Instruction manual

INTUITY Messaging Solutions Release 4
MAP/5P Maintenance 585-310-186
Issue 3
October 1997
Troubleshooting
Page 1-2Modem Does Not Answer
1
Modem Does Not Answer
Table 1-1. Modem Does Not Answer
Possible Cause Check/See Probable Fix
There is no power to the
modem.
Check the power source. Apply power to the modem.
The modem is not
connected.
The modem should be
connected with a D25F
cord through a 25 to 9 pin
adapter to COM2.
Connect the modem
correctly.
The normal D4 conductor
cord is not plugged in to
the correct port.
Make sure that the normal
D4 cord is plugged into the
Dial portion of the modem.
This cord should not be
plugged into the Phone
portion.
Plug the normal D4 cord
into the Dial portion of the
modem.
There is no continuity. Check the Alarm
Management window by
doing the following:
1. Starting at the
Lucent™ I
NTUITY™
Main menu window,
select
Fill in the Alarm Screen.
1. Enter the product ID in
the
Product ID
field.
If the product ID is not
known, enter
2200000000
2. Enter a valid telephone
number in the
Alarm
Destination
field.
3. Press (Chg-Keys).
4. Press (Test_Alrm).
5. If the product ID was
not known in Step 1 call
INADS for the correct
number.
Continued on next page
> Customer/Serv. Admin
> Alarm Management
F8
F1