Instruction manual

INTUITY Messaging Solutions Release 4

MAP/5P Maintenance

585-310-186

Issue 3

October 1997

Troubleshooting

Page 1-22Hard Disk Drive Access Troubleshooting

The System Is Up But Not Fully Operational or Is

Unpredictable

If the system is up but it is not fully operational or it is unpredictable see the

troubleshooting procedures in Table 1-21

Table 1-21. The System Is Up But Not Fully Operational or Is Unpredictable

Possible Cause Check/See Probable Fix

The input voltage is not

correct.

Check the voltage on the

line entering the power

supply.

1. Shut down the system.

2. Inform the customer of

the problem in their

wiring.

The power supply output

voltage is not correct.

Check the voltage on the

power supply output

cables.

1. Replace the power

supply.

The file system is partially

corrupted.

Check the system file

system.

1. If the system is mirrored,

boot off of the backup

hard disk drive.

2. If the system is not

mirrored, or if the

problem persists,

restore or reload the

system.

Continued on next page