Specifications

Troubleshooting

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Diagnosing problems

Using the Line Check utility

The Line Check utility performs a quick check of your adapter, cabling, and ISDN

connection.

To use the Line Check utility

1. Open the Line Check utility:

• Under Windows 98/Me/2000/XP, click ‘Start > Programs > Diva > Line Check’.

• Under Windows NT, click ‘Start > Programs > Eicon ISDN Tools (Common) > Line

Check’.

2. In the ‘Diva Line Check’ window, click ‘Start’.

3. If the Line Check returns an error, check the following items:

• cabling;

• configuration (ISDN numbers, SPIDs, and switch type); and,

• hardware resources.

Note: Take note of the error code returned by the Line Check utility. This error code

can help your ISDN service provider diagnose the problem.

4. If the Line Check does not return an error, and you cannot get your adapter to work

properly, there is probably a problem in the configuration of the application you are

using with Diva Mobile (such as Dial-Up Networking or faxing software). Contact your

software vendor for further assistance.

Using DiTrace

DiTrace records and logs Diva Mobile events in a text file known as a ‘trace’. If you cannot

diagnose and solve your problem, follow this procedure to generate a trace. The generated

trace can help Customer Services diagnose and solve your problem.

To generate a trace

1. Restart your computer to make sure you record only the significant events.

2. Perform the task that causes the problem. (Do this only one time to avoid recording

repeated events.)

3. Run DiTrace.

• Under Windows 98/Me/2000/XP: Click ‘Start > Programs > Diva > Diagnosis

(DiTrace)’.

• Under Windows NT: Click ‘Start > Programs > Eicon ISDN Tools (Common) >

DITRACE All Events’.

The trace is displayed in your default text editor or further instructions appear in a

DOS box.

4. Save the trace file.