Specifications
Troubleshooting
◆
◆◆
◆
51
Cannot install Diva Client for Windows properly
If the software installation stops abruptly (after installing Eicon Diva Mobile V.90 Modem)
without any error messages, there is a hardware resource conflict. In other words,
resources that are being used by other hardware devices are assigned to Diva Mobile.
To resolve a hardware resource conflict
1. Open the ‘System Properties’ dialog box: click ‘Start > Settings > Control Panel’ and
then double-click ‘System’.
2. In the ‘System Properties’ dialog box do the following:
Under Windows 98/Me
Click the ‘Device Manager’ tab.
Under Windows 2000/XP
Click the ‘Hardware’ tab, and then click ‘Device Manager’.
3. If a ‘+’ sign appears on the left of ‘Multi-function adapters’, click it to expand the list.
4. Click ‘Eicon Diva Mobile ISDN-V.90 combo card’, then select ‘Properties’.
5. In the ‘Eicon Diva Mobile ISDN-V.90 combo card Properties’ dialog box, click the
‘Resources’ tab. The ‘Conflicting device list’ identifies the conflicting resource.
6. Select the conflicting ‘Resource type’, then click ‘Change Setting’. In the displayed
dialog box, change the value of the resource.
When the hardware resource conflict is resolved, the installation restarts automatically.
Hardware and software installs properly, but Diva Mobile
does not function properly after your computer restarts
There is a hardware resource conflict. Resources that are being used by other hardware
devices are assigned to Diva Mobile. Follow the steps above to resolve a hardware
resource conflict.