5 minutes. NOTE • When the security system is activated, turn the monitor off. After that, check the connection of the network cable and the USB cable, and then turn the monitor on again. 30 3.
English Adjustment lock ON/OFF Turning the Client monitor(s)’s adjustment function from locked or unlocked. 1. 2. Right-click on the target monitor and select [Monitor]-[Adjustment Lock ON /OFF]. The Client monitor(s) will be locked or unlocked. 3.
English 3-6. Multiple Clients Management Select several Clients or monitors and operate them at the same time while pressing the shift key or control key. NOTE • The “Store configuration”, “Send PING” and “Backup Firmware” commands are not available. 3-7. All-Clients Management Select the NA Service to operate all the Clients that the NA Service manages. NOTE • The “Store configuration”, “Send PING” and “Send “Backup Firmware” commands are not available.
English 3-8. Client’s Properties There are settings using the Client Properties. Client Information Confirm the Client’s hardware and software information, and set some comments. NOTE • All the property information is not available when the Client is off. 1. Right-click on the target Client and select [Properties] 2. “Client Properties” will appear. Select the [Client Information] tab. [Hardware] .........................
English Network Settings Name the Client’s used on the network. 1. Right-click on the target Client and select [Properties]. 2. “Client Properties” will appear. Select the [Network Setting] tab. [Client Name] .....................Assign a name to recognize the selected Client from the others. [ICA Client Name]..............Assign a name to recognize the selected Client from the others. [Obtain an IP Address from the DHCP server] ..................................
English 3-9. Monitor Properties There are settings using the Monitor Properties. Monitor Information Confirm the monitor’s information and set comments. 1. Right-click on the target monitor and select [Properties]. 2. “Monitor Properties” will appear. [Client]................................Confirm the connected Client’s name and IP address [Monitor]............................Confirm the information, such as the monitor’s model name, serial number, operating time and resolution. [Comment Settings] .
English 3-10. About Event Log NA Service reports some operating logs as Windows Server application logs. Click [Administration Tool]-[Event Viewer] to confirm the logs on the control panel. NOTE • Set up event logs in a group from the NA service properties to output. [Output Log Type]..............Select the event log type to output. 36 3.
English 3-11. Adding/Deleting Clients Add Clients on the Network When adding new Clients on the network, follow one of the directions below to add them to the NA Service. [Find the Target Clients] Follow “3-2. Finding target Client(s)” to re-find the target Clients on the network. Then additional Clients will appear on the NA Service list.
English 4. ADVANCED OPERATION Clients can be grouped and operated at a time. Each command can be scheduled and performed. 4-1. Group Setting Groups can be created on the Console window and arbitrary Client(s) can be controlled collectively. Generate a new group 1. Right-click on the NA Service or a group, and select [New]-[Group]. 2. New group will be generated. You can simply make a group like making a new folder in the Windows Explorer by class without limit. 38 4.
English Inheritable settings between objects (NA Service, Group, and Cleint(s)) If the [Allow an inheritable setting from parent to propagate to this object] check box on each object property is checked, the settings (FTP Setting and Schedule Settings) of the direct higher-class object will be inherited. [Allow an inheritable setting from parent to propagate to this object] ...................................
English Collective Control by Group Menu 1. 2. 40 Right-click the target group and select [Client] or [Monitor]. All Clients or monitors in a group can be controlled collectively by the following commands. 4.
English 4-2. Scheduling Control Set schedules to send the commands automatically to Client(s) on schedule. Schedule Settings 1. Right-click on the target object and select [Properties]. 2. The properties of the object will appear. 3. Click the [Schedule Settings] tab. (Ex. Group Properties) [Add Schedule]....................Selectable commands on this tab vary depending on the selected action. [Action]...............................Select the command from the pull-down menu. [File Name] ...........
English 4. Click [Add]. The set command will be listed on the list box. 5. Click [OK]. NOTE • Schedule Settings are not available (gray out) when [Allow an inheritable setting from parent to propagate to this object] at the Properties of the current setting Group or Client. • When releasing the check box, the Schedule Settings of the direct higher rank object will be copied to the current setting tab. Please reset the schedule to the current object. 42 4.
English FTP Setting FTP server setting for scheduling control is available on the FTP setting tab. 1. Right-click on the target object and select [Properties]. 2. The properties of the object will appear. Select the [FTP Setting] tab. (Ex. Group Properties) [Server] ...............................Enter the IP address or the full domain name of the FTP server. [User Name]........................Enter the user’s name to gain access to the FTP server. [Password] ..........................
English 5. LARGE SCALE MANAGEMENT 5-1. Managing Clients on Multiple Network Segments A Large-scale Client management on multiple network segments requires the Network Administrator to set the network range. Directed Broadcast Set the network range controlled by the NA Service. The NA Service sends broadcast packets while finding and starting up the Clients. Specifying the network segment range to send out broadcast packets when managing the Clients on other network segments. 44 1.
English [Directed Broadcast] ...........Enter the Broadcast address directly when the target Client(s) does not exist on the same network segment as the NA Service’s. In this case, the bit number of all the Host IDs should be one. For example, if the Network ID type is ‘xxx.xxx.xxx’ (the Class C network), enter the Broadcast address “xxx.xxx.xxx.255”. [Disable to broadcast to the address of “255.255.255.255”] ...................................
English 5-2. Multiple NA Services Control by a Console When managing many Clients on the multiple network segments, management by one NA Service could cause problems on the server PC’s capability, or network traffic. In this case, solve the problem by installing the NA Service to multiple server PCs to divide Clients by segment. It is possible to operate and connect all the NA Services from a Console in use of multiple NA Services. 1. Plan how your NA Service should be distributed.
English The Console IP Address Permitted to Connect with the NA Service The NA Service of the default settings allows to control itself only from the Console on the same Server PC as the NA Service’s (local PC). Connecting to the NA Service from the Console on another server PC, enter the server PC’s IP address at [Service Setting] of the NA Service. [Console IP Address(es) permitted to connect with this Service] ...................................
English Switching the NA Service Connection It is possible to switch the connection to the NA Service on another server PC. 1. 2. 3. Right-click on the NA Service and select [Connect another NA Service…]. Select [Another computer] and enter the IP address of another server PC with NA Service. Click [OK]. The Console connects to the selected server PC, shows the information on the operated NA Service, and manages the Clients.
English Adding NA Services into Console When controlling multiple NA Services by a Console, other NA Services can be shown in the Console by adding another Console snap-in. [MMC Snap-in] 1. 2. Click the Windows start menu, select [Run], enter [mmc] and click [OK]. Select [Console]-[Add/Remove Snap-in]. 5.
English 50 3. Click [Add]. 4. Select [Network Administrator] from the snap-in list, and click [Add]. 5.
English 5. 6. Select a local or another computer. When selecting another computer, enter the IP address of the server PC that is operating the NA Service. Click [Finish]. When you add another NA Service, repeat the step 4 and 5 at the [Add Standalone Snap-in] dialog box. 7. 8. Click [Close] at the [Add Standalone Snap-in] Click [OK] at the [Add/Remove Snap-in]. The NA Service of each server PC will appear on the left pane of the Console.
English 5-3. Control by two or more administrators -A service controlled by two or more ConsolesOne NA Service can make a connection from two or more Consoles. If needed, administrators can start Consoles in their own PC, and can share use of one NA Service. Installation of Console only It is possible to install Console only for the Network Administrator. Administrator who uses Windows 2000 Professional on the server PC can control the system by Console. 1. 2.
English 4. 5. Select [Another computer], and enter an IP Address of server PC with the NA Service on the blank. Click [OK]. NOTE • Before connecting to the NA Service, enter an IP address of the Administrator’s PC on the [NA Service Properties]-[Service Settings]-[Console IP Address(es) which are permitted to connect to this service] of the target PC with NA Service (See page 51).
English 6. TROUBLESHOOTING Contact the EIZO dealer or the EIZO support if problems cannot be solved with the following methods. Problems 1. Client(s) is not found when clicking [Find client(s)]. 2. The response message from the Client(s) does not appear when sending the command. 3. [Properties] window of Client is gray out and cannot be changed. 4. The Client will not appear on the main console window list when connecting another Client. 5.
English Problems 6. Configuration Backups / Store Configurations / Backup Firmware /Store Firmware commands do not work. Points to check with possible solutions Check if the [Administration Console] of Client is set properly. See ‘3-1. Client Terminal’s Settings (p.15). Confirm the access to the FTP server. The FTP server access may not be available for writing. Follow the FTP server naming rules according to the naming configuration file names and firmware file name.
English Problems Points to check with possible solutions 11. The Client specified in the startup command does not work. Check if the Ethernet Address of Windows XPe Client Terminal has been changed on the terminal. Return to the default setting. 12. The monitor(s) cannot be found when clicking [Find client(s)] Check if the cables (network cable or USB cable) are properly connected. Check if the monitor power switch is ON. 13. The monitor image is dark. The monitor power is OFF.
