Instruction manual

INTUITY Messaging Solutions Release 4
MAP/5P Maintenance 585-310-186
Issue 3
October 1997
Diagnostics
Page 2-58Conducting Diagnostics
2
Tip/Ring Circuit Card Diagnostics
To determine which Tip/Ring circuit card is having a problem, look at the alarm
log. See Chapter 1, “Getting Started,” in
Lucent I NTUITY Alarms and Log
Messages
585-310-566 , for more information on the alarm log.
Procedure
To diagnose one or more Tip/Ring circuit cards, do the following:
1. Starting at the Lucent I
NTUITY Main menu (Figure 2-1), select
The system displays the Diagnose Equipment window (Figure 2-48
).
Figure 2-48. Diagnose Equipment Window
Each voice card has a number (0 through 2) which is determined by the
card’s address set by dip switches. A card’s number is shown on the first
line of its display.
2. Enter card in the Equipment to diagnose: field.
3. Enter the number of the card(s) you want to diagnose in the Equipment
Number: field.
!
CAUTION:
Do not diagnose all of the voice cards at once. This may leave no
channels available on the system to accept incoming calls.
> Diagnose
> Voice Board Diagnostics
>
Diagnostics
> Customer/Services Administration