Diva Server for Windows v8.3 Reference Guide www.eicon.
Twentyfirst Edition (March 2007) 206-339-21 COPYRIGHT NOTICE AND LEGAL DISCLAIMER Copyright © 2001-2007 Dialogic Corporation. All Rights Reserved. You may not reproduce this document in whole or in part without permission in writing from Dialogic Corporation. All contents of this document are subject to change without notice and do not represent a commitment on the part of Dialogic Corporation or its subsidiaries.
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Contents About This Online Guide .............................................................................. 8 How to use this online guide ................................................................................... 8 Structure of this guide ............................................................................................. 8 About Diva Server for Windows ................................................................... 9 Features .....................................................
Customer Services ...................................................................................... 75 Eicon Networks Supplier ....................................................................................... 75 Eicon Networks Help Web .................................................................................... 75 Eicon Networks Customer Support ....................................................................... 76 Comments .............................................................
CHAPTER 1 About This Online Guide How to use this online guide • To view a section, click the corresponding blue underlined phrase in the table below. • To view a topic that contains further information, click the corresponding blue underlined phrases in this guide. • You may wish to print out the pages required for installing the drivers.
CHAPTER 2 About Diva Server for Windows Diva Server for Windows enables you to use your Eicon Diva Server adapter with Microsoft Windows 2000, Windows XP, or Windows Server 2003. Diva Server for Windows provides modem emulation, connectivity over ISDN or channelized T1 lines via the Remote Access Service (RAS) of Windows 2000, Windows XP, or Windows Server 2003, a CAPI interface for ISDN-based applications, and a TAPI interface for telephony-based applications.
• Support for CAPI-based applications through CAPI 2032.DLL and CAPI 20.DLL (32-bit and 16-bit versions) for Windows 2000, Windows XP, or Windows Server 2003 • Support for TAPI-based applications through the Diva Server Telephony Service Provider (TSP) • Support for all known switch types (ISDN protocols) • Support for Q-Sig protocol (see Q-Sig features on page 13) • Additional security through support of RSA • Interfaces: RAS WMP, modem emulation, CAPI, Diva Server TSP • Compatible to V.
• Call Rate Limiter: Limitation of the amount of outgoing calls per second. Some switches may require limitation of calls in order to grant stability of the PSTN network RAS features Note: RAS is the Routing and Remote Access Service of Windows 2000, Windows XP, or Windows Server 2003.
• Automatic detection of ISDN service, synchronous/asynchronous framing and B-channel protocol • Synchronous/asynchronous conversion • Encryption, data compression, number checking, shorthold mode, callback function CAPI features Supplementary services: • Number identification services: MSN, DDI, SUB, CLIP, CLIR, COLP, COLR, KEY • Call offering services: TP, CFU, CFB, CFNR • Call completion services: CW, HOLD, ECT, CCBS, CCNR • Charging services: AoC • Three-party conference • Others: User-to-user signalin
• Dynamic anti-jitter buffering • Comfort noise generation (CNG) • Voice activity detection (VAD) • Support for color fax via CAPI • Support for JPEG format • Support for sending and receiving single or multi-page documents • Support for fallback to gray scale if remote side does not support color fax Diva Server TSP features • Supplementary services based on CAPI: CLIP, CLIR, COLP, COLR, HOLD, CFU, CFB, CFNR, ECT, AoC, CCBS, CCNR • Media mode (unknown, interactive voice, automated voice) • Wave audio form
Supported Hardware Diva Server for Windows supports the following Diva Server adapters (max. eight Analog, BRI, 4BRI, PRI, 2PRI or four 4PRI in one computer): ISDN BRI adapters • Diva Server 2FX • Diva Server V-BRI-2 • Diva Server BRI-2M 2.0 • Diva Server V-4BRI-8 • Diva Server 4BRI-8M 2.0 ISDN PRI adapters Diva Server PRI 2.0: Diva Server PRI 3.
Multiport PRI adapters • Diva Server V-2PRI/E1/T1 • Diva Server V-4PRI/E1/T1 Analog adapters Diva Server Analog Diva Server V-Analog • Diva Server Analog-2P • Diva Server Analog-4P • Diva Server V-Analog-4P • Diva Server Analog-8P • Diva Server V-Analog-8P Requirements for software installation For the installation of Diva Server for Windows, the following requirements have to be met: • PC/AT-compatible computer (at least 500 MHz or higher processor with at least 500 MB RAM) • Windows 2000, Windows X
Information on installing downloaded software If you downloaded the Diva Server for Windows software from the Eicon Web site, please note the following: • Extract the files to your hard disk drive. Do not change the directory structure of the extracted files. • This manual assumes that the installation files have been copied into the directory ‘C:\Temp\ISDN’. If necessary, change the drive letter or path according to your system configuration.
CHAPTER 3 Software Installation You should not attempt to install the software for your Diva Server adapter at the same time as the operating system. Basic driver support for most Diva Server adapters is provided by the Microsoft operating system. These Diva Server adapters are fully detected by Windows XP or Windows Server 2003, and a basic set of drivers is installed automatically. Diva Server adapters without basic driver support are detected as new hardware.
Windows Server 2003 • If you are installing one of the following adapters, see Installing fully detected Diva Server adapters under Windows Server 2003 on page 23: Diva Server 2FX Diva Server BRI-2M 2.0 Diva Server 4BRI-8M 2.0 Diva Server PRI 2.0 Diva Server T1/PRI • If you are installing one of the following adapters, see Installing Diva Server adapters detected as ‘New Hardware’ on page 31: Diva Server PRI 3.
Installing fully detected Diva Server adapters under Windows XP 1. After you have installed your Diva Server adapter as described in the printed installation guide that came with your adapter or that you downloaded from the Eicon Web site, start your computer. Note: You must log on with administrator rights to install Diva Server for Windows. 2. Windows detects the Diva Server adapter. 3. The ‘Found New Hardware Wizard’ is displayed. Click ‘Next’ to continue. 4.
5. The ‘ISDN Multisubscriber Numbers’ box is displayed: You may enter the MSNs or the extension range that you want to assign to RAS here. It is recommended to assign the MSNs or extension range later on in the Diva Server Configuration Manager because it provides a complete overview of the number configuration. Click ‘Next’. Note: If you configure and assign no ISDN numbers at all, neither in the ISDN wizard nor later on in the Diva Server Configuration Manager, RAS accepts all incoming calls.
6. If you are using a North American switch type and a Diva Server PRI adapter, the ‘ISDN Phone Number Information’ box is displayed: You may enter the phone numbers that you want to assign to RAS here. It is recommended to assign the phone numbers later on in the Diva Server Configuration Manager because it provides a complete overview of the number configuration. Click ‘Next’.
7. If you are using a North American switch type and a Diva Server BRI adapter, the ‘ISDN Phone Number and SPID Information’ box is displayed: You may enter the phone number and SPID (Service Profil ID) that you want to assign to RAS here. It is recommended to assign the phone numbers later on in the Diva Server Configuration Manager because it provides a complete overview of the number configuration. Click ‘Next’.
Installing fully detected Diva Server adapters under Windows Server 2003 1. After you have installed your Diva Server adapter as described in the printed installation guide that came with your adapter or that you downloaded from the Eicon Web site, start your computer. Note: You must log on with administrator rights to install Diva Server for Windows. 2. Windows detects the Diva Server adapter. 3. The ‘Found New Hardware Wizard’ is displayed. Click ‘Finish’ to complete the process.
5. If you are updating the drivers from the Diva Server Software Suite CD-ROM, the ‘License Agreement’ box appears. Read the license agreement carefully. If you accept it, select ‘I accept the above license agreement’ and click ‘Next’. If you do not accept it, click ‘Cancel’ to exit the process. You need to accept the license agreement to be able to update the drivers. 6. If you have a Diva Server ISDN adapter installed, select the D-channel protocol for your configuration in the ‘Default Switch Type’ box.
7. If you have a Diva Server Analog adapter installed, the ‘Default Analog Switch Type’ box appears. In the ‘Analog Switch Type’ box, select the region where you use your adapter. Note: If you are changing the configuration and you want to use the same switch type as you selected during the update, select ‘Use existing switch type configuration’.
8. In the ‘Installation Mode’ box, select if you want to install the adapter in default mode, customized mode, or secure mode. • If you select ‘Default installation’, the Remote Access Service and CAPI are installed. Click ‘Next’ and go to step 13 on page 29 to continue with the installation. • If you select ‘Customized installation’, you can specify the services that are to be supported. Click ‘Next’ and go to step 10 on page 28 to continue with the installation.
9. In the ‘Security Settings’ box, all possible services and interfaces are selected. Disable the services or interfaces you do not want to use for security reasons. You can set a password to prevent unauthorized users from changing the settings. You need to deactivate at least one service. If all services need to be available, you have to configure them, see step 10 on page 28. Click ‘Next’.
10. In the ‘Services and Interface Selection’ box, select the services and interfaces you need for your system. If you selected ‘Secure Installation’, the services and interfaces you disabled in step 9 on page 27 cannot be selected anymore. Click ‘Next’. 11. If you selected the service ‘Modem via serial port and TAPI (Unimodem)’, the ‘Modem Installation’ box appears. Select the virtual modem you want to use.
12. In the ‘Incoming Call Policy’ box, select how to handle incoming calls. Click ‘Next’. 13. In the displayed dialog box, the selected options are listed. Click ‘Back’ if you need to change the settings. Click ‘Next’ to copy the appropriate files to your system. Note: If you are installing a Beta version of the Diva Server software, a message might appear, warning you that the software has not been tested with Windows. Continue with the installation.
This message indicates only that the Diva Server for Windows software does not yet have Microsoft certification. This does not prevent a correct installation of the software. Official final releases of Diva Server for Windows Software are Microsoft certified and this message does not appear. 14. When the copy process is complete, click ‘Finish’ to complete the update. Note: Depending on your system configuration, you are prompted to restart your computer.
Installing Diva Server adapters detected as ‘New Hardware’ The installation procedure of Diva Server adapters detected as ‘New Hardware’ depends on your operating system: • If you are installing the Diva Server adapter under Windows 2000, see To install the Diva Server adapter under Windows 2000: below. • If you are installing the Diva Server adapter under Windows XP or Windows Server 2003, see To install the Diva Server adapter under Windows XP and Windows Server 2003: on page 36.
5. In the ‘Locate Driver Files’ box, select ‘Specify a location’. Disable all other options. Click ‘Next’. 6. In the displayed dialog box enter the path to the installation files: • Insert your Diva Server Software Suite CD-ROM into the CD-ROM drive and enter the following path: D:\DRIVER\i386\ENGLISH (where D: is your CD-ROM drive letter). • Or enter the path to the installation file on the hard disk, for example: C:\Temp\ISDN (where C: is the hard disk drive letter). Click ‘OK’. 7.
9. In the ‘ISDN Switch Type or D-channel Protocol’ box, select the switch type as specified by your ISDN service provider, for example European ISDN (DSS1). Click ‘Next’. 10.
You may enter the MSNs or the extension range that you want to assign to RAS here. It is recommended to assign the MSNs or extension range later on in the Diva Server Configuration Manager because it provides a complete overview of the number configuration. Note: If you configure and assign no ISDN numbers at all, neither in the ISDN wizard nor later on in the Diva Server Configuration Manager, RAS accepts all incoming calls. Click ‘Next’. 11.
12. If you are using a North American switch type and a Diva Server PRI adapter, the ‘ISDN Phone Number Information’ box is displayed: You may enter the phone numbers that you want to assign to RAS here. It is recommended to assign the phone numbers later on in the Diva Server Configuration Manager because it provides a complete overview of the number configuration.
To install the Diva Server adapter under Windows XP and Windows Server 2003: 1. After you have installed your Diva Server adapter as described in the printed installation guide that came with your adapter or that you downloaded from the Eicon Web site, start your computer. Note: You must log on with administrator rights to install Diva Server for Windows. 2. Windows XP detects the new hardware and starts the ‘Found New Hardware Wizard’. Select ‘Install from a list or specific location (Advanced)’.
3. In the displayed dialog box, select ‘Search for the best driver in these locations’. Select ‘Include this location in the search’. Disable all other search options. Enter the path to the installation files: • Insert your Diva Server Software Suite CD-ROM into the CD-ROM drive and enter the following path: D:\DRIVER\i386\ENGLISH (where D: is your CD-ROM drive letter). • Or enter the path to the installation file on the hard disk, for example C:\Temp\ISDN (where C: is the hard disk drive letter).
5. In the ‘ISDN Switch Type or D-channel Protocol’ box, select the switch type as specified by your ISDN service provider, for example European ISDN (DSS1). Click ‘Next’. 6. The ‘ISDN Multisubscriber Numbers’ box is displayed: You may enter the MSNs or the extension range that you want to assign to RAS here. It is recommended to assign the MSNs or extension range later on in the Diva Server Configuration Manager because it provides a complete overview of the number configuration.
Note: If you configure and assign no ISDN numbers at all, neither in the ISDN wizard nor later on in the Diva Server Configuration Manager, RAS accepts all incoming calls. Click ‘Next’. 7. If you are using a North American switch type and a Diva Server BRI adapter, the ‘ISDN Phone Number and SPID Information’ box is displayed: You may enter the phone number and SPID (Service Profile ID) that you want to assign to RAS here.
CHAPTER 4 Software Configuration Configuration with installed hardware After you installed your Diva Server adapter and the adapter drivers as described in Software Installation on page 17, you can start the Diva Server Configuration Manager: 1. Click ‘Start > Programs > Diva Server for Windows > Diva Server Configuration Manager’. 2. The Configuration Manager displays the configuration you chose during the software installation: • The detected Diva Server adapter is installed.
When you are using a North-American protocol with a Diva Server BRI adapter, you must always assign ISDN numbers because otherwise incoming calls cannot be accepted (see ‘Binding Properties’ in the Diva Server Configuration Manager Online Help (DSMain.chm)). See below an example of a default installation for a Diva Server BRI-2M 2.0: 3.
• Or enter the path to the configuration file on the hard disk, for example: C:\Temp\ISDN\Disrvcfg.EXE (where C: is the hard disk drive letter). Click ‘OK’. 3. The Configuration Manager is displayed with no components at all: 4. You can now do a complete manual configuration as described in ‘Configuring’ in the Diva Server Configuration Manager Online Help (DSMain.chm). Note: If configuration files have been created before, you can start the Configuration Manager and load a configuration file.
CHAPTER 5 Dial-Up Networking and RAS Administration In the terminology used by the Remote Access Service, the calling station is referred to as the Client and the called station as the Server. The RAS client/server architecture allows a station to be defined simultaneously as a server and as a client and therefore enables simultaneous initiation of outgoing and incoming ISDN connections. For example, this enables the peer-to-peer connection of two Windows 2000 or Windows XP workstations.
6. In the ‘Network Connection Type’ box, select ‘Dial-up to private network’. Click ‘Next’. To continue with the configuration go to step 7 on page 46. Under Windows XP and Windows Server 2003: 1. Under Windows XP: Click ‘Start > Settings > Control Panel > Network Connections > New Connection Wizard’. In the ‘Network Connections’ window, under ‘Network Tasks’ on the left window side, double-click ‘Create a new connection’.
5. In the ‘Network Connection Type’ box, select ‘Connect to the network at my workplace’. Note: The screen might be slightly different under Windows Server 2003. Click ‘Next’. 6. In the ‘Network Connection’ box, select ‘Dial-up connection’ and click ‘Next’. To continue with the configuration go to step 7 on page 46.
Under Windows 2000, Windows XP, and Windows Server 2003: 7. If you have configured more than one port for outgoing calls, you must specify a port: Select a port, for example ‘ISDN channel - Eicon Diva Server BRI-2M’ to dedicate a line to this outgoing connection. The effect of the setting ‘All available ISDN lines multi-linked’ is that RAS will automatically establish a connection over all lines. Note: A larger number of active lines may increase telephone charges.
9. In the ‘Phone Number to Dial’ box, enter the phone number of the server. If the server is configured to use subaddresses, you must specify the appropriate subaddresses in the ‘Phone Number to Dial’ box, separated by the vertical stroke ‘|’, (the pipe symbol, or press [Alt] and the digits [0], [1], [2] and [4] on the numeric keypad). For example, if the phone number is 07152932640 SUB 41, you must enter 07152932640|41.
Designation Description Framing ^HDLC synchronous HDLC ^X.75 synchronous X.75 ^ASYNC additional information asynchronous ^SYNC additional information synchronous Services ^XP synchronous HDLC transparent (standard) ^V.120 asynchronous, default transfer rate is 64K, transfer rates given below can also be entered ^V.110 asynchronous, default transfer rate is 9600, transfer rates given below can also be entered ^GSM1 asynchronous without flow control, V.
Click ‘Next’. 10. In the ‘Connection Availability’ box, select if the connection should be made available to all users or only to yourself. Click ‘Next’. 11. If you are connected to a network and you selected to make the connection available to all users, the ‘Internet Connection Sharing’ box is displayed. 12. Specify if your Internet connection can be shared by all users or if it should be available only to yourself. Click ‘Next’. 13.
Under Windows 2000 and Windows XP: To observe the progress of an active connection, click ‘Start > Settings > Network and Dial-up connections’ and right-click the connection. Select ‘Status’ (see also RAS status on page 56). To specify the network protocol(s) for every set-up connection, click ‘Start > Settings > Network and Dial-up connections’ and right-click the connection. Select ‘Properties’. In the properties dialog box of your connection, click the ‘Networking’ tab.
RAS server setup Note: Windows XP Professional allows you to set up an incoming connection that can accept up to three incoming calls. To do so, start the ‘New Connection Wizard’ and select ‘Set up an advanced connection > Accept incoming connections’. Since Windows XP Professional does not allow to set up a RAS server for a large number of incoming connections, the following description only refers to the Windows 2000 Server and Windows Server 2003 operating system.
5. In the ‘Remote Access Server Setup’ box, select the option ‘Set up an advanced remote access server’. Click ‘Next’. 6. In the ‘Remote Client Protocols’ box, verify if all protocols required for remote clients are installed. Click ‘Next’. 7. If you are not connected to a network, the ‘No Network Connections Detected’ box is displayed. Check the option ‘No, I am setting up a stand-alone server with no access to a network’. Click ‘Next’. 8.
4. In the ‘Configuration’ dialog box, select ‘Remote access (dial-up or VPN)’. Click ‘Next’. 5. In the ‘Remote Access’ box, select whether the server should receive VPN and/or dial-up connections. Click ‘Next’. 6. In the ‘IP Address Assignment’ box, specify whether IP addresses will be assigned to remote clients automatically or from a specified range. Click ‘Next’. Note: If you select to assign the IP addresses from a specified range, enter the address ranges in the following dialog boxes. 7.
To configure access authorizations for the RAS server: 1. Under Windows 2000 and Windows XP: Click ‘Start > Programs > Administrative Tools > Computer Management’. Under Windows Server 2003: Click ‘Start > Administrative Tools > Computer Management’. 2. In the ‘Computer Management’ window, select ‘System Tools > Local Users and Groups > Users’. 3. In the details pane, right-click the user for whom you want to configure the access authorizations. Select ‘Properties’. 4.
• Control access through Remote Access Policy Depending on the Remote Access Policy, dial-in permission is granted or denied to the user. For further information on Remote Access Policies, see your Windows documentation. The following callback options can be configured: • No Callback The client establishes the connection to the server and maintains the connection. The user of the RAS client assumes all charges.
RAS status To monitor a currently active connection: 1. To monitor the status of a currently active outgoing connection, right-click the connection. Select ‘Status’. 2. The ‘RAS Status’ monitor is displayed: To monitor a connection each time it is active: 1. Under Windows 2000 and Windows XP Click ‘Start > Settings > Network and Dial-up Connections’. Select the desired connection. Under Windows Server 2003 Click ‘Start > Control Panel > Network Connections’ and select the desired connection. 2.
3. In the properties dialog box, click the ‘General’ tab: Check the option ‘Show icon in taskbar when connected’. Click ‘OK’. 4. Each time, when the connection is active, an icon is displayed in the Windows taskbar. To monitor the status of RAS server ports: 1. To monitor the status of a RAS server port, click ‘Start > Programs > Administrative Tools > Routing and Remote Access’. 2. In the ‘Routing and Remote Access’ window, click the ‘+’ next to your RAS server to expand the tree. 3.
4. Double-click the port for which you want to display the ‘Port Status’.
CHAPTER 6 Uninstalling If you want to uninstall all installed Diva Server adapters and related software, use Diva Server Uninstall as described below. If you do not want to uninstall all Diva Server adapters, use the Device Manager as described on page 60. Diva Server adapter uninstallation with Diva Server Uninstall: 1. Click ‘Start > Programs > Diva Server for Windows > Diva Server Uninstall’. 2. The welcome dialog box is displayed. Follow the instructions on the screen and click ‘Next’ to continue. 3.
4. In the displayed dialog box, select if you want to shut down or restart your computer now or later. Click ‘Finish’, to complete the process. Diva Server adapter uninstallation with Device Manager: 1. Under Windows 2000 and Windows XP: Click ‘Start > Settings > Control Panel’. Double-click the ‘Systems’ icon. Under Windows Server 2003: Click ‘Start > Control Panel > System’. 2. In the ‘System Properties’ box, click the ‘Hardware’ tab. Click ‘Device Manager’. 3.
CHAPTER 7 Maintenance Tools Diva Server for Windows offers the following tools for testing your connection and controller on your adapter, and diagnosing and solving problems that might occur with your Diva Server adapter or the connection: Diva Server Line Test see below Diva Server Diagnostics on page 62 Diva Server Line Test To use the Diva Server Line Test utility, you must have installed your Diva Server adapter, Diva Server for Windows and connected your ISDN or analog line to the adapter. 1.
If Diva Server Line Test does not return an error, but you cannot get your Diva Server adapter to work properly, there might be a problem in the configuration of the application you are using with your Diva Server adapter (such as Dial-Up Networking or faxing software). Diva Server Diagnostics The Diva Server Diagnostics tool can help with the analysis of problems if you encounter difficulties with the Eicon drivers or the connection.
CHAPTER 8 Management Tools Diva Server Management Diva Server Management is integrated into the Microsoft Management Console (MMC) via a snap-in. You may create your own set of management, for instance the Device Manager combined with the Diva Server Management. Diva Server Management is a tool that displays the current status of the connected lines, the active connections and the history of connections. Simply testing lines and connectivity is also part of Diva Server management.
CHAPTER 9 Features Diva Server adapters provide different features and capabilities with Diva Server for Windows. The interfaces supported by Diva Server adapters are as follows. However, not all features may be available on all the supported interfaces. IDI ISDN Direct Interface. Supports all features and capabilities of Eicon ISDN adapters. WAN Miniport Provides support for WAN protocols running over ISDN, channelized T1, or analog. Useful for connecting to Windows Remote Access Services (RAS).
Features of Diva Server ISDN adapters Features via interface: IDI WAN MiniPort COM Port CAPI 2.0 TAPI B-channel related: Transparent HDLC, 64/567) kbps • • •6) Transparent (Voice) • • • X.75 64/567) kbps • • • •6) T.70/T.90 (T-Online)9) • • • •6) V.110 (GSM)1)9) • • • • •6) V.120 64/56 kbps (CompuServe) • • • • •6) V.34+, V.90 analog modem1)7)9) • • • • •6) V.42, V.42bis1)7)9) • • • • •6) X.75/V.42bis • • Change of B-channel protocol during a call • • X.
Features via interface: IDI WAN MiniPort COM Port CAPI 2.
Features via interface: IDI WAN MiniPort COM Port CAPI 2.
On-board switching and conferencing Some switches do not offer supplementary services such as call transfer, overlap sending, three-party conference, or large conference. For these switches, the Diva Server adapters and software can provide these supplementary services by connecting or forwarding calls directly on the adapter (also known as 'tromboning’). Support for on-board switching and conferencing depends on the installed Diva Server adapter.
Switching and conferencing via Switching and conferencing Cross-board switching adapter: (within one board) Diva Server PRI PCIe Diva Server PRI/E1/T1-CTI PCIe •1) • • • Diva Server PRI/E1-30 PCIe Diva Server V-PRI/E1-30 PCIe 1) Conference functionality is limited to eight participants. Supplementary services The Diva Server for Windows software supports basic call services for all switch types that are available in the Diva Server Configuration Manager.
Supplementary services with switch type Euro-ISDN (ETSI) PRI Euro-ISDN (ETSI) BRI Q-Sig 5ESS Custom (AT&T), 5ESS NI (Lucent/Avaya), DMS 100 CLIP (calling line identification presentation) • • • • CLIR (calling line identification restriction) • • • • COLP (connected line identification presentation) • • • • COLR (connected line identification restriction) • • • • KEY (keypad protocol) • • •4) • AoC (advice of charge) • • • User-to-user signaling • • • TP (terminal porta
Supplementary services with switch type Euro-ISDN (ETSI) PRI Euro-ISDN (ETSI) BRI Q-Sig Generic functional procedures (basis for supplementary services in Q-Sig environment) • Common information • Redirected number translation from Q-Sig to Q.
Features of Diva Server Analog adapters Call control features • Dial tone detection • Dial pulse detection • Pulse dialing • Tone (DTMF/MF) dialing • Busy tone detection • Ring back tone detection • Special Information Tone (SIT) detection • Fax/modem detection • Hold/Retrieve (via Hook Flash) and keypad protocol • Analog caller identification (via FSK and DTMF signaling) • Collection of DTMF post-dial digits • DTMF parsing • Call transfer • Specify call direction • Configurable PBX parameters • Disconnect
• Full-duplex voice, ‘barge-in’ • Voice activity detection • Silence detection • Human talker detection • Fax signal detection • G.168 echo cancellation, up to 128 ms tail length • Recording automatic gain control (AGC) • Pitch control • Audio tap Voice over IP support • G.711 voice codec (64 kbps, µ-law, A-law) • G.726 voice codec (32 kbps) • GSM voice codec (13 kbps) • G.
• Fax polling/ Fax on demand • Reversal of fax direction • Fax password • Fax sub addressing • New fax header line • Page formats: ISO A4, B4, A3 • Standard, fine, super-fine and ultra-fine resolution • Color fax (JPEG-format) Data modem features • V.21, V.22, V.22bis, Bell 103, Bell 212A, V.32, V.32bis, V.34, V.42, V.42bis, V.90, MNP4, MNP5, • Modem with extension: V.18, V.21, Bell 103, V.23, EDT, Baudot 45, Baudot 47, Baudot 50 incl. DTMF, V.42, V.
CHAPTER 10 Customer Services Eicon Networks provides various possibilities to obtain technical support for your Eicon Networks product. We recommend that you contact your Eicon Networks supplier first. If your supplier is not able to solve your problem visit our help web with its detailed information about a variety of topics. In the unusual case that the information on the help web cannot help you fix the problem contact our Customer Support.
• Online training for ISDN, Diva Server API, and X.25 primarily 1st level technical support people, but much of the course is also suitable for a non-technical audience. Visit our Help Web at www.eicon.com/support/ema. Eicon Networks Customer Support If the information on the Help Web was not sufficient to help you solve the problem, contact our Customer Support. Customer Support may probably need: • A debug trace (see Diva Server Diagnostics Online Help DivaTrace.chm).
