Specifications

Troubleshooting
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CHAPTER 11
Troubleshooting
If you are having problems with your Diva Mobile or with the corresponding software, the
following suggestions can help you diagnose and solve the problems.
Before you try to solve any problem, consult the readme.txt file included in the
\MOBILE\WIN_9X\IINSTALL\ENGLISH or the \MOBILE\WIN_NT\INSTALL\ENGLISH
folder on the Diva Mobile Software Suite CD-ROM. The readme file contains the most
up-to-date information which did not make it into the manuals.
Solutions to possible problems
This section describes various problems that can occur with your Diva Mobile, and the
corresponding solutions.
If your problem is not listed here, see Diagnosing problems
on page 54 for instructions on
how to use the included utilities to diagnose your problem.
Frequent disconnections or file transmission errors
Your notebook is not fast enough to handle incoming data. You must disable the UltraPort.
(UltraPort technology can double the throughput of Diva Mobile when the
computer-to-modem (DTE) speed is set to 115,200 bps in your communications program.)
To disable the UltraPort under Windows 98/Me
1. Open the ‘Modems Properties’ dialog box: click ‘Start > Settings > Control Panel’, and
then double-click ‘Modems’.
2. In the ‘Modems Properties’ dialog box, select ‘EICON Diva Mobile V.90 Modem’, then
click ‘Properties’.
3. In the ‘EICON Diva Mobile V.90 Modem Properties’ dialog box, click the ‘Connection’
tab.
4. Click ‘Advanced’ and in ‘Extra Settings’, type AT*TJ0.
5. Click ‘OK’.
UltraPort remains disabled until you:
• re-enable it by entering AT*TJ1
• reset the modem by entering AT&F
• remove and reinsert Diva Mobile.
Note that TAPI-applications do not require you to enter the AT commands directly in the
application.
Important: These problems and solutions apply to the Windows 98/Me/2000/XP
operating systems only.