Instruction manual

INTUITY Messaging Solutions Release 4
MAP/5P Maintenance 585-310-186
Issue 3
October 1997
Diagnostics
Page 2-49Conducting Diagnostics
2
Figure 2-42. Release Command Output Window
TCP/IP Diagnostics
Use the TCP/IP diagnostics screens when subscribers are experiencing
problems with Lucent I
NTUITY Message Manager. These screens can help
diagnose TCP/IP problems and can determine if the Lucent I
NTUITY system is
communicating properly with other machines.
You can use the TCP/IP diagnostics screens to do the following:
■ Test the Lucent INTUITY system’s TCP/IP software.
■ Test the connection between the Lucent INTUITY system and a subscriber’s
PC.
■ View the statistics for the LAN card.
For the two tests, test data (packets) are sent back and forth from the Lucent
I
NTUITY system to a networked machine. If no problems exist, the data is returned
exactly as it was sent.
Testing the TCP/IP Software
If subscribers are experiencing difficulties with Lucent INTUITY Message
Manager, first ensure that the problem is not with the Lucent I
NTUITY system’s
UNIX TCP/IP software. For this procedure, run the diagnostic on the Lucent
I
NTUITY system itself. This test does not involve the LAN card or the network.
Procedure
To test the TCP/IP software, do the following: