Technical data

88
callHistoryDisconnectTime Timeticks measured from start of divasnmpx.
callHistoryCallOrigin Direction of call: Answer or originate.
After installation, the MIB files for the ISDN-, DIAL-CONTROL-, and DS1-MIB can be found in directory
/usr/lib/opendiva/divas/mibs. These definitions can be imported in any management application to decode
the OIDs reported by divasnmpx. For net-snmp simply copy these files to the standard MIB path (usually
/usr/local/share/snmp/mibs) and tell the snmp command line tools to use them by exporting/setting the
environment variable "MIBS" with the names of the appropriate MIBs (or simply the keyword ALL). E.g. export
MIBS=ALL.
The troubleshooting section is divided into two sections. The first section deals with general installation
problems that can occur, and outlines the steps to take to report the problems, if they do occur to Dialogic
Customer Support. The second section deals with test tools that allow you to verify board configuration and to
investigate connectivity problems, should they occur.
If you have any problems loading the Dialogic
®
Diva
®
System Release software driver modules, (you do not see
the divadidd, divas, diva_idi, kernelcapi, divacapi, capi, or Divatty modules listed when you execute the
lsmod command) or if your computer crashes or freezes after you have loaded the drivers, use the Dialogic
®
Diva
®
Support Wizard. To start the Diva Support Wizard, execute /usr/lib/opendiva/divas/Support. The
Diva Support Wizard allows you to select a problem profile and guides you through the maintenance process.
If you observe a total system failure and the Diva Support Wizard is not able to proceed until the end, then
restart the Diva Support Wizard and select problem profile number 5. In this mode, the Diva Support Wizard
captures system information that allows the Dialogic Customer Support personnel to replicate your system
environment. For this operation, your system should have at least 50 MB of free disk space.
The Diva Support Wizard will create a report file and inform you about the location and the name of the file. Add
this file together with a detailed problem description to your support request.
Troubleshooting
Support procedure