Instruction manual

INTUITY Messaging Solutions Release 4
MAP/5P Maintenance 585-310-186
Issue 3
October 1997
Diagnostics
Page 2-46Conducting Diagnostics
2
Reset Procedure
This diagnostic command resets and initializes the DCIU circuit card and its
associated software (DCIU software). Occasionally, the DCIU link “hangs.”
Resetting the switch integration hardware and software often remedies the
problem without a lot of down time.
To reset the switch integration card and its software, do the following:
1. Starting at the Lucent I
NTUITY Main menu (Figure 2-1), select
The system displays the Diagnose Switch Link window (Figure 2-38
).
2. Press (Chg-Keys).
3. Press (Diagnose).
The system displays the Test Type menu (Figure 2-39
).
4. Select
The reset takes approximately one minute. When it is finished the system
displays the following message:
Reset completed.
Switch Integration Link Busy-Out Procedure
Busying out the switch link disables all lines associated with the switch link,
including all I
NTUITY AUDIX Voice Messaging lines. Subscribers calling AUDIX
will hear a fast busy signal. Callers sent to AUDIX coverage will hear ring/no
answer
. It may be necessary to busy-out the switch link in order to troubleshoot
or replace the switch card or its cables. Do not busy-out the switch link unless
instructed to do so.
!
CAUTION:
In order to prevent alarms being generated by the switch, also busy out the
switch link at the switch any time you busy out the switch from the Lucent
I
NTUITY system. See the appropriate switch documents for the procedures.
> Switch Interface Diagnostics
>
Diagnostics
> Customer/Services Administration
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