Instruction manual
INTUITY Messaging Solutions Release 4
MAP/5P Maintenance
585-310-186
Issue 3
October 1997
Diagnostics
Page 2-53Conducting Diagnostics
2
■
time
: The round trip transmission time, in milliseconds (ms), of the packet.
Round trip delays greater than 10,000 ms may indicate a network
problem.
■
packet loss
: The percentage of packets that were not returned during the
test. The number of lost packets will vary from network to network.
Percentage of loss depends upon the number of users, the number of
machines, and the distance between machines.
— Consider the test successful if the Lucent I
NTUITY system reports a
packet loss percentage between 0 and 49%. Do, however, inform
the LAN or system administrator if the loss is above 10%. Slow
response time may be the result of such a loss.
— Consider the test a failure if the Lucent I
NTUITY system reports a
packet loss percentage between 50% and 99%. In this range,
Lucent I
NTUITY Message Manager performance will be extremely
slow or will completely fail.
— A 100% packet loss indicates that the Lucent I
NTUITY system has
not established communication to the test machine address. The
test will not report if packets are being sent to an incorrect or
non-existent machine. Verify that you used the correct IP address
for the PC. To further isolate the problem, repeat the test for a PC
not
experiencing problems with Lucent INTUITY Message Manager.
If this test succeeds, the problem is with the first test PC. If this test
fails, the problem is likely with the Lucent I
NTUITY system’s LAN card
or the network connection to the Lucent I
NTUITY system.
Viewing LAN Circuit Card Packet Statistics
The Packet Statistics screen displays data concerning traffic on the LAN card
used for Lucent I
NTUITY Message Manger. Use this screen to identify problems
occurring with the LAN card and the network.
Procedure
To view the packet statistics, do the following:
1. Starting at the Lucent I
NTUITY Main menu (Figure 2-1), select
>View Packet Statistics
> TCP/IP Diagnostics
> Diagnostics
> Customer/Services Administration