Instruction manual

INTUITY Messaging Solutions Release 4
MAP/5P Maintenance 585-310-186
Issue 3
October 1997
Troubleshooting
Page 1-9Optional Features Not Working
1
Optional Features Not Working
System Memory Test Fails
Table 1-9. Optional Features Not Working
Possible Cause Check/See Probable Fix
The Lucent I
NTUITY version
does not support the
optional feature.
Check the Lucent INTUITY
version.
Refer the customer to their
sales representative
concerning a migration or
upgrade.
The optional feature is not
activated.
Check the activated
optional features by:
1. Starting at the Lucent
I
NTUITY Main menu.
2. Accessing
Customer/Services
Administration.
3. Accessing
Feature
Options
.
If the customer has
purchased the optional
feature, activate the optional
feature.
If the customer has not
purchased the optional
feature, refer them to their
sales representative.
Continued on next page
Table 1-10. System Memory Test Fails
Possible Cause Check/See Probable Fix
There is a SIMM missing
from the P5 120 MHz CPU
circuit card.
Check the number of
SIMMs on the P5 120 MHz
CPU.
Correct the SIMM
configuration. See
‘‘Memory and SIMM
Description’’, in Appendix
A, ‘‘System Configuration’’
for the correct configuration.
There is a a defective
SIMM on the P5 120 MHz
CPU circuit card.
Check the condition of the
SIMMs on the CPU.
Replace the defective
SIMM. See ‘‘Memory
Replacement’’, in Chapter
7, ‘‘Replacing Other
Components’’ for the
procedure.
Continued on next page