Instruction manual

INTUITY Messaging Solutions Release 4
MAP/5P Maintenance 585-310-186
Issue 3
October 1997
Troubleshooting
Page 1-6DCS AUDIX® Does Not Work
1
DCS AUDIX® Does Not Work
Incorrect entry in Services
to Call Numbers field or
Startup Services field.
See the Chapter 6, “Initial
Administration and Test for
Messaging” of the
Installation Manual.
To enter the correct
numbers in the
Services
to Call Numbers
field,
do the following:
1. Starting at the Lucent
I
NTUITY Main menu
window, select
2. Enter the correct
numbers.
The link to the switch is out
of service.
Check the link to the
switch.
Restore the link to service.
Subscribers have the
wrong host PBX assigned
Check the host PBX. Reassign the host PBX.
Table 1-5. DCS AUDIX Does Not Work
Possible Cause Check/See Probable Fix
The DCS is not functional. Check the DCS status. Escalate to tier 3.
The Lucent I
NTUITY system
is blank on the switch
screen.
See design personnel for
the correct translations.
Input correct translations
and save. If this does not
work escalate to tier 3.
Continued on next page
Table 1-4. The Voice Ports Are Answering in Standalone Mode — Continued
Possible Cause Check/See Probable Fix
Continued on next page
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