Instruction manual

INTUITY Messaging Solutions Release 4
MAP/5P Maintenance 585-310-186
Issue 3
October 1997
Diagnostics
Page 2-52Conducting Diagnostics
2
Testing the Connection Between the Lucent
I
NTUITY System and a Subscriber’s PC
Once it has been determined that the Lucent INTUITY system’s TCP/IP software is
functioning correctly (see ‘‘Testing the TCP/IP Software’’
above), it needs to be
determined that the Lucent I
NTUITY system can properly communicate with the
troubled subscriber’s PC.
Procedure
To test the LAN card and the network, do the following:
1. Starting at the Lucent I
NTUITY Main menu (Figure 2-1), select
The system displays the Send & Receive Test Packets From window
(Figure 2-43
).
2. Enter the Internet Protocol (IP) address for the PC to which you want to
have test packets sent and received.
3. Press (Save).
The system displays
working
and a flashing cursor at the upper right
corner of the screen. While the cursor flashes, the system is performing
the test.
The system displays the Sample Test Packets Results window
(Figure 2-44
) when the test is finished.
Results
The results for the LAN test are described below:
■ icmp_seq : The sequence identifier of the packet. The packets are
numbered from 0 to 9, in the order that they were sent, and are displayed
on the screen in the order that they were returned. If one or two packets
are returned out-of-sequence, the condition is acceptable to the Lucent
I
NTUITY system. However, if more than two packets are out-of-sequence
(for example, 0, 2, 5, 3, 1...), inform the LAN or system administrator.
Out-of-sequence packets may indicate network congestion or misrouting.
>Send & Receive Test Packets
> TCP/IP Diagnostics
>
Diagnostics
> Customer/Services Administration
F3