Instruction manual

INTUITY Messaging Solutions Release 4

MAP/5P Maintenance

585-310-186

Issue 3

October 1997

Diagnostics

Page 2-51Conducting Diagnostics

Figure 2-44. Sample Test Packets Results Window

Results

Examine the packet loss field in the PING Statistics displayed on the Test Packets

Results screen. The value for this field will be either 0% or 100%, as described

below.

■ If 0% packet loss is reported, the test is successful. This result indicates

that the problem is

not

with the Lucent INTUITY system’s TCP/IP software;

however, the problem may be with the LAN card or the network. To further

isolate the problem, test the connection between the Lucent I

NTUITY

system and the troubled subscriber’s PC. See “Testing the Connection

Between the Lucent Intuity System and a Subscriber’s PC” below for the

procedure.

■ If 100% packet loss is reported, the test failed. Check with the customer

LAN administrator to ensure that you used the correct IP address for the

system. This result may indicate a problem with the Lucent I

NTUITY

system’s UNIX TCP/IP software. Reboot the system, and repeat this test. If

the test still fails, contact your remote services center. See “Rebooting the

System” in Chapter 3, ‘‘Common System Procedures’’,” for the procedure.