Technical data

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Trace/Debug
The Dialogic
®
Diva
®
Trace Wizard allows for selecting various trace profiles and thus enables you to trace
everything or to suppress unnecessary information in certain scenarios. Detailed information on the various
trace profiles is given in the online help. To display the online help for a profile, click its name.
The Diva Trace Wizard also allows you to set the size of the trace ring buffer - a binary file where the trace
information is stored - and to start the trace process in the background.
After the trace process is started, you can leave the Diva Trace Wizard or close your HTML browser without
affecting the running trace process.
While the trace process is running (and after the trace process is stopped), you can decode, filter, and view the
content of the trace ring buffer file with the trace file browser (View trace file).
To stop a running trace process, enter the Diva Trace Wizard again; the Diva Trace Wizard will remember that
the trace process is still running, and stop it. After stopping the trace process, you can download the
compressed binary trace file.
Support/Troubleshooting
If you should experience any problems after the installation of the Dialogic
®
Diva
®
System Release software, for
example, no Dialogic
®
Diva
®
Media Boards can be detected, use the Dialogic
®
Diva
®
Support Wizard to capture
and download in compressed form the information that is required to process your support request. Select one
of the following options:
• Capture the necessary information about your system (kernel version, PCI-bus configuration, system
configuration files).
• Capture the necessary information about your system (kernel version, PCI-bus configuration, system
configuration files) and a binary image of the installed kernel and related modules. With this option, the
Dialogic Customer Support can reproduce your environment if this should be necessary to process your
support request. Select this option only if requested by the Dialogic Customer Support.
System messages
The system log viewer allows you to view the latest kernel messages. You can use this information to control the
load and operation of Dialogic
®
Diva
®
drivers and to check your system for unexpected errors, driver failures, or
exceptions ("Oops").