INTUITY™ Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Comcode 108123951 Issue 3 October 1997
Copyright 1997, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Contents Page iii Contents Contents iii About This Book xi ■ Purpose xi ■ Intended Audiences xi ■ Release History xi ■ How to Use This Book xii ■ xii For Diagnostic Information xii For Common System Procedures xii For Hardware Information xii For Software Information xii Conventions Used in This Book xiii Terminology xiii Terminal Keys xvi Screen Displays xvi Other Typography xvii
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Contents Page iv ■ Optional Features Not Working 1-9 ■ System Memory Test Fails 1-9 ■ The Keyboard Is Not Operating 1-10 ■ Monitor Is Not Operating 1-10 ■ Tip/Ring Circuit Card Is Not Recognized by the Lucent INTUITY System 1-11 ■ The Printer Is Not Operating 1-12 ■ Hard Disk Drive Access Troubleshooting 1-13 ■ 2 The System Displays No Boot Device Available Message with Ident-Strings 1-13 The
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Contents Page v 3 Switch Integration Diagnostics 2-41 TCP/IP Diagnostics 2-49 Voice Port Diagnostics 2-55 Tip/Ring Circuit Card Diagnostics 2-58 Common System Procedures 3-1 ■ Overview 3-1 ■ Purpose 3-1 ■ Accessing the Product IDMain Menu 3-2 ■ About Cartridge Drives and Tapes 3-3 ■ ■ ■ When to Change Cartridge Tapes 3-4 Inserting the Cartridge Tape 3-5 Removing the Cartridge Tape 3-6
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Contents Page vi 4 5 Getting Inside the Computer ■ Overview 4-1 ■ Purpose 4-1 ■ Protecting against Damage from Electrostatic Discharge 4-2 ■ Removing Power from the MAP/5P 4-5 ■ Removing the Dress Cover 4-6 ■ Replacing the Dress Cover 4-8 ■ Restoring Power to the MAP/5P 4-8 Replacing or Installing Circuit Cards 5-1 ■ Overview 5-1 ■ Purpose 5-1 ■ General Procedures 5-2 ■ ■ 6 4-1
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Contents Page vii ■ ■ ■ ■ ■ 7 Identifying a Failed Hard Disk Drive 6-2 Identifying a Hard Disk Drive 0 Failure in a Single Disk System 6-2 Identifying a Hard Disk Drive Failure in a Mirrored System 6-2 Recovering from a Hard Disk Drive 0 Failure 6-6 Recovering from a Hard Disk Drive 0 Failure in a Single Disk System 6-6 Recovering from a Hard Disk Drive 0 Failure in a Mirrored System 6-8 Recovering
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Contents Page viii ■ ■ ■ ■ ■ 8 Fan Replacement 7-14 Circuit Card Cage Fan Replacement 7-14 CPU Fan Replacement 7-16 Memory Replacement 7-18 SIMM Removal 7-18 SIMM Installation 7-21 Motherboard Replacement 7-22 Motherboard Removal 7-22 Motherboard Installation 7-24 Power Supply Replacement 7-33 Power Supply Removal 7-33 Power Supply Installation 7-36 Riser Card Replacement 7-39 Riser Ca
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Contents Page ix 9 ■ Installing the Platform Software 8-25 ■ Installing the Switch Interface Software Packages 8-26 Installing the DCIU Switch Integration Set 8-26 Installing the Serial-Inband Switch Integration Set 8-28 Installing the Digital Station Interface Circuit Card Switch Integration Set 8-29 Installing Lucent™ INTUITY™ System Software 9-1 ■ Overview 9-1 ■ Purpose 9-1 ■ Installing Luce
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Contents Page x B Fixed Assignments A-6 Variable Assignments A-6 Resource Allocation A-8 Component Ordering Numbers B-1 ■ C How to Build a System Using This Book ■ D Component Ordering Numbers Checklist for Building a System Disaster Recovery Checklists ■ ■ B-1 C-1 C-1 D-1 Software Installation States D-1 Single Disk Systems D-1 Mirrored Systems D-2 Disaster Recovery Checklists Checklist for
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 About This Book Purpose Issue 3 October 1997 Page xi About This Book Purpose This book, Lucent ™ INTUITY™ Messaging Solutions Release 4 MAP/5P Maintenance, Issue 1, 585-310-186 contains information for troubleshooting and diagnosing problems associated with the MAP/5P hardware. Component replacement procedures and common system procedures are also included in the book.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 About This Book How to Use This Book Issue 3 October 1997 Page xii How to Use This Book This book is designed to help you maintain your Lucent INTUITY system. It should be used as a quick-reference to obtain specific information you may need on a particular topic. For Troubleshooting Information Basic troubleshooting information is available in Chapter 1, ‘‘Troubleshooting’’.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 About This Book Conventions Used in This Book Issue 3 October 1997 Page xiii Conventions Used in This Book This section describes the conventions used in this book. Terminology ■ The word “type” means to press the key or sequence of keys specified. For example, an instruction to type the letter “y” is shown as Type y to continue. ■ The word “enter” means to type a value and then press ENTER .
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 About This Book Conventions Used in This Book Figure 1. Example of a Lucent INTUITY Window Requesting Information Figure 2.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 About This Book Conventions Used in This Book Page xv Unixware Installation Keyboard Setup The UnixWare installation procedure supports the following international keyboards. You may select alternate keyboard types by using the left and right arrow keys and then press the ‘ENTER’ or ‘RETURN’ key. Keyboard Nationality: U.S.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 About This Book Conventions Used in This Book Issue 3 October 1997 Page xvi Terminal Keys ■ Keys that you press on your terminal or PC are represented as rounded boxes. For example, an instruction to press the enter key is shown as Press ■ ALT D . Function keys on your terminal, PC, or system screens, also known as soft keys, are represented as round boxes followed by the function or value of that key enclosed in parentheses.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 About This Book Conventions Used in This Book Issue 3 October 1997 Page xvii : > Customer/Services Administration > Alarm Management In this example, you would access the Lucent INTUITY Main menu and select the Customer/Service Administration menu. From the Customer/Service Administration menu, you would then select the Alarm Management screen. ■ Screens shown in this book are examples only.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 About This Book Trademarks and Service Marks Page xviii Safety and Security Alert Labels This book uses the following symbols to call your attention to potential problems that could cause personal injury, damage to equipment, loss of data, service interruptions, or breaches of toll fraud security: ! CAUTION: Indicates the presence of a hazard that if not avoided can or will cause minor personal injury or property
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 About This Book Trademarks and Service Marks Issue 3 October 1997 Page xix ■ INTUITY is a trademark of Lucent Technologies™. ■ Lotus Notes is a registered trademark of Lotus Development Corporation. ■ MEGAPORT is a trademark of Equinox Systems, Inc. ■ MEGAPLEX is a trademark of Equinox Systems, Inc. ■ Meridian is a trademark of Northern Telecom Limited. ■ MERLIN LEGEND is a registered trademark of Lucent Technologies™.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 About This Book Related Resources Page xx Related Resources This section describes additional documentation and training available for you to learn more about installation of the Lucent INTUITY product. Documentation NOTE: The Lucent INTUITY Messaging Solutions Release 4 Documentation Guide, 585-310-016, contains a detailed description of all books included in the Release 4 Lucent INTUITY documentation library.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 About This Book How to Comment on This Book Page xxi Training The following training class is recommended as a prerequisite to installing a Release 4 Lucent INTUITY system: ■ Course No.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 About This Book How to Comment on This Book Issue 3 October 1997 Page xxii
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 1 Troubleshooting Overview Troubleshooting Issue 3 October 1997 Page 1-1 1 Overview This chapter describes some basic troubleshooting procedures for the most common system problems. Purpose The purpose of this chapter is to provide the on-site technician or system administrator with repair procedures for the most common system procedures. All of the troubleshooting procedures can be accomplished with a craft login.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting Modem Does Not Answer Page 1-2 Modem Does Not Answer Table 1-1. Modem Does Not Answer Possible Cause Check/See Probable Fix There is no power to the modem. Check the power source. Apply power to the modem. The modem is not connected. The modem should be connected with a D25F cord through a 25 to 9 pin adapter to COM2. Connect the modem correctly.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting The Tape Backup Alarm Is Activated Daily at 3:00 A.M. Page 1-3 The Tape Backup Alarm Is Activated Daily at 3:00 A.M. Table 1-2. The Tape Backup Alarm Is Activated Daily at 3:00 A.M. Possible Cause Check/See Probable Fix The tape is not in the drive Check the position of the tape in the drive. Position the tape correctly. The tape is write protected. Check the read/write dial on the tape.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting The DCIU Link Is Not Functioning Page 1-4 The DCIU Link Is Not Functioning Table 1-3. The DCIU Link Is Not Functioning Possible Cause Check/See Probable Fix The DCIU Link is not assigned properly. Check the administrator’s log for translation error entries. Reassign the DCIU Link. Check the assignment parameters in the installation manual for both the switch and the Lucent INTUITY system.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting The Voice Ports Are Answering in Standalone Mode Page 1-5 The Voice Ports Are Answering in Standalone Mode Table 1-4. The Voice Ports Are Answering in Standalone Mode Possible Cause Check/See Probable Fix The ports are not assigned in the correct order. Check the connection order by dialing the ports directly and through the UCD. To reassign the ports, do the following: 1.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting DCS AUDIX® Does Not Work Table 1-4. Page 1-6 The Voice Ports Are Answering in Standalone Mode — Continued Possible Cause Check/See Probable Fix Incorrect entry in Services to Call Numbers field or Startup Services field. See the Chapter 6, “Initial Administration and Test for Messaging” of the Installation Manual.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting Cannot Assign Voice Ports Page 1-7 Cannot Assign Voice Ports Table 1-6. Cannot Assign Voice Ports Possible Cause Check/See Probable Fix Additional port activation has not been purchased by the customer. Verify number of ports purchased by the customer. Access Customer/Services Administration from the Lucent INTUITY Administration menu.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting System Will Not Boot Page 1-8 System Will Not Boot Table 1-8. System Will Not Boot Possible Cause Check/See Probable Fix There is a diskette in the “A” drive. Check the “A” drive. Remove the diskette. The external SCSI connector circuit card terminating module is not properly connected. Check the terminating module connection. Properly connect the terminating module.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting Optional Features Not Working Page 1-9 Optional Features Not Working Table 1-9. Optional Features Not Working Possible Cause Check/See Probable Fix The Lucent INTUITY version does not support the optional feature. Check the Lucent INTUITY version. Refer the customer to their sales representative concerning a migration or upgrade. The optional feature is not activated.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting The Keyboard Is Not Operating Page 1-10 The Keyboard Is Not Operating Table 1-11. The Keyboard Is Not Operating Possible Cause Check/See Probable Fix The keyboard is not plugged in. Check the keyboard connection. Shut down the system and plug in the keyboard. The keyboard is “frozen.” Check the keyboard connection. Reboot the system.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting Tip/Ring Circuit Card Is Not Recognized by the Lucent INTUITY System Page 1-11 Tip/Ring Circuit Card Is Not Recognized by the Lucent INTUITY System Table 1-13. Tip/Ring Circuit Card Is Not Recognized by the Lucent INTUITY System Possible Cause Check/See Probable Fix The Tip/Ring card has incorrect switch settings. Check the switch settings on the Tip/Ring cards.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting The Printer Is Not Operating Page 1-12 The Printer Is Not Operating Table 1-14. The Printer Is Not Operating Possible Cause Check/See Probable Fix The printer is not turned on. Check the power indicator light. Turn the printer on. The printer cable is not connected correctly. Check the printer connection. Reconnect the printer.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting Hard Disk Drive Access Troubleshooting Page 1-13 Hard Disk Drive Access Troubleshooting In the event of a SCSI Bus cable or hard disk drive failure the system will stall during the boot procedure. When the system stalls it will display one of several messages.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting Hard Disk Drive Access Troubleshooting Table 1-15. Page 1-14 The System Displays No Boot Device Available Message with Ident-Strings — Continued Possible Cause Check/See A pin on the Hard Disk Drive 0 SCSI Bus cable connector is bent or broken. Check the pins on Hard Disk Drive 0 by doing the following: 1. Remove the SCSI Bus cable. 2. Check the pins on the hard disk drive.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting Hard Disk Drive Access Troubleshooting Table 1-15. Page 1-15 The System Displays No Boot Device Available Message with Ident-Strings — Continued Possible Cause Check/See Hard Disk Drive 0 has been corrupted and the system can not access the boot image. Check the status of Hard Disk Drive 0. Probable Fix 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting Hard Disk Drive Access Troubleshooting Issue 3 October 1997 Page 1-16 The System Displays SCSI Target 0 LUN 0 Not Found Message with Several Additional Messages If the system displays the following series of messages see the troubleshooting procedures in Table 1-16.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting Hard Disk Drive Access Troubleshooting Table 1-16. Page 1-17 The System Displays SCSI Target 0 LUN 0 Not Found Message with Several Additional Messages Possible Cause Check/See Hard Disk Drive 0 has been corrupted and the system can not access the boot image. Check the status of Hard Disk Drive 0. Probable Fix 1.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting Hard Disk Drive Access Troubleshooting Page 1-18 The System Displays SCSI Target 0 LUN 0 Not Found Message and Stalls If the system displays the following message and stalls see the troubleshooting procedures in Table 1-17. SCSI target 0 LUN 0 not found At this point the system stalls.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting Hard Disk Drive Access Troubleshooting Page 1-19 No Ident-Strings Are Displayed During Boot Procedure If the system does not display ident-strings during the boot procedure see the troubleshooting procedures in Table 1-18. NOTE: Once the system has tried to access the SCSI devices it will try to access Hard Disk Drive 0.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting Hard Disk Drive Access Troubleshooting Page 1-20 The System Displays Failure to Load MIP, SIP, or vfs_mount Message If the system displays one of the following messages see the troubleshooting procedures in Table 1-19. NOTE: Once the system has tried to access the SCSI devices it will try to access Hard Disk Drive 0.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting Hard Disk Drive Access Troubleshooting Page 1-21 A Working System Displays WARNING Disk Drive HA0 TC0 LUX - Check Condition Message If the system displays the following message see the troubleshooting procedures in Table 1-20. WARNING: Disk Drive HA0 TC0 LUx - Check Condition where x is a small integer Table 1-20.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting Hard Disk Drive Access Troubleshooting Page 1-22 The System Is Up But Not Fully Operational or Is Unpredictable If the system is up but it is not fully operational or it is unpredictable see the troubleshooting procedures in Table 1-21. Table 1-21. The System Is Up But Not Fully Operational or Is Unpredictable Possible Cause Check/See Probable Fix The input voltage is not correct.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting Troubleshooting Defective Blocks on Hard Disk Drives Page 1-23 System with Remote Maintenance Circuit Card Displays SCSI Disk Failure Message after POST If, after completing the POST and memory test, the system stalls and displays messages indicating a remote maintenance circuit card and SCSI hard disk drive failure see the troubleshooting procedures in Table 1-22. Table 1-22.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 1 Troubleshooting Troubleshooting Defective Blocks on Hard Disk Drives Issue 3 October 1997 Page 1-24
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 2 Diagnostics Overview Issue 3 October 1997 Page 2-1 Diagnostics 2 Overview This chapter describes: ■ Conducting audits ■ Diagnosing AMIS Analog Networking ■ Diagnosing digital networking ■ Diagnosing Multi-port serial circuit cards ■ Diagnosing switch integration ■ Diagnosing TCP/IP ■ Diagnosing voice ports ■ Diagnosing Tip/Ring circuit cards Purpose The purpose of this chapter is to provide the on-site technician
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Audits Page 2-2 Conducting Audits You can conduct audits on: ■ Voice messaging databases ■ Networking databases Auditing Voice Messaging Databases During normal operation the Lucent INTUITY system databases work independently under the direction of a set of software managers.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Audits Table 2-1.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Audits Table 2-1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Audits Issue 3 October 1997 Page 2-5 Figure 2-1. Lucent INTUITY Main Menu 2. Select > AUDIX Administration The system displays the AUDIX Administration screen (Figure 2-2). Figure 2-2.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Audits Page 2-6 3. Enter the appropriate command from Table 2-2 after the enter command prompt. Table 2-2.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Audits Figure 2-3. Issue 3 October 1997 Page 2-7 Audit Screen 4. Press F3 (Enter). 5. The system displays the audit name and Result code R, which indicate that the audit is running. 6. Wait for the audit to finish or take one of the following steps: ■ Press F1 (Cancel) to abort the audit and exit the form. OR ■ Press F3 (Enter) to put the audit in the background mode and return to the command line.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Issue 3 October 1997 Diagnostics Conducting Audits ■ Page 2-8 Result — This field displays a 1-character code that indicates the last result of the named audit, and up to 20 characters of text of additional audit-result information. Table 2-3 lists the result codes and their meanings. Table 2-3. Auditing Result Codes Code Meaning blank Audit has not been executed. R Audit is running. P Last audit passed.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Audits Issue 3 October 1997 Page 2-9 Networking Database Audit The networking database audit consists of a series of internal checks which verify, for example, that files are not corrupted and that values within the files are within the proper ranges. The networking database audit is performed automatically nightly, before the nightly unattended backup.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Audits Figure 2-5. Issue 3 October 1997 Page 2-10 Confirm Audit Window 5. Press y. NOTE: The audit takes approximately 5 minutes. 6. Press F8 (Chg-Keys). 7. Press F4 (View_Res). If the audit is successful the system displays the following message: Networking Database Audit completed successfully. If the audit fails, the system displays the following message: Networking Database Audit failed.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Audits Issue 3 October 1997 Page 2-11 This audit is performed automatically at 12:10 am. You may want to perform this audit on demand when alarms (SOFTWARE VP-12) indicate that subscribers cannot be found, users report message-waiting light problems, or the system was shutdown improperly causing databases to become unsynchronized.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Audits ■ Issue 3 October 1997 Page 2-12 If a user exists in the Lucent INTUITY system switch integration database but does not exist in any of the registered applications, the system displays the following message: Station Manager Subscriber Database Audit found an extra subscriber user’s extension requesting Station Manager to delete it from database The user is automatically deleted from the Lucent INTUITY sy
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-13 Conducting Diagnostics You can diagnose: ■ AMIS Analog Networking ■ INTUITY AUDIX Digital Networking ■ Multi-port serial circuit cards ■ Switch integration ■ TCP/IP ■ Voice circuit cards ■ Voice ports AMIS Analog Networking Diagnostics AMIS analog networking diagnostics allow you to perform a trace of the system.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Issue 3 October 1997 Diagnostics Conducting Diagnostics Figure 2-6. Page 2-14 AMIS Trace Activation Screen 3. In the AMIS-TRACE Activated? field, enter y 4. In the Trace Level: field, enter one of the following choices ■ full - to trace errors, protocol, and touch tone information ■ normal - to trace errors and protocol ■ error - to trace errors 5. Press F3 (Enter).
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Page 2-15 2. Enter display amis-trace The system displays the AMIS Trace Log screen (Figure 2-7). Figure 2-7. AMIS Trace Log Screen 3. In the Start Date: field, enter the appropriate date. 4. In the Time: field, enter the appropriate time. 5. In the Search String: field, enter any key words. 6. Press F3 Issue 3 October 1997 (Enter). The system displays the AMIS Trace Log screen (Figure 2-8).
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Figure 2-8. Issue 3 October 1997 Page 2-16 AMIS Trace Log Screen INTUITY AUDIX Digital Networking Diagnostics INTUITY AUDIX Digital Networking diagnostics allow you to check all aspects of the networking feature including hardware connections, remote and local machine administration, and basic functions of INTUITY AUDIX Digital Networking.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-17 Requirements The following requirements are necessary to perform a remote connection test: ■ The remote machine name is needed ■ The channel can be DCP or RS-232 ■ The channel must be equipped Procedure To perform a remote connection test, do the following: 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Figure 2-10. Issue 3 October 1997 Page 2-18 Networking Diagnostics Menu 4. Select > Remote Connection Test The system displays the Remote Connection Test window (Figure 2-11). Figure 2-11. Remote Connection Test Window 5. Enter the name of the remote machine to be tested. If you do not know the remote machine name, press F2 (Choices) to access a menu of remote machines.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Issue 3 October 1997 Diagnostics Conducting Diagnostics Figure 2-12. Page 2-19 Test Results Screen for a Remote Connection Test 7. If the screen contains a message stating that the test completed successfully, continue with Step 8. If the screen contains a message stating that the test failed, press F6 (Cancel) to exit the screen and return to the Networking Diagnostics menu (Figure 2-10).
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-20 Channel Internal Loop-Around Test The channel internal loop-around test checks the operation of an individual channel on the ACCX board. Perform this test first to make sure the board is operating correctly. If the board does not operate properly, the other acceptance tests will fail. Requirements.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-21 The system displays the Channel Internal Loop-Around Test window (Figure 2-13). Figure 2-13. Channel Internal Loop-Around Test Window 5. Enter the channel number to be tested. The system displays the message working... in the upper right corner of the screen and begins the test on the ACCX board channel.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-22 Modem Loop-Around Test NOTE: This test does not function with all modems. Before conducting the test, contact the remote service center and verify that the test works for the modem. The modem loop-around test checks the connectivity between the ACCX board and the modem through a channel configured as RS-232.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Issue 3 October 1997 Diagnostics Conducting Diagnostics Figure 2-15. Page 2-23 Modem Loop-Around Test Window 5. Enter the channel number to be tested. The channel must be RS-232 and have a modem connected. The system displays the message working... in the upper right corner of the screen. The system begins the test on the channel with the modem connected.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Issue 3 October 1997 Diagnostics Conducting Diagnostics Page 2-24 Operation. The test operates in the following manner. ■ To perform the test, specify the channel number and data rate and start the channel in network loop-around mode. ■ Notify the SO to send information to the channel to be tested. ■ The SO sends a message which loops through the INTUITY AUDIX Digital Network and returns to the SO.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Issue 3 October 1997 Diagnostics Conducting Diagnostics Figure 2-16. Page 2-25 Start Network Loop-Around Test Window 5. Enter High or Low in the Speed: field. ■ High speed refers to channels configured as 64 Kbps DCP. ■ Low speed refers to channels configured as 56 Kbps DCP. 6. Enter the channel number to be tested. Make sure the channel number corresponds to the channel data rate entered in the previous step. 7.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Issue 3 October 1997 Diagnostics Conducting Diagnostics Page 2-26 10. Stop the test and remove the channel from the loop-around mode by completing the following Steps a through c: a. Select > Network Loop-Around Test > Stop Test The system displays the Stop Network Loop-Around Test window (Figure 2-18). Figure 2-18. Stop Network Loop-Around Test Window b.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-27 Networking Board Reset This section provides instructions for resetting the ACCX card. Requirements. The card may need to be reset after other networking diagnostic tests have been performed. In addition, the card may need to be reset as part of an alarm repair procedure. Procedure. To reset the networking card, do the following: 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Issue 3 October 1997 Diagnostics Conducting Diagnostics Figure 2-21. Page 2-28 Networking Board Reset Results Screen 6. Press F6 (Cancel) to exit the screen and return to the Networking Diagnostics menu (Figure 2-10). 7. Repeat Steps 2 through 6 for each ACCX card to be reset. Busyout and Release Networking Channels ! CAUTION: Do not perform this procedure unless instructed to do so.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics 3. Press Issue 3 October 1997 Page 2-29 F2 (Busyout). The system displays the Busyout Networking Channel window (Figure 2-22). Figure 2-22. Busyout Networking Channel Window 4. Enter the number of the channel to busyout. The system displays the message working... in the upper right corner of the screen.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Figure 2-23. Issue 3 October 1997 Page 2-30 Release Networking Channel Window 4. Enter the number of the channel to be released. The system displays the message working... in the upper right corner of the screen. When the process completes, the Status field on the Networking Diagnostics window (Figure 2-9) updates and shows idle for the channel entered. 5.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Figure 2-24. Issue 3 October 1997 Page 2-31 Network Snapshot Window Multi-Port Serial Card Diagnostics The multi-port serial card is equipped with diagnostic utilities that allow you to monitor lead status, view port parameter settings, and test board functionality. Accessing Multi-Port Serial Card Diagnostics To access the multi-port serial card diagnostics, do the following: 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Figure 2-25. Issue 3 October 1997 Page 2-32 Megaport and Megaplex Configuration and Diagnostics Screen ■ Use the right and left arrow keys on the keyboard to move between the menu bar options. ■ Use the up and down arrow keys to move between menu options. ■ Press ENTER ■ Press F1 ■ Press ESC to select a menu option. for help. to exit.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-33 To display the drive status, do the following: 1. Starting at the Megaport and Megaplex Configuration and Diagnostics screen (Figure 2-25), select > Driver Stats > Driver Status 2. Press ENTER . The system displays the Driver Status window (Figure 2-26). Figure 2-26. Driver Status Window Board Status To display the board status, do the following: 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Figure 2-27. Issue 3 October 1997 Page 2-34 Board Status Menu Displaying Port Stats Three options are available on the Port Stats menu: ■ Port Status ■ Termio ■ Register Dump These options allow the system to show certain port characteristics. Port Status The Port Status selection is a real-time representation of the RS-232 leads.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-35 To display the port status, do the following: 1. Starting at the Megaport and Megaplex Configuration and Diagnostics screen (Figure 2-25), select > Port Stats > Port Status 2. Press ENTER . The system displays the Prompt window (Figure 2-28). Figure 2-28. Prompt Window 3. Enter the name of the device to be verified.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Issue 3 October 1997 Diagnostics Conducting Diagnostics Page 2-36 Termio The Termio option displays the general terminal interface data associated with the serial card. It is similar to the “stty” command in that it prints all enabled termio flags. To display the termio, do the following: 1. Starting at the Megaport and Megaplex Configuration and Diagnostics screen (Figure 2-25), select > Port Stats > Termio 2. Press ENTER .
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Figure 2-30. Issue 3 October 1997 Page 2-37 Register Dump Window Conducting Diagnostics There are two options on the Diagnostics portion of the Megaport and Megaplex Configuration and Diagnostics screen (Figure 2-25): ■ Loopback ■ Send These tests are intended for the experienced user. The Loopback test is designed to diagnose the board’s primary components and their functionalities.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-38 To perform the serial port internal loopback test, do the following: 1. Starting at the Megaport and Megaplex Configuration and Diagnostics screen (Figure 2-25), select > Diagnostics > Loopback 2. Press ENTER . The system displays the Loopback menu (Figure 2-31). Figure 2-31. Loopback Menu 3. Select > Configure 4. Press ENTER .
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Page 2-39 5. Select > Board 6. Press ENTER . The system displays the Board menu (Figure 2-27). 7. Press ENTER 8. Press ESC to select the first group of ports. . The system displays the Loopback menu (Figure 2-31). 9. Select > Run 10. Press ENTER . The system displays the Run menu (Figure 2-33). Figure 2-33. Run Menu 11. Place the cursor on 8 Ports. 12. Press ENTER .
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-40 13. Place the cursor on Internal Loopback. 14. Press ENTER . The system displays the Internal Loopback window (Figure 2-35). Figure 2-35. Internal Loopback Window Serial Port Send Test The Send test simply writes a continuous stream of printable alphanumeric characters to the specified port.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics 3. Press Issue 3 October 1997 Page 2-41 ENTER . The system displays the Speed menu (Figure 2-36). Figure 2-36. Speed Menu 4. Select the appropriate speed. 5. Press ENTER . The system displays the Characters Transmitted window (Figure 2-37). Figure 2-37.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-42 The following switch integration diagnostic utilities are available: ■ View switch link status ■ Diagnose switch integration card ■ Reset switch integration hardware and software ■ Busy-out switch integration link ■ Release switch integration link View Switch Link Status View in the switch link status provides information on the switch link.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Page 2-43 Results Table 2-4 explains each field on the STATUS SWITCH-LINK portion of the Diagnose Switch Link screen. When troubleshooting, first make sure that the link is In service (State field) and Up (Link Level 2 field). If the link is Down, there is likely a physical connection problem (cabling) or a translation problem on the switch.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-44 It may be necessary to diagnose the switch link in order to troubleshoot problems on the Lucent INTUITY system. Do not diagnose the switch link unless instructed to do so. ! CAUTION: Diagnosing the switch integration card disables all lines associated with the switch link, including all INTUITY AUDIX Voice Messaging lines.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Page 2-45 4. Select > Board The diagnostic test takes about one minute. The word working appears in the upper right corner of the screen. Diagnostic Results If the diagnosis of the DCIU circuit card is successful, the system displays the following series of messages. EiconCard Self-Test Utility ectest 3.03 Rev. 08 Copyright (c) Eicon Technology Corporation 1995.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Issue 3 October 1997 Diagnostics Conducting Diagnostics Page 2-46 Reset Procedure This diagnostic command resets and initializes the DCIU circuit card and its associated software (DCIU software). Occasionally, the DCIU link “hangs.” Resetting the switch integration hardware and software often remedies the problem without a lot of down time. To reset the switch integration card and its software, do the following: 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-47 To busy-out the switch link, do the following: 1. Starting at the Lucent INTUITY Main menu (Figure 2-1), select > Customer/Services Administration > Diagnostics > Switch Interface Diagnostics The system displays the Diagnose Switch Link window (Figure 2-38). 2. Press F8 (Chg-Keys). 3. Press F2 (Busyout). The system displays the Confirm window (Figure 2-40).
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Figure 2-41. Issue 3 October 1997 Page 2-48 Busyout Command Output Window Switch Integration Link Release Procedure Releasing the switch link puts the link back in service so that it can accept and process data. To release the switch link, do the following: 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Figure 2-42. Issue 3 October 1997 Page 2-49 Release Command Output Window TCP/IP Diagnostics Use the TCP/IP diagnostics screens when subscribers are experiencing problems with Lucent INTUITY Message Manager. These screens can help diagnose TCP/IP problems and can determine if the Lucent INTUITY system is communicating properly with other machines.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-50 1. Starting at the Lucent INTUITY Main menu (Figure 2-1), select > Customer/Services Administration > Diagnostics > TCP/IP Diagnostics >Send & Receive Test Packets The system displays the Send & Receive Test Packets From window (Figure 2-43). Figure 2-43. Send and Receive Test Packets Window 2.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Figure 2-44. Issue 3 October 1997 Page 2-51 Sample Test Packets Results Window Results Examine the packet loss field in the PING Statistics displayed on the Test Packets Results screen. The value for this field will be either 0% or 100%, as described below. ■ If 0% packet loss is reported, the test is successful.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-52 Testing the Connection Between the Lucent INTUITY System and a Subscriber’s PC Once it has been determined that the Lucent INTUITY system’s TCP/IP software is functioning correctly (see ‘‘Testing the TCP/IP Software’’ above), it needs to be determined that the Lucent INTUITY system can properly communicate with the troubled subscriber’s PC.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-53 ■ time: The round trip transmission time, in milliseconds (ms), of the packet. Round trip delays greater than 10,000 ms may indicate a network problem. ■ packet loss: The percentage of packets that were not returned during the test. The number of lost packets will vary from network to network.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-54 The system displays the Packet Statistics window (Figure 2-45). Figure 2-45. Packet Statistics Window Interpreting the Packet Statistics Window Table 2-5 explains each field on the Packet Statistics window. Once the system is turned on, packets (data) are sent over the network as interactions occur.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-55 To see the statistics for the LAN card, examine the data for the line beginning with “sme00.” When the data on this screen indicates problems with the network, contact the customer LAN administrator. Table 2-5. Fields on Packet Statistics Screen Field Description Name The name of the interface. The LAN card is “sme00.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-56 1. Starting at the Lucent INTUITY Main menu (Figure 2-1), select > Customer/Services Administration > Diagnostics > Voice Port Loop Around Test The system displays the Voice Port Loop Around Test window (Figure 2-46). Figure 2-46. Voice Port Loop Around Test Window 2. Enter a channel number in the Dialing Channel: field.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Page 2-57 ■ ring detection ■ speed control ■ touch tone receive ■ touch tone transmit NOTE: The gain control, loop current/dial tone detection, manipulation of hook state, ring detection, speed control, touch tone receive, and touch tone transmit test types will be run during a voice port loop around test regardless of the entry in the Test Type: field. 5.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-58 Tip/Ring Circuit Card Diagnostics To determine which Tip/Ring circuit card is having a problem, look at the alarm log. See Chapter 1, “Getting Started,” in Lucent INTUITY Alarms and Log Messages 585-310-566, for more information on the alarm log. Procedure To diagnose one or more Tip/Ring circuit cards, do the following: 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-59 You can enter card numbers in several forms: ■ A single card number (for example: 1) ■ A range of card numbers (for example: 0-2) ■ A list of single card numbers (for example: 0,1,2) ■ A list of single cards and ranges (for example: 0-2) 4. Enter n in the Immediate Diagnosis? field so that the card will be diagnosed when it is free of calls.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Issue 3 October 1997 Diagnostics Conducting Diagnostics Page 2-60 The following messages are normal outputs of the diagnostic process and do not affect the operation of the card.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics ■ Issue 3 October 1997 Page 2-61 Channel number changed to state BROKEN OR Card number changed to state BROKEN The channel or card is not working. Replace the Tip/Ring circuit card. See “Tip/Ring Circuit Cards” in Chapter 5, ‘‘Replacing or Installing Circuit Cards’’.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-62 3. Enter the number of the card(s) or channel(s) you want to busyout in the Equipment Number: field. ! CAUTION: Do not busyout all of the voice cards at once. This may leave no channels available on the system to accept incoming calls. Card numbers range from 0 through 2, channel numbers range from 0 through 17. You can enter card and channel numbers in several forms.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-63 1. Starting at the Lucent INTUITY Main menu (Figure 2-1), select > Customer/Services Administration > Diagnostics > Voice Board Diagnostics > Release The system displays the Release of Voice Equipment window (Figure 2-50). Figure 2-50. Release of Voice Equipment Window The New State: field displays inserv (in service).
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 2 Diagnostics Conducting Diagnostics Issue 3 October 1997 Page 2-64 4. Enter y in the Change Immediately? field so that the card or channel will be released immediately. 5. Press F3 (Save).
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 3 Common System Procedures Overview Common System Procedures Issue 3 October 1997 Page 3-1 3 Overview This chapter describes: ■ Cartridge tape and diskette drive operating procedures ■ Backup and restore procedures ■ Voice system administration procedures Purpose The purpose of this chapter is to provide the procedures necessary to perform the most common procedures associated with the Lucent™ INTUITY™ system.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Issue 3 October 1997 Common System Procedures Accessing the Product IDMain Menu Page 3-2 Accessing the Product IDMain Menu The product ID is a 10-digit number used to identify each Lucent INTUITY system. You must have the product ID when contacting your remote maintenance service center. To access the product ID, do the following: 1. Start at the Lucent INTUITY Main menu (Figure 3-1). Figure 3-1. Lucent INTUITY Main Menu 2.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures About Cartridge Drives and Tapes Figure 3-2. Issue 3 October 1997 Page 3-3 Alarm Management Window 3. Record the product ID for use with the remote maintenance center. About Cartridge Drives and Tapes Cartridge tapes provide for the storage of information used by the Lucent INTUITY system. The MAP/5P reads information from and writes information to cartridge tapes through the tape drive.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures About Cartridge Drives and Tapes Page 3-4 1. 2. 3. 4. 5. Figure 3-3. Cartridge tape drive Diskette drive Circuit card cage fan Power button Reset button Front View of the MAP/5P When to Change Cartridge Tapes The manufacturers of the cartridge tapes recommend that you replace a tape after approximately 30 full-capacity write or read operations.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures About Cartridge Drives and Tapes Issue 3 October 1997 Page 3-5 Inserting the Cartridge Tape To insert a cartridge tape, do the following: 1. Locate the tape drive on the front of the MAP/5P (Figure 3-3). 2. Check the read/write dial to make sure that the tape is not write-protected. The small dial on the front of the tape should be in the horizontal position. 3.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures About Cartridge Drives and Tapes Issue 3 October 1997 Page 3-6 Removing the Cartridge Tape To remove a cartridge tape, do the following: ! CAUTION: You can only remove the tape when the drive is idle, that is, when the light is not blinking. 1. Press the button on the upper right corner of the drive to reveal part of the tape. 2. Pull out the tape.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Issue 3 October 1997 Common System Procedures About Diskette Drives and Diskettes Page 3-7 4. Press y The system displays a screen stating that the tape has been formatted. 5. Remove the tape from the tape drive. 6. Press ENTER . About Diskette Drives and Diskettes Diskette can provide for the storage of information used by the Lucent INTUITY system.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures About Diskette Drives and Diskettes Issue 3 October 1997 Page 3-8 Removing the Diskettes To remove a diskette, do the following: ! CAUTION: You can only remove the diskette when the drive is idle, that is, when the light is not on. 1. Press the button on the lower right corner of the diskette drive to reveal part of the diskette. 2. Pull out the diskette.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Backing Up (Unattended) Issue 3 October 1997 Page 3-9 Backing Up (Unattended) The unattended backup contains all of the information necessary to bring the system back to an operational state after a service affecting event. However, the unattended backup alone cannot completely restore the system to its previous state. The unattended backup can only bring the system back to an operational state.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Backing Up (Unattended) Page 3-10 ■ INTUITY AUDIX® Digital Networking connectivity and communication information ■ INTUITY AUDIX Voice Messaging message headers, mailing lists, subscriber profiles (including automated attendant administration), and message-waiting indicator status ■ Switch integration parameters ■ Serial port assignments ■ Hard disk configuration Table 3-1 list
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Backing Up (Unattended) Table 3-1. Page 3-11 Network Information Stored During an Unattended Backup — Continued Directory Description /netw/db/rmail Table that keeps track of outgoing voice mail messages that have not been accessed (binary and ascii) /netw/db/rmail.txt /netw/db/rmailctl Control record for the rmail table (binary and ascii) /netw/db/rmailctl.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Backing Up (Unattended) Table 3-2.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Backing Up (Unattended) Issue 3 October 1997 Page 3-13 Successful Backup Verification using the Log Administration Menu To verify a successful unattended backup from the Log Administration menu, do the following: 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Issue 3 October 1997 Common System Procedures Backing Up (Unattended) Figure 3-7. Page 3-14 Administrator’s Log Window 5. Verify that there is an entry with today’s date and the following text: Backup process has been completed successfully. If an entry with today’s date does not exist the unattended backup was not successful.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Backing Up (Unattended) Figure 3-8. Issue 3 October 1997 Page 3-15 AUDIX Administration Screen 2. Enter display administrator’s-log at the enter command: prompt. The system displays the AUDIX Administrator’s Log Display Selection screen (Figure 3-9).
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Backing Up (Unattended) Figure 3-9. Issue 3 October 1997 Page 3-16 AUDIX Administrator’s Log Display Selection Screen 3. Move the cursor to the Event ID: field. 4. Enter BKRST001 5. Press F3 (Save). The system displays the AUDIX Administrator’s Log screen (Figure 3-10).
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Backing Up (Attended) Figure 3-10. Issue 3 October 1997 Page 3-17 AUDIX Administrator’s Log Screen Backing Up (Attended) Unattended backups do not save everything, therefore you may want to copy other types of information for security and recovery purposes. The attended backup does not cause a degradation in service.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Backing Up (Attended) Issue 3 October 1997 Page 3-18 Announcements Announcements are the prompts and phrases that guide the user through INTUITY AUDIX Voice Messaging. This data type does not require a backup unless the system has customized announcements that have just been changed. If customized announcements are not being used, a backup of announcements already exists on the original factory tape.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Backing Up (Attended) Figure 3-11. Issue 3 October 1997 Page 3-19 Backup Window 2. Enter y in the fields to be backed up. NOTE: The fields displayed on the Backup window are based on the system’s configuration. Therefore, the window you see may look different than the one shown here. 3. Enter n in all of the other fields. 4. Press F3 (Save). The system displays the following message.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Backing Up (Attended) Issue 3 October 1997 Page 3-20 5. Make sure that there are enough cartridge tapes to accommodate the backup. The system displays the following message: Verify whole backup tape(s) will double the amount of backup time. Do you really want to verify tape(s)? (Strike y or n) 6.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Issue 3 October 1997 Common System Procedures Restoring Backups Page 3-21 When the backup is complete, the system displays the following message: backup process has been completed successfully press any key to continue 10. Press ENTER . Restoring Backups The information stored on cartridge tapes during the unattended and attended backup procedures is used to restore the system to an operational state.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Restoring Backups Issue 3 October 1997 Page 3-22 The system displays the header information for the tape. That information includes: ■ Tape label ■ Date ■ List of packages (with release and version) installed on the machine when the tape was made ■ Data types The following is an example of tape header information: PRODUCT_ID=2299999999 DATE=09/11/93 09:51 PKG=VM:0:R1.1 PKG=mtce:1.0:1.0-4 PKG=netw:0:1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Issue 3 October 1997 Common System Procedures Administering Voice Messaging 11. Press ENTER Page 3-23 when the restore is complete. The system displays the following message: restore process has been completed successfully press any key to continue If the restore fails, the system displays the following message: Restore Failed. Do the following: a. Rewind the tape by removing it from the tape drive and then reinserting it. b.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Administering Voice Messaging Issue 3 October 1997 Page 3-24 The system displays the following message: The Voice System is starting. The Voice System is initializing cards. Startup of the Voice System is complete. Hit acknowledge key to continue. 2. Press F1 (Acknowledge). The system displays the System Control menu (Figure 3-12). Figure 3-12. System Control Menu You have completed this procedure.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Administering Voice Messaging Issue 3 October 1997 Page 3-25 The system displays the Wait Time window (Figure 3-13). Figure 3-13. Wait Time Window 2. Enter a number between 60 and 600 to designate how long the system will wait for calls in progress to finish before stopping the voice system. 3. Press F3 (Save). The system displays the following message: The Voice System is now stopping.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Shutting Down and Rebooting the Lucent INTUITY System Issue 3 October 1997 Page 3-26 Shutting Down and Rebooting the Lucent INTUITY System You must shut down the Lucent INTUITY system before you perform a reboot. This section describes both procedures. Shutting Down the Lucent INTUITY System 1. Stop the voice system. See “Stopping the Voice System” above for the procedure. 2.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Issue 3 October 1997 Common System Procedures Shutting Down and Rebooting the Lucent INTUITY System Page 3-27 Rebooting the System Rebooting the system can be done in two ways: ■ A warm reboot (performed while the computer is on) ■ A cold reboot (turning the computer off, then back on again) Performing a Warm Reboot 1. Make sure that there is no diskette in the floppy drive. 2. Press Ctrl-Alt-Del .
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Verifying the Date and Time Page 3-28 Verifying the Date and Time This section details: ■ Checking the UNIX Date and Time window ■ Changing the UNIX Date and Time window Checking the UNIX Date and Time Window 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Verifying the Date and Time Issue 3 October 1997 Page 3-29 Changing the UNIX Date and Time Window The user can change any of the displayed fields. To change one field in the Date and Time window, the user must either change or acknowledge the information in each field. Changing the Date Field The date field contains the month, day, and year. Changing the Month 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Issue 3 October 1997 Common System Procedures Verifying the Date and Time Page 3-30 Changing the Day If the day of the month shown is not correct, enter the correct day as a number from 1 to 31 and continue with the next procedure, ‘‘Changing the Year’’. If the day of the month shown is correct, press ENTER for no change and continue with the next procedure, ‘‘Changing the Year’’.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Issue 3 October 1997 Common System Procedures Verifying the Date and Time Figure 3-16. 2. Use Page 3-31 UNIX Time Zone Choices Menu or to move the cursor and highlight the correct time zone. 3. Press ENTER to place the name of the correct time zone into the Timezone field. If the time zone shown is correct, press ENTER for no change and continue with the next procedure, ‘‘Changing the Is Daylight Savings Time Used Field’’.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 3 Common System Procedures Verifying the Date and Time Issue 3 October 1997 Page 3-32 2. Starting at the Lucent INTUITY Main menu (Figure 3-1), select > Customer/Services Administration > System Management > UNIX Management >UNIX Date and Time The system displays the UNIX Date and Time window (Figure 3-14). 3. Check each of the fields under UNIX Date and Time to ensure that the changes have been recorded.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 4 4 Getting Inside the Computer Overview Getting Inside the Computer Issue 3 October 1997 Page 4-1 4 Overview This chapter describes procedures for: ■ Proper electrostatic discharge protection ■ Power removal and restoration ■ Computer chassis access Purpose The purpose of this chapter is to provide the correct procedures for accessing the internal components of the MAP/5P.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 4 Getting Inside the Computer Protecting against Damage from Electrostatic Discharge Page 4-2 Protecting against Damage from Electrostatic Discharge ! CAUTION: Read this section before unpacking the MAP/5P. You must observe proper grounding techniques to prevent the discharge of static electricity from your body into ESD-sensitive components.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 4 Getting Inside the Computer Protecting against Damage from Electrostatic Discharge Figure 4-2. How to Hold a Small Circuit Card Figure 4-3.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 4 Getting Inside the Computer Protecting against Damage from Electrostatic Discharge Page 4-4 ■ Keep circuit cards away from plastics and other synthetic materials such as polyester clothing. ■ Do not hand circuit cards to another person unless that person is grounded at the same potential level. ■ Hold devices such as a hard disk, floppy drive, or streaming tape in the same manner as a large circuit card.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 4 Getting Inside the Computer Removing Power from the MAP/5P Issue 3 October 1997 Page 4-5 Removing Power from the MAP/5P The MAP/5P requires a dedicated circuit with a dedicated circuit breaker. The power cord connects to the rear of the MAP/5P at the point labeled AC power inlet receptacle (Figure 4-5). Before you begin any work in the MAP/5P complete the following procedure to remove power from the MAP/5P. 1. 2. 3. 4. 5. 6. 7. 8.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 4 Getting Inside the Computer Removing the Dress Cover Issue 3 October 1997 Page 4-6 1. Shut down the Lucent™ INTUITY™ system. See “Shutting Down the Lucent Intuity System” in Chapter 3, ‘‘Common System Procedures’’, for the procedure. 2. Turn off the monitor’s power switch. The green or amber lamp on the front bottom of the monitor should be off. 3. Turn off the power switch on the front of the MAP/5P.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 4 Getting Inside the Computer Removing the Dress Cover 1. Figure 4-6.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 4 Issue 3 October 1997 Getting Inside the Computer Replacing the Dress Cover Page 4-8 Replacing the Dress Cover To replace the dress cover, do the following: 1. Align the dress cover with the MAP/5P chassis. 2. Slide the dress cover back until it locks into place. 3. Close the dress cover lock on the back of the MAP/5P chassis. Restoring Power to the MAP/5P To restore power to the MAP/5P, do the following: 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 5 Replacing or Installing Circuit Cards Overview Replacing or Installing Circuit Cards Issue 3 October 1997 Page 5-1 5 Overview This chapter describes: ■ Configuring circuit cards in the MAP/5P ■ Types of circuit cards ■ General steps for circuit card installation ■ Specific procedures for installation of standard and optional MAP/5P circuit cards ■ Settings for resource options Purpose The purpose of this chapter is to
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards General Procedures Issue 3 October 1997 Page 5-2 General Procedures The general procedures include: ■ Removing a circuit card ■ Installing a circuit card Removing a Circuit Card ! CAUTION: Observe proper electrostatic discharge precautions when you handle computer components. Wear an antistatic wrist strap that touches your bare skin and connect the strap cable to an earth ground.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards General Procedures Issue 3 October 1997 Page 5-3 Extracting the Circuit Card To extract the circuit card, do the following: 1. Locate the circuit card to be replaced within the card cage. 2. Disconnect any attached cables. NOTE: Pay close attention to the connectivity of each cable to make it easier to connect them to the replacement circuit card. 3.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Issue 3 October 1997 Replacing or Installing Circuit Cards General Procedures Page 5-4 To install a circuit card, you must: ■ Insert the circuit card. ■ Re-assemble the MAP/5P. ■ Restore the Lucent INTUITY system to service. NOTE: If you are adding an additional circuit card to the Lucent INTUITY system, complete the procedures, “Removing the Lucent Intuity System from Service” and “Accessing the Circuit Card,” above.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Issue 3 October 1997 Replacing or Installing Circuit Cards General Procedures Page 5-5 Restoring the Lucent INTUITY System to Service To restore the Lucent INTUITY system to service, do the following: 1. Restore power to the MAP/5P. See “Restoring Power to the MAP/5P” in Chapter 4, ‘‘Getting Inside the Computer’’, for the procedure. 2. Verify the Lucent INTUITY system operation by placing a call to a user. 3.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Issue 3 October 1997 Replacing or Installing Circuit Cards Circuit Card Settings Figure 5-2. Page 5-6 View Installed Hardware Window c. Verify that the system has identified the new circuit card. Circuit Card Settings The following sections list the specific jumper and switch settings for optional circuit cards. ! CAUTION: Observe proper electrostatic discharge precautions when you handle computer components.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Page 5-7 Multi-Port Serial Circuit Card The multi-port serial circuit card for the MAP/5P (Figure 5-3) has eight serial ports. Each port is a 6-wire, RJ-11 modular jack. Modular adapters convert the modular jacks to RS-232 connectors. You need one adapter for each device to be connected.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Issue 3 October 1997 Page 5-8 ACCX (AYC22) Circuit Card The Lucent INTUITY system supports up to eight networking channels on the MAP/5P via digital and analog remote connections using DCP and RS-232 links respectively from the ACCX circuit card (Figure 5-4).
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Page 5-9 Switch (see ACCX switch setting figure) 72 pin D-Sub connector Figure 5-4. ACCX Networking Circuit Card The ACCX circuit card includes eight dip switches. These switches represent address signals SA4 through SA11 on the ISA Bus and are used to set the address of the circuit card (Figure 5-5).
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Base I/O address = 140 hex ACCX (AYC22) Card #1 Figure 5-5. Page 5-10 Base ACC Switch Settings for the MAP/5P ACCX Circuit Card See ‘‘General Procedures’’ above for the ACCX circuit card installation procedure.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Page 5-11 You can install only one DCIU circuit card in the MAP/5P. M/M gender changer connector LED (green) dciu KLC 080696 Figure 5-6. DCIU Circuit Card Setting the Resource Options The DCIU circuit card contains no jumpers or switches that you must set before you install the circuit card.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Issue 3 October 1997 Page 5-12 3. Install the DCIU circuit card. See “Installing a Circuit Card” for the procedure. 4. Reboot the Lucent INTUITY system. See ‘‘Rebooting the System’’ in Chapter 3, ‘‘Common System Procedures’’, for the procedure. Digital Station Interface Circuit Card The digital station interface circuit card (Figure 5-7) connects to Lucent switches.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Figure 5-7. Issue 3 October 1997 Page 5-13 Digital Station Interface Circuit Card Setting the Resource Options The digital station interface circuit card on set of jumpers which must be verified before you install the circuit card. There should be no jumpers placed on the jumper field.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Issue 3 October 1997 Page 5-14 ! CAUTION: Do NOT cable the LAN circuit card until after the system has ben powered up and TCP/IP administration has been completed. This will ensure that the customer’s LAN is not disrupted.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Issue 3 October 1997 Page 5-15 The Ethernet LAN circuit card is software configured. The default software configuration is as follows: ■ IRQ - 10 ■ I/O base address - 280 ■ RAM base address - D8000 See ‘‘General Procedures’’ above for the Ethernet LAN circuit card installation procedure.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Issue 3 October 1997 Replacing or Installing Circuit Cards Circuit Card Settings Page 5-16 SMC LAN Adapter Setup Program -- Version 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Issue 3 October 1997 Page 5-17 6. Enter the IP address. The system displays the following message: Configure host XXX with default Ethernet(TM)ifconfig options? Info message is long. (yes no ClassC BerkeleyC info; default: info) 7. Enter the ClassC. The system displays the system prompt.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Page 5-18 Rocker switches (see IVC6 switch setting figure) TDM bus terminator SIPs 8-pin modular jacks Audio input Audio output Figure 5-10. AYC10 Tip/Ring Circuit Card Each of the possible three Tip/Ring circuit cards in the MAP/5P has a unique address. The addresses are set on the circuit card switch bank (Figure 5-11).
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Page 5-19 Base I/O address = 100 Hex. Base I/O address = 200 Hex. Base I/O address = 300 Hex. IVC6 T/R 0 First card installed IVC6 T/R 1 Second card installed IVC6 T/R 2 Third card installed Base I/O address = 500 Hex. Base I/O address = 600 Hex. Base I/O address = 700 Hex.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Page 5-20 I/O address switch TDM bus B TDM bus terminator SIPs TDM bus A 8-pin modular jacks Audio input Audio output Figure 5-12. AYC30 Tip/Ring Circuit Card Each of the three AYC30 Tip/Ring circuit cards in the MAP/5P has a unique address. The addresses are set on the circuit card switch bank (Figure 5-13).
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Figure 5-13. Issue 3 October 1997 Page 5-21 AYC30 Tip/Ring Circuit Card Switch Settings SCSI Controller Circuit Card The SCSI controller circuit card provides the ability to interface with internal and external SCSI devices. The MAP/5P accommodates one SCSI controller circuit card (Figure 5-14).
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings 1. 2. 3. 4. Figure 5-14. 68-Pin 16-bit external SCSI connector 68-Pin SCSI cable connector 50-pin cable connector (not used) LED cable connector SCSI Controller Circuit Card There are no jumpers or switches on the SCSI controller circuit card.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Page 5-23 To install the SCSI controller circuit card, do the following: 1. See ‘‘General Procedures’’ above for the SCSI controller circuit card installation procedure. 2. Verify the SCSI Utility settings by completing the following Steps a through g: a. When prompted during the boot up, press CONTROL - A .
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Table 5-1.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Page 5-25 e. When you have completed setting the SCSI utility, press ESC . The system displays the following message: Do you want to save the SCSI Utility changes YES NO f. Place the cursor on YES g. Press ENTER .
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Page 5-26 Factory use only Platform reset connector BEC enable switch Fan status connector UPS connector cdr2rmb LJK 043097 Figure 5-16.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Replacing or Installing Circuit Cards Circuit Card Settings Page 5-27 RJ-11 tip-ring connector (line in) User-definable output UART DB9S connector Lock-down screws RMB reset switch LINE OUT UART RESET IN Remote Maintenance Board User-definable input (external UPS) AYC54 5 RMB AYC54 label Lucent fpr2rmb2 LJK 041597 Figure 5-17.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Page 5-28 User-definable output UART DB9S connector Lock-down screws RMB reset switch RESET IN RMB AYC55 label AYC55 OUT UART Remote Maintenance Board User-definable input (external UPS) Lucent fpr2rmb3 LJK 043097 Figure 5-18.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Issue 3 October 1997 Replacing or Installing Circuit Cards Circuit Card Settings Page 5-29 Installing the Remote Maintenance Circuit Card Software Package To install the remote maintenance circuit card software package, do the following: 1. Stop the voice system. See ‘‘Stopping the Voice System’’ in Chapter 3, ‘‘Common System Procedures’’, for the procedure. 2. Start at the Lucent INTUITY Main menu (Figure 5-20). Figure 5-20.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Issue 3 October 1997 Replacing or Installing Circuit Cards Circuit Card Settings Page 5-30 4. Select Tape drive. The system displays the following message: Insert a cartridge into Tape Drive 1. Type [go] when ready, or [q] to quit: (default:go) 5. Insert the tape labeled “RMB Software Set” into the tape drive. 6. Press ENTER . The system displays the following message: Installation in progress. Do not remote the cartridge tape.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Issue 3 October 1997 Page 5-31 Replacing a Defective Remote Maintenance Circuit Card See ‘‘General Procedures’’ for procedures on remote maintenance circuit card installation. 1. Complete the procedures listed in ‘‘Removing a Circuit Card’’ above for the defective circuit card. 2.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Issue 3 October 1997 Replacing or Installing Circuit Cards Circuit Card Settings Page 5-32 3. Remove the dress cover. See ‘‘Removing the Dress Cover’’ in Chapter 4, ‘‘Getting Inside the Computer’’, for power removal procedures. 4. Complete the procedures listed in ‘‘Inserting the Circuit Card’’ and ‘‘Re-assembling the MAP/5P’’ above.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Issue 3 October 1997 Replacing or Installing Circuit Cards Circuit Card Settings Page 5-33 Replacing a Remote Maintenance Circuit Card with a Modem See ‘‘Removing a Circuit Card’’ for procedures on remote maintenance circuit card removal. 1. Call the remote maintenance center and inform them that you are removing a remote maintenance circuit card and restoring the COM2 Port.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Figure 5-22. Issue 3 October 1997 Page 5-34 Software Remove Screen 3. Locate and record the numbers for the RMBset software package. 4. Press CONTROL D . The system displays the following message: Select package(s) you wish to process (or ‘all’ to process all packages). (default: all) [?, ??, q] 5. Enter the first number you recorded in Step 3.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Circuit Card Settings Issue 3 October 1997 Page 5-35 10. Remove the remote maintenance circuit card from the MAP/5P. See ‘‘Removing a Circuit Card’’ for the procedure. 11. Make sure the COM2 port is correctly connected to the motherboard. 12. Replace the dress cover. See ‘‘Replacing the Dress Cover’’ in Chapter 4, ‘‘Getting Inside the Computer’’, for power removal procedures. 13.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Installing a Remote Maintenance Circuit Card, Version 2 Page 5-36 Installing a Remote Maintenance Circuit Card, Version 2 The remote maintenance circuit card provides remote diagnostics of basic components (Figure 5-16). There is one remote maintenance circuit card installed on the system.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Replacing or Installing Circuit Cards Installing a Remote Maintenance Circuit Card, Version 2 Page 5-37 You can determine the type of remote maintenance circuit card installed on you system by viewing the faceplate. Figure 5-17 shows the faceplate of a remote maintenance circuit card with an internal modem (AYC54). NOTE: The AYC54 remote maintenance circuit card can be connected to an external modem.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Installing a Remote Maintenance Circuit Card, Version 2 Page 5-38 User-definable output UART DB9S connector Lock-down screws RMB reset switch RESET IN RMB AYC55 label AYC55 OUT UART Remote Maintenance Board User-definable input (external UPS) Lucent fpr2rmb3 LJK 043097 Figure 5-25.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Issue 3 October 1997 Replacing or Installing Circuit Cards Installing a Remote Maintenance Circuit Card, Version 2 Installing the Remote Maintenance Circuit Card Software Package To install the remote maintenance circuit card software package, do the following: 1. Stop the voice system. 2. Start at the Lucent™ INTUITY™ Main menu (Figure 5-27). Figure 5-27. Lucent INTUITY Main Menu 3.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Issue 3 October 1997 Replacing or Installing Circuit Cards Installing a Remote Maintenance Circuit Card, Version 2 Page 5-40 4. Select Tape drive. The system displays the following message: Insert a cartridge into Tape Drive 1. Type [go] when ready, or [q] to quit: (default:go) 5. Insert the tape labeled “RMB Software Set” into the tape drive. 6. Press ENTER . The system displays the following message: Installation in progress.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Installing a Remote Maintenance Circuit Card, Version 2 Issue 3 October 1997 Page 5-41 Replacing a Defective Remote Maintenance Circuit Card To replace a defective remote maintenance circuit card, you must: ■ Remove the defective remote maintenance circuit card ■ Install the new remote maintenance circuit card ■ Attach external cables to the remote maintenance circuit card Removing the Defe
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Installing a Remote Maintenance Circuit Card, Version 2 Page 5-42 Installing the New Remote Maintenance Circuit Card To install the new remote maintenance circuit card, you must: ■ Insert the circuit card ■ Attach cables to the circuit card ■ Restore the system ■ Verify the installation Inserting the Circuit Card To insert the new remote maintenance circuit card, do
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Installing a Remote Maintenance Circuit Card, Version 2 Page 5-43 Attaching Cables to the Circuit Card The type and number of cables depend upon the platform. See Figure 5-29 to distinguish among the cables that may be present in each of the platforms.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Installing a Remote Maintenance Circuit Card, Version 2 Page 5-44 The cable code (printed on the cable) is as follows: ■ ED5P 208-30 G 32 – fan status cable ■ ED5P 208-30 GR 31 – reset cable Figure 5-30 and Figure 5-31 show the cable connectors on the remote maintenance circuit card. Figure 5-30.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Installing a Remote Maintenance Circuit Card, Version 2 Page 5-45 MAP/5P Cable Connections. The remote maintenance circuit card connects to CN30 which is located on the motherboard. Figure 5-32 shows the location of CN30. Figure 5-33 shows the cable connection to CN30. 1. 2. 3. 4. 5. 6. 7. 8. 9.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Installing a Remote Maintenance Circuit Card, Version 2 1. 2. 3. 4. Figure 5-33. Issue 3 October 1997 Page 5-46 RMB reset cable connector (pins 1 and 2 of CN30) Reset switch connector (pins 19 and 20 of CN19) Turbo LED connector (pins 12 and 13 of CN19) Power LED connector (pins 3,4, and 5 of CN19) Motherboard Cable Connections Restoring the System To restore the system, do the following: 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Replacing or Installing Circuit Cards Installing a Remote Maintenance Circuit Card, Version 2 Issue 3 October 1997 Page 5-47 > Customer/Services Administration > System Verification > View Installed Hardware The system displays the View Installed Hardware window (Figure 5-2). Figure 5-34. View Installed Hardware Window 2. Verify that the system has identified the new circuit card.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 5 Issue 3 October 1997 Replacing or Installing Circuit Cards Installing a Remote Maintenance Circuit Card, Version 2 Page 5-48 ■ Verify the alarm destination ■ Configure all parameters as specified by the Services Organization Replacing a Modem with a Remote Maintenance Circuit Card To replace a modem with a remote maintenance circuit card, do the following: 1. Stop the voice system. 2. Install the RMBset software package.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 6 Replacing the Hard Disk Drive Overview Replacing the Hard Disk Drive Issue 3 October 1997 Page 6-1 6 Overview This chapter describes: ■ Identifying a failed hard disk drive ■ Software procedures for preparing the system for a new hard disk drive ■ Hardware procedures for replacing a hard disk drive ■ Software procedures for initializing a hard disk drive Purpose The purpose of this chapter is to ensure that hard disk dri
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Identifying a Failed Hard Disk Drive Issue 3 October 1997 Page 6-2 Identifying a Failed Hard Disk Drive Before a hard disk drive can be replaced you must identify which drive has failed. This section details how to identify a failed hard disk drive in Lucent™ INTUITY™ systems with two hard disk drives.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Identifying a Failed Hard Disk Drive Issue 3 October 1997 Page 6-3 To verify that a hard disk drive has failed, do the following: 1. Start at the Lucent INTUITY Main menu (Figure 6-1). : Figure 6-1. Lucent INTUITY Main Menu 2. Select > Customer/Services Administration > Log Administration > Maintenance Log The system displays the Maintenance Log Display Selection window (Figure 6-2).
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Issue 3 October 1997 Replacing the Hard Disk Drive Identifying a Failed Hard Disk Drive Figure 6-2. Page 6-4 Maintenance Log Display Selection Window 3. Enter MT in the Application field and FSY001 in the Event ID field. 4. Press F3 (Save). The system displays the appropriate Maintenance Log window (Figure 6-3).
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Issue 3 October 1997 Replacing the Hard Disk Drive Identifying a Failed Hard Disk Drive Figure 6-3. Page 6-5 Maintenance Log Window 5. Verify that there is an entry for a hard disk drive failure. The hard disk drive will be identified by the name and jumper id. The disk name is shown in the message text after the word name:. The jumper id is embedded in the string of numbers and letters that follow the word id:.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Recovering from a Hard Disk Drive 0 Failure Issue 3 October 1997 Page 6-6 Recovering from a Hard Disk Drive 0 Failure The following sections list the procedures for recovering from a Hard Disk Drive 0 failure in both single disk and mirrored systems.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Issue 3 October 1997 Replacing the Hard Disk Drive Recovering from a Hard Disk Drive 0 Failure Page 6-7 10. Install the Lucent INTUITY System Default Announcement set and/or Optional Language Package Announcement sets software. See ‘‘Installing the Lucent Intuity System Default Announcement Set and/or Optional Language Package Announcement Sets’’ in Chapter 9, ‘‘Installing Lucent™ Intuity™ System Software’’. 11.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Issue 3 October 1997 Replacing the Hard Disk Drive Recovering from a Hard Disk Drive 0 Failure Page 6-8 Recovering from a Hard Disk Drive 0 Failure in a Mirrored System Preparing the Lucent INTUITY System To prepare the Lucent INTUITY System, do the following: 1. Perform an attended backup. See ‘‘Backing Up (Attended)’’ in Chapter 3, ‘‘Common System Procedures’’, for the attended back-up procedure. 2.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Recovering from a Hard Disk Drive 0 Failure Figure 6-5. Issue 3 October 1997 Page 6-9 Information Window d. Press ENTER . The system displays the Alarm Management window (Figure 6-4). Reconfiguring Both Hard Disk Drives Because the Lucent INTUITY system must boot off of a hard disk drive with the jumpers configured to be SCSI ID 0, you must reconfigure both hard disk drives.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Recovering from a Hard Disk Drive 0 Failure Issue 3 October 1997 Page 6-10 6. Place the new hard disk drive in the position reserved for Hard Disk Drive 1. See ‘‘Inserting Hard Disk Drive 1’’ below for the procedure. NOTE: This drive is now Hard Disk Drive 1. 7. Reboot the Lucent INTUITY system. See ‘‘Rebooting the System’’ in Chapter 3, ‘‘Common System Procedures’’, for the procedure.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Issue 3 October 1997 Replacing the Hard Disk Drive Recovering from a Hard Disk Drive 0 Failure ■ Page 6-11 If the disk name and jumper id you entered match those of the failed disk drive, the system displays the following message: This operation will require approximately 10 minutes per gig to complete. Continue with Step 5 below.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Recovering from a Hard Disk Drive 0 Failure Page 6-12 will be lost if you continue. Do you wish to continue hit [y/n], and then hit Enter. Complete the following Steps a through c: a. Press y. The system displays the following message: Option to auto clean disk not supported in this version. You must run the shell command fdisk /dev/rdsk/c0t1d0s0 and delete any active partitions.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Issue 3 October 1997 Replacing the Hard Disk Drive Recovering from a Hard Disk Drive 0 Failure Page 6-13 5. Change the jumpers on the hard disk drive to the correct positions for Hard Disk Drive 0. See ‘‘Setting the Hard Disk Drive 0 Jumper Settings’’ below for the procedure. 6. Place this hard disk drive in Bay 5. See ‘‘Inserting Hard Disk Drive 0’’ below for the procedure. 7. Place this hard disk drive in Bay 6.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Issue 3 October 1997 Replacing the Hard Disk Drive Recovering from a Hard Disk Drive 1 Failure Page 6-14 Recovering from a Hard Disk Drive 1 Failure The following procedure explains how to replace Hard Disk Drive 1 on an existing Lucent INTUITY system. Preparing the Lucent INTUITY System To prepare the Lucent INTUITY System, do the following: 1. Perform an attended backup.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Issue 3 October 1997 Replacing the Hard Disk Drive Recovering from a Hard Disk Drive 1 Failure Page 6-15 Restoring the Lucent INTUITY System To restore the Lucent INTUITY system, do the following: 1. Restore power to the MAP/5P. See ‘‘Restoring Power to the MAP/5P’’ in Chapter 4, ‘‘Getting Inside the Computer’’, for the procedure. 2.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Installing a Lucent INTUITY System with Two New Hard Disk Drives Issue 3 October 1997 Page 6-16 Installing a Lucent INTUITY System with Two New Hard Disk Drives To install the Lucent INTUITY system with two new hard disk drives, do the following: 1. Install the hard disk drives. See ‘‘Hard Disk Drive 0 Installation’’ below and ‘‘Hard Disk Drive 1 Installation’’ below for the procedure. 2.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Replacing a Hard Disk Drive Page 6-17 Replacing a Hard Disk Drive The MAP/5P can contain two hard disk drives. The first hard disk drive, SCSI ID 0, is located in Bay 6 (Figure 6-7). The second hard disk drive, if provided, is located in Bay 5 (Figure 6-7). 1. 2. 3. 4. 5. Bay 6 - Hard Disk Drive 0 Bay 7 - Empty Power supply Motherboard Riser card Figure 6-7. 6.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Issue 3 October 1997 Replacing the Hard Disk Drive Replacing a Hard Disk Drive Page 6-18 Hard Disk Drive 0 Removal To remove Hard Disk Drive 0, you must: ■ Remove the Lucent INTUITY system from service. ■ Access the hard disk drive. ■ Extract the hard disk drive.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Replacing a Hard Disk Drive Page 6-19 Hard Disk Drive 0 Installation To install Hard Disk Drive 0, you must: ■ Set the jumper settings. ■ Insert the hard disk drive. Setting the Hard Disk Drive 0 Jumper Settings The Lucent INTUITY system supports the following two types of hard disk drives: ■ Seagate (Figure 6-8) ■ Capricorn drcvsg1 LJK 062397 Figure 6-8.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Replacing a Hard Disk Drive Page 6-20 SCSI ID 0 jpcvsg0 LJK 071697 Figure 6-9. Hard Disk Drive 0 Jumper Settings - Seagate Figure 6-10 shows the correct jumper settings for the Capricorn hard disk drive SCSI ID 0. 1 3 5 7 9 11 13 15 17 19 21 23 SCSI ID Figure 6-10.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Replacing a Hard Disk Drive Issue 3 October 1997 Page 6-21 Replacing Hard Disk Drive 1 ! CAUTION: Observe proper electrostatic discharge precautions when you handle computer components. Wear an antistatic wrist strap that touches your bare skin and connect the strap cable to an earth ground. See ‘‘Protecting against Damage from Electrostatic Discharge’’ in Chapter 4, ‘‘Getting Inside the Computer’’.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Issue 3 October 1997 Replacing the Hard Disk Drive Replacing a Hard Disk Drive 1. 2. Figure 6-11. Page 6-22 Press down on thumb tab Rotate frame out of chassis Removing the Peripheral Frame 4. Pull the peripheral frame toward you (Figure 6-11). The frame will rotate toward the front of the MAP/5P until the bracing lip has been cleared. At this point you can pull the frame out of the MAP/5P. 5.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Replacing a Hard Disk Drive Page 6-23 8. Place the hard disk drive assembly, with the printed circuit board facing up, on an ESD-protected surface. 9. Continue with the next procedure, ‘‘Hard Disk Drive 1 Installation’’. Hard Disk Drive 1 Installation To install Hard Disk Drive 1, you must: ■ Set the jumper settings. ■ Insert the hard disk drive.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Issue 3 October 1997 Replacing the Hard Disk Drive Replacing a Hard Disk Drive Page 6-24 Inserting Hard Disk Drive 1 To insert the hard disk drive, do the following: 1. Remove the new hard disk drive from its ESD-protective wrapping. NOTE: Keep the package and all ESD-protective wrapping to return the defective unit. Re-use of the original replacement unit packaging is necessary to meet the manufacturer’s warranty. 2.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Adding a Hard Disk Drive Issue 3 October 1997 Page 6-25 7. Rotate the peripheral frame into the MAP/5P chassis until it is locked in place. 8. Check the cable connections to both the diskette drive and Hard Disk Drive 1. Adding a Hard Disk Drive This section details the procedures for adding Hard Disk Drive 1 to a Lucent INTUITY system.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Adding a Hard Disk Drive Figure 6-15. Issue 3 October 1997 Page 6-26 Install Disk Window 6. Enter 1 7. Press F3 (Save). The system displays the following message: clean Install Disk Operation In Progress. This operation will require approximately 10 minutes per gig to complete. The disk install was successful Press Enter to continue.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Issue 3 October 1997 Replacing the Hard Disk Drive Cleaning a Hard Disk Drive Page 6-27 The system displays the Disk Management menu (Figure 6-16). Figure 6-16. Disk Management Menu 9. Reboot the Lucent INTUITY system. See ‘‘Rebooting the System’’ in Chapter 3, ‘‘Common System Procedures’’, for the procedure. 10. Contact the remote maintenance center and ask them to turn on mirroring.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Cleaning a Hard Disk Drive Page 6-28 Total disk size is 2048 cylinders (2048.0MB) Partition Status Type Start 1 Active UNIX System 0 End 2047 % Approx MB 100 2048.0 Length 2048 SELECT ONE OF THE FOLLOWING 0. 1. 2. 3. 4. 5.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Issue 3 October 1997 Replacing the Hard Disk Drive Cleaning a Hard Disk Drive Page 6-29 disksetup(1m) command. For a DOS partiton, run the DOS format command. Changes limited to the “Active” status field require no additional action. You have completed the procedure for cleaning a hard disk drive. Performing a Low-Level Format To low-level format a hard disk drive, do the following: 1. Reboot the system.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Cleaning a Hard Disk Drive Page 6-30 Select SCSI Disk and press . SCSI SCSI SCSI SCSI SCSI SCSI SCSI SCSI Figure 6-19. ID ID ID ID ID ID ID ID #0 #1 #2 #3 #4 #5 #6 #7 IBM DORS-32160 No Device No Device TANDBERG TDC4200 No Device No Device No Device No Device SCSI Disk Utilities Screen 5. Place the cursor on the SCSI Disk to be formatted.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Cleaning a Hard Disk Drive Page 6-31 Configure Disk Format Disk Figure 6-20. Configure/Format Disk Screen 7. Place the cursor on the Format Disk. Use the up arrows to move the cursor. 8. Press ENTER and down . The system will ask you to confirm that the disk is to be formatted. 9.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 6 Replacing the Hard Disk Drive Cleaning a Hard Disk Drive Issue 3 October 1997 Page 6-32
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 7 Replacing Other Components Overview Replacing Other Components Issue 3 October 1997 Page 7-1 7 Overview This chapter describes the procedures for replacing the: ■ Cartridge tape drive ■ CMOS battery ■ Diskette drive ■ Fans ■ Memory ■ Motherboard ■ Riser card ■ Power supply Purpose The purpose of this chapter is to ensure that the correct procedures are used to replace the internal components of the MAP/5P.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Cartridge Tape Drive Replacement Page 7-2 Cartridge Tape Drive Replacement ! CAUTION: Observe proper electrostatic discharge precautions when you handle computer components. Wear an antistatic wrist strap that touches your bare skin and connect the strap cable to an earth ground.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Cartridge Tape Drive Replacement 1. Figure 7-2. Jumpers Page 7-3 2. Terminating resistors Cartridge Tape Drive Cartridge Tape Drive Removal To remove a cartridge tape drive, you must: ■ Remove the Lucent™ INTUITY™ system from service. ■ Access the cartridge tape drive. ■ Extract the cartridge tape drive.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Cartridge Tape Drive Replacement Issue 3 October 1997 Page 7-4 3. Shut down the voice system. See ‘‘Shutting Down the Lucent Intuity System’’ in Chapter 3, ‘‘Common System Procedures’’, for the procedure. 4. Remove the incoming power. See ‘‘Removing Power from the MAP/5P’’ in Chapter 4, ‘‘Getting Inside the Computer’’, for this procedure.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Issue 3 October 1997 Replacing Other Components Cartridge Tape Drive Replacement Page 7-5 Cartridge Tape Drive Installation To install a cartridge tape drive, you must: ■ Verify the resource options. ■ Insert the cartridge tape drive. ■ Re-assemble the MAP/5P. ■ Restore the Lucent INTUITY system. Verifying the Resource Options To verify the resource options, do the following: 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components CMOS Battery Replacement Issue 3 October 1997 Page 7-6 protrude from the chassis too far or be recessed into the chassis too far. 4. Secure the drive in the peripheral bay using the four screws removed in Step 4 of the procedure, ‘‘Extracting the Cartridge Tape Drive’’, above. 5. Attach the power cable to the cartridge tape drive. 6. Attach the SCSI cable to the cartridge tape drive.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components CMOS Battery Replacement 1. 2. 3. 4. 5. CMOS battery Riser card connector Diskette cable connector Power supply connectors Switches Figure 7-4. Page 7-7 6. 7. 8. 9. 10. CPU fan SIMM4 socket (empty) SIMM3 socket (empty) SIMM2 socket SIMM1 socket Motherboard CMOS Battery Removal To remove the CMOS battery, you must: ■ Remove the Lucent INTUITY system from service.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components CMOS Battery Replacement Issue 3 October 1997 Page 7-8 Removing the Lucent INTUITY System from Service To remove the Lucent INTUITY system from service, do the following: 1. Verify that the replacement equipment is on site and appears to be in usable condition, with no obvious shipping damage. 2. Stop the voice system.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Diskette Drive Replacement Issue 3 October 1997 Page 7-9 Re-assembling the MAP/5P To re-assemble the MAP/5P, replace the dress cover. See “Replacing the Dress Cover” in Chapter 4, ‘‘Getting Inside the Computer’’, for this procedure. Restoring the Lucent INTUITY System To restore the Lucent INTUITY system, do the following: 1. Restore power to the MAP/5P.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Issue 3 October 1997 Replacing Other Components Diskette Drive Replacement Page 7-10 Removing the Lucent INTUITY System from Service To remove the Lucent INTUITY system from service, do the following: 1. Verify that the replacement equipment is on site and appears to be in usable condition, with no obvious shipping damage. 2. Stop the voice system.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Diskette Drive Replacement 1. 2. Figure 7-5. Issue 3 October 1997 Page 7-11 Press down on thumb tab Rotate frame out of chassis Removing the Peripheral Frame 4. Pull the peripheral frame toward you (Figure 7-5). The frame will rotate toward the front of the MAP/5P until the bracing lip has been cleared. At this point you can pull the frame out of the MAP/5P. 5.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Issue 3 October 1997 Replacing Other Components Diskette Drive Replacement Page 7-12 7. Remove the diskette drive from the peripheral frame. ! CAUTION: Handle the diskette drive with care. The spindle motor, stepping motor, and printed circuit board are located on the bottom of the diskette drive. Do not place any force or strain on these components and do not touch the surface of the diskette drive printed circuit board. 8.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Diskette Drive Replacement Figure 7-6. Issue 3 October 1997 Page 7-13 Installing the Peripheral Frame 7. Rotate the peripheral frame into the MAP/5P chassis until it is locked in place (Figure 7-6). 8. Check the cable connections to both the diskette drive and Hard Disk Drive 1 (if installed). Re-assembling the MAP/5P To re-assemble the MAP/5P, replace the dress cover.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Fan Replacement Issue 3 October 1997 Page 7-14 Fan Replacement ! CAUTION: Observe proper electrostatic discharge precautions when you handle computer components. Wear an antistatic wrist strap that touches your bare skin and connect the strap cable to an earth ground. See “Protecting against Damage from Electrostatic Discharge” in Chapter 4, ‘‘Getting Inside the Computer’’.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Fan Replacement Issue 3 October 1997 Page 7-15 Accessing the Circuit Card Cage Fan To access the circuit card cage fan, do the following: 1. Remove the dress cover. See “Removing the Dress Cover” in Chapter 4, ‘‘Getting Inside the Computer’’,” for this procedure. 2. Remove the protective aluminum screen which holds the circuit card cage fan in the chassis.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Fan Replacement Issue 3 October 1997 Page 7-16 Restoring the Lucent INTUITY System To restore the Lucent INTUITY system, do the following: 1. Restore power to the MAP/5P. See “Restoring Power to the MAP/5P” in Chapter 4, ‘‘Getting Inside the Computer’’,” for the procedure. 2. Verify that the replacement fan is operating by placing a small sheet of paper across the grill on the intake side of the fan.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Fan Replacement Issue 3 October 1997 Page 7-17 Accessing the CPU Fan To access the CPU fan, do the following: 1. Remove the dress cover. See “Removing the Dress Cover” in Chapter 4, ‘‘Getting Inside the Computer’’,” for this procedure. 2. Remove all of the circuit cards. See “Removing a Circuit Card” in Chapter 5, ‘‘Replacing or Installing Circuit Cards’’,” for this procedure.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Memory Replacement Issue 3 October 1997 Page 7-18 Restoring the Lucent INTUITY System To restore the Lucent INTUITY system, do the following: 1. Restore power to the MAP/5P. See “Restoring Power to the MAP/5P” in Chapter 4, ‘‘Getting Inside the Computer’’,” for the procedure. 2. Verify the Lucent INTUITY system operation by placing a call to a user.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Memory Replacement Issue 3 October 1997 Page 7-19 3. Shut down the voice system. See “Shutting Down the Lucent Intuity System” in Chapter 3, ‘‘Common System Procedures’’,” for the procedure. 4. Remove the incoming power. See “Removing Power from the MAP/5P” in Chapter 4, ‘‘Getting Inside the Computer’’,” for this procedure. Accessing the SIMMs To access the SIMMs, do the following: 1.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Memory Replacement Page 7-20 4. Replace the circuit cards in the bottom three slots. See “Installing a Circuit Card” in Chapter 5, ‘‘Replacing or Installing Circuit Cards’’.” 5. Replace the dress cover. See “Replacing the Dress Cover” in Chapter 4, ‘‘Getting Inside the Computer’’,” for this procedure. 6. Restore the incoming power.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Issue 3 October 1997 Replacing Other Components Memory Replacement Page 7-21 4. Repeat Steps 1 through 3 for the SIMM located in the SIMM1 socket. 5. Continue with the next procedure, “SIMM Installation.” SIMM Installation To install the SIMMs, you must: ■ Insert the SIMMs. ■ Re-assemble the MAP/5P. ■ Restore the Lucent INTUITY system. Inserting the SIMMs To insert the SIMMs, do the following: 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Motherboard Replacement Issue 3 October 1997 Page 7-22 Motherboard Replacement ! CAUTION: Observe proper electrostatic discharge precautions when you handle computer components. Wear an antistatic wrist strap that touches your bare skin and connect the strap cable to an earth ground. See “Protecting against Damage from Electrostatic Discharge” in Chapter 4, ‘‘Getting Inside the Computer’’.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Issue 3 October 1997 Replacing Other Components Motherboard Replacement 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Figure 7-8. Page 7-23 Power supply fan intake Keyboard connector Mouse connector COM1 COM2 Parallel port Video connector AC power supply outlet Dress cover lock AC voltage selector switch AC power inlet receptacle Rear View of the MAP/5P 2. Remove the dress cover.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Issue 3 October 1997 Replacing Other Components Motherboard Replacement Page 7-24 Extracting the Motherboard To extract the motherboard, do the following: 1. Disconnect the diskette cable from the motherboard (Figure 7-4). 2. Disconnect the power supply connections from the motherboard (Figure 7-4). 3. Push up on the motherboard retaining bracket. 4. Gently pull the motherboard forward until it has cleared the alignment pegs. 5.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Motherboard Replacement 1. 2. 3. 4. 5. 6. 7. 8. 9. JP5 - flash BIOS function JP6 - BIOS ROM type JP1 - BIOS type JP2 - LED function JP15 - standby power connector JP4 - second-level cache JP3 - second-level cache JP30 - external battery connector JP16 - software shutdown Figure 7-9. Motherboard Jumper Locations Page 7-25 10. 11. 12. 13. 14. 15. 16. 17.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Motherboard Replacement To verify the resource options, do the following: 1. Verify the jumper settings on the motherboard (Figure 7-10). Figure 7-10. Motherboard Jumper Settings 2. Verify the switch settings on the motherboard (Figure 7-11). Figure 7-11.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Issue 3 October 1997 Replacing Other Components Motherboard Replacement Page 7-27 Inserting the Motherboard To insert the motherboard, do the following: 1. Place the SIMMs from the defective motherboard on to the replacement motherboard. See ‘‘SIMM Installation’’ on page 7-21 for the procedure. 2. Place the motherboard in the MAP/5P. 3.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Issue 3 October 1997 Replacing Other Components Motherboard Replacement 1. 2. 3. 4. Figure 7-12. Page 7-28 RMB reset cable connector (pins 1 and 2 of CN30) Reset switch connector (pins 19 and 20 of CN19) Turbo LED connector (pins 12 and 13 of CN19) Power LED connector (pins 3,4, and 5 of CN19) Motherboard Cable Connections 10. Attach the turbo LED connector to CN19 (Figure 7-12). 11.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Motherboard Replacement Page 7-29 4. Attach any cables which were connected to the following ports in the back of the MAP/5P (Figure 7-8). ■ Video port ■ Keyboard port ■ COM1 ■ COM2 ■ Parallel port ■ I/O port Restoring the Lucent INTUITY System To restore the Lucent INTUITY system , do the following: 1. Restore power to the MAP/5P.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Motherboard Replacement Table 7-1.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Motherboard Replacement Table 7-1.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Motherboard Replacement Table 7-1. Page 7-32 CMOS Settings — Continued Option Setting VGA Palette Snoop [Disabled] Plug & Play OS [No] Reset Resources Assignment [No] Continued on next page c. When you have completed setting the CMOS, press ESC . The system displays the following message: Do you want to save the CMOS settings? YES NO d. Place the cursor on YES e.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Power Supply Replacement Page 7-33 Power Supply Replacement The 110/220-VAC power supply is located in the upper left corner of the MAP/5P as shown in Figure 7-14. 1. 2. 3. 4. 5. Bay 6 - Hard Disk Drive 0 Bay 7 - Empty Power supply Motherboard Riser card Figure 7-14. 6. Bay 1 - Cartridge tape drive 7. Bay 2 - Empty 8. Bay 3 - Empty 9. Bay 4 - Diskette drive 10.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Issue 3 October 1997 Replacing Other Components Power Supply Replacement Page 7-34 Removing the Lucent INTUITY System from Service To remove the Lucent INTUITY system from service, do the following: 1. Verify that the replacement equipment is on site and appears to be in usable condition, with no obvious shipping damage. 2. Stop the voice system.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Power Supply Replacement 1. 2. 3. 4. 5. Power-on switch cable Hard Disk Drive 0 connector Diskette drive connector Hard Disk Drive 1 connector Cartridge tape drive connector Figure 7-15. Page 7-35 6. 7. 8. 9. Motherboard connector Motherboard connector Riser card Power supply retaining screws MAP/5P Power Supply 6.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Power Supply Replacement 1. 2. Issue 3 October 1997 Page 7-36 Power supply switch retaining screw Power supply grounding wire and screw Figure 7-16. Power Supply Switch 8. Remove the screw which holds the grounding wire to the chassis (Figure 7-16). 9. Slide the power supply switch out of the retaining slot. 10.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Issue 3 October 1997 Replacing Other Components Power Supply Replacement Page 7-37 Inserting a Power Supply To insert the power supply, do the following: 1. Remove the spare power supply unit from the shipping carton. NOTE: Keep the package and all ESD-protective wrapping to return the defective unit. Re-use of the original replacement unit packaging is necessary to meet the manufacturer’s warranty. 2.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Power Supply Replacement Figure 7-17. Issue 3 October 1997 Page 7-38 Power Switch Cable 11. Slide the power switch into the slot provided (Figure 7-16). 12. Replace the screw you removed in Step 7 of “Power Supply Removal.” Re-assembling the MAP/5P To re-assemble the MAP/5P, replace the dress cover. See “Replacing the Dress Cover” in Chapter 4, ‘‘Getting Inside the Computer’’,” for this procedure.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Riser Card Replacement Issue 3 October 1997 Page 7-39 Restoring the Lucent INTUITY System To restore the Lucent INTUITY system, do the following: 1. Restore power to the MAP/5P. See “Restoring Power to the MAP/5P” in Chapter 4, ‘‘Getting Inside the Computer’’,” for the procedure. 2. Verify the Lucent INTUITY system operation by placing a call to a user.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Issue 3 October 1997 Replacing Other Components Riser Card Replacement Page 7-40 Accessing the Riser Card To access the riser card, do the following: 1. Remove the dress cover. See “Removing the Dress Cover” in Chapter 4, ‘‘Getting Inside the Computer’’,” for this procedure. 2. Remove all of the circuit cards. See “Removing a Circuit Card” in Chapter 5, ‘‘Replacing or Installing Circuit Cards’’,” for this procedure.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Riser Card Replacement Issue 3 October 1997 Page 7-41 Re-assembling the MAP/5P To re-assemble the MAP/5P, do the following: 1. Replace the circuit cards removed in Step 1 of “Extracting the Riser Card.” NOTE: Be sure to mount these cards in their correct riser card slot. See ‘‘Component Assignments’’ in Appendix A, ‘‘System Configuration’’, for circuit card placement. 2. Replace the Dress Cover.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 7 Replacing Other Components Riser Card Replacement Issue 3 October 1997 Page 7-42
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 8 Installing Base System Software Overview Installing Base System Software Issue 3 October 1997 Page 8-1 8 Overview This chapter describes: ■ Installation procedures for the Unixware software ■ Installation procedures for the AUDIX® software Purpose This purpose of this chapter is to provide the information necessary to reload the operating system to a computer which has experienced a disk failure.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare Issue 3 October 1997 Page 8-2 Installing UnixWare Installing the UnixWare operating system unmounts file systems. The maintenance module in the Lucent™ INTUITY™ software has been designed to detect unmounted file systems and attempt to recover them. If the MTCE module does not detect any unmounted file systems, all of the software will load.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Issue 3 October 1997 Installing Base System Software Installing UnixWare 1. 2. 3. 4. 5. Figure 8-1. Page 8-3 Cartridge tape drive Diskette drive Circuit card cage fan Power button Reset button Front View of the MAP/5P The system displays the UnixWare introduction screen as it begins to load the base system software.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare Issue 3 October 1997 Page 8-4 Loading the Host Bus Adapter To load the host bus adapter, do the following: 1. Insert the diskette labeled “Pentium HBA Floppy” into the floppy disk drive. 2. Press ENTER . The system displays the following message: The Host Bus Adapter driver(s) on the Host Bus Adapter diskette have been loaded and you can now remove the diskette.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare Unixware Installation Page 8-5 Introduction Welcome to the UnixWare installation process! If you have never installed UnixWare before, it is recommended that you press the ’F1’ (or ’?’) key now to learn more about the installation process and the hardware requirements of UnixWare.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Issue 3 October 1997 Installing Base System Software Installing UnixWare Page 8-6 WARNING: Files have been detected in the active partition(s) of your hard disk(s). In order to install the operating system, you must have an active UNIX partition occupying 100% of your hard disk. No other partitions may share the disk. You have the option of removing the existing partitions at this point and creating a new UNIX partition.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare Page 8-7 Unixware Installation Keyboard Setup The UnixWare installation procedure supports the following international keyboards. You may select alternate keyboard types by using the left and right arrow keys and then press the ‘ENTER’ or ‘RETURN’ key. Keyboard Nationality: U.S.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare Page 8-8 Unixware Installation Configure Date and Time On this screen, you will check the current date and time that is set on your computer and change them if necessary. You also select what timezone configuration you require. Either set a continent(s) which will lead you onto a further screen with locations or manual entry for a custom timezone.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare Page 8-9 UnixWare Installation Continent Location Choice Screen On this screen you choose the country/location you are in, having already selected the continent. To go back to the continent screen select ‘BACK ONE SCREEN’. Use the left and right arrow keys. Location: Apply Reset Press ‘TAB’ to move the cursor between fields.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare Unixware Installation Page 8-10 Primary Hard Disk Partitioning In order to install UnixWare, you must reserve a partition (a portion of your hard disk’s space) on your primary hard disk for the UNIX System.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare Page 8-11 . Unixware Installation Hard Disk Partitioning - Disk 1 Total disk size is 263 cylinders (2063.0MB) Partition 1. 2. 3. 4. Status Type Start End Length % Approx MB Overwrite system master boot code Delete a partition Exit (Update disk configuration and exit) Cancel (Exit without updating disk configuration) Enter Selection Figure 8-8.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare Page 8-12 Partition Type Percentage of disk - Apply Reset Press ‘TAB’ to move the cursor between fields. When finished, move the cursor to ‘APPLY’ and then press ‘ENTER’ to continue. Figure 8-9. Partition Configuration Screen 3. Use the left and right field selections. arrows on your keyboard to move through the 4.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare Page 8-13 . Total disk size is 263 cylinders (2063.0MB) Partition Status Type Start End Length % Approx MB 1 Active UNIX System 0 262 263 100 2063.0 1. 2. 3. 4. Overwrite system master code Delete a partition Exit (Update disk configuration and exit) Cancel (Exit without updating disk configuration) Figure 8-10.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare Issue 3 October 1997 Page 8-14 You may use a partition of your secondary hard disk. If you choose to use a partition of your secondary hard disk you will be shown a screen that will allow you to partition your secondary hard disk. WARNING: All files in any partition(s) you delete will be destroyed.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare Page 8-15 Unix System Installation Installation Type Selection You must choose a system type. The system type you choose will determine the default file system sizes you will specify on the next screen. Press the ‘F1’ or ‘?’ key to see more information about these different system types.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare Page 8-16 UNIX System Installation Set Slice Sizes You have selected the MAP/5P system. Now you must specify the sizes of the filesystem slices. The recommended sizes for a MAP/x system are provided as defaults on this screen. Press the ’F1’ or ’?’ key to see more information about these different system types.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare 4. Press ENTER Page 8-17 . The system displays the Hard Disk Surface Analysis screen (Figure 8-14). 5. Continue with the next procedure, “Performing a Hard Disk Drive Surface Analysis.” UNIX System Installation Hard Disk Surface Analysis Surface analysis is recommended but not required. choose to skip or perform surface analysis.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare Page 8-18 The system displays the UnixWare Installation screen (Figure 8-15). UnixWare Installation Exchange Diskette Remove the diskette from the drive and insert the diskette labeled “Boot Floppy 3 of 3”. Press ‘Enter’ to continue Figure 8-15. Hard Disk Surface Analysis Screen 2.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare UnixWare Installation Page 8-19 Remove Diskette 3 Remove boot floppy 3 of 3 from the drive now. Press ‘Enter’ to continue. Figure 8-16. Remove Diskette Screen 3. Remove the “Lucent INTUITY UNIX Boot Floppy 3 of 3” from the floppy disk drive. 4. Press ENTER . The system displays the Application Server Media Type screen (Figure 8-17). 5.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare UnixWare Installation Page 8-20 Application Server Media Type The Application Server software is available on diskette or tape or network server. You must select the source you will use to install the software. Your choices are: 1. 2. 3. 4.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing UnixWare UnixWare Installation Page 8-21 Insert Intuity Image Tape Please insert the INTUITY Image cartridge tape into the tape drive and press 'ENTER'. Your choices are: 1. The tape has been inserted in the tape drive. 2. Go back to previous menu. Figure 8-18. Insert Lucent INTUITY Tape Screen 3. Press ENTER .
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing the INTUNIX+e Software Issue 3 October 1997 Page 8-22 4. Remove the cartridge tape labeled “Lucent INTUITY UnixWare Image” from the tape drive. See “Removing the Cartridge Tape” in Chapter 3, ‘‘Common System Procedures’’,” for the procedure. 5. Continue with the next procedure, “Running installit.” Installing the INTUNIX+e Software To install the INTUNIX+e software, do the following: 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing the INTUNIX+e Software Issue 3 October 1997 Page 8-23 The following sets are available: 1. INTUNIX+e INTUITY UnixWare 1.1.2 Enhancement Set - Update E (i486) Select package(s) you wish to process (or ‘all’ to process all packages). (default: all) [?,??,q]: 7. Press ENTER . The system displays the following message: The following packages are available: 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Issue 3 October 1997 Installing Base System Software Running installit Page 8-24 Insert a cartridge into Tape Drive 1. Type [go] when ready, or [q] to quit: (default: go) 11. Enter q 12. Remove the Lucent INTUITY INTUNIX+e cartridge tape from the tape drive. See “Removing the Cartridge Tape” in Chapter 3, ‘‘Common System Procedures’’,” for the procedure. 13. If your system is using a LAN circuit card, configure the LAN circuit card.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Issue 3 October 1997 Installing Base System Software Installing the Platform Software Page 8-25 5. Continue with the next procedure, “Installing the Platform Software.” Installing the Platform Software To install the platform software, do the following: 1. Log in to the system as root. 2. Enter pkgadd -d ctape1 The system displays the following message: Insert a cartridge into Tape Drive 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing the Switch Interface Software Packages Issue 3 October 1997 Page 8-26 The system displays the following message: Insert a cartridge into Tape Drive 1. Type [go] when ready or [q] to quit: (default: go) 8. Enter q 9. Enter cd / 10. Enter shutdown -y -g0 -i6 The system displays the following message: Shutdown started. Date INIT: New run level: 6 The UNIX Operating kernel will be rebuilt now.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Issue 3 October 1997 Installing Base System Software Installing the Switch Interface Software Packages Page 8-27 Insert a cartridge into Tape Drive 1. Type [go] when ready or [q] to quit: (default: go) 4. Insert the Lucent INTUITY DCIU Switch Integration Set cartridge tape into the tape drive. See “Inserting the Cartridge Tape” in Chapter 3, ‘‘Common System Procedures’’,” for the procedure. 5. Press ENTER .
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Installing Base System Software Installing the Switch Interface Software Packages Issue 3 October 1997 Page 8-28 The UNIX Operating kernel will be rebuilt now. This will take some time. Please wait. The system responds with a series of memory check displays and copyright notices. These messages also note that the system is fine and coming up, the system is ready, and that the voice system is automatically being started.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Issue 3 October 1997 Installing Base System Software Installing the Switch Interface Software Packages Page 8-29 Serial-Inband Switch Integration Set (i486) Using as the package base directory. The following types of host switches are available.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 8 Issue 3 October 1997 Installing Base System Software Installing the Switch Interface Software Packages Page 8-30 Installation in progress. Do not remove the cartridge. The following sets are available: 1 VBPCset VB-PC Switch Integration Set (;486) Select package(s) you wish to process (or ‘all’ to process all packages). (default: all) [?,??,q] 6. Press ENTER .
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 9 Issue 3 October 1997 Installing Lucent™ INTUITY™ System Software Overview Installing Lucent™ INTUITY™ System Software 9 Page 9-1 9 Overview This chapter details installation procedures for the following packages: ■ INTUITY AUDIX® Voice Messaging System R4.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 9 Installing Lucent™ INTUITY™ System Software Installing Lucent INTUITY System Software Page 9-2 Installing Lucent INTUITY System Software Table 9-1 lists the steps required to install Lucent INTUITY system software. Table 9-1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 9 Installing Lucent™ INTUITY™ System Software Installing the INTUITY AUDIX Voice Messaging System Issue 3 October 1997 Page 9-3 Use the following procedure to load the INTUITY AUDIX Voice Messaging System software. 1. Stop the voice system. 2. Start at the Lucent INTUITY Main Menu (Figure 9-1). Figure 9-1. Lucent INTUITY Main Menu 3.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 9 Issue 3 October 1997 Installing Lucent™ INTUITY™ System Software Installing the INTUITY AUDIX Voice Messaging System Page 9-4 5. Select Tape drive. The system displays the following message: Insert a cartridge into Tape Drive 1. Type [go] when ready, or [q] to quit: (default:go) 6. Press ENTER . The system displays the following message: Installation in progress. Do not remove the cartridge.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 9 Installing Lucent™ INTUITY™ System Software Installing the Lucent INTUITY System Default Announcement Set and/or Optional Issue 3 October 1997 Page 9-5 Installing the Lucent INTUITY System Default Announcement Set and/or Optional Language Package Announcement Sets Use the following procedure to install both the system default announcement set and any optional language (announcement set) packages.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 9 Installing Lucent™ INTUITY™ System Software Installing the Lucent INTUITY System Default Announcement Set and/or Optional 4. Press ENTER Issue 3 October 1997 Page 9-6 . The system displays the following message: Installation in progress. Do not remove the cartridge. The following sets are available: 1 language x Language Name System Announcements (AUDIX) R3.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 10 Installing the Optional Feature Software Overview Installing the Optional Feature Software 10 Page 10-1 10 Overview This chapter provides installation procedures for the UNIX Multi-User software. Purpose This purpose of this chapter is to provide the information necessary to reload the UNIX Multi-User software to a computer which has experienced a disk failure.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 10 Installing the Optional Feature Software Installing UNIX Multi-User Software Page 10-2 Installing UNIX Multi-User Software UNIX Multi-User software is used in systems that require more than two active logins at one time. This software is contained on two floppy disks. 1. Stop the voice system. See “Stopping the Voice System” in Chapter 3, ‘‘Common System Procedures’’, for the procedure. 2.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 10 Installing the Optional Feature Software Installing UNIX Multi-User Software Page 10-3 4. Select Floppy drive. The system displays the following message: Insert a diskette into Floppy Drive 1. Type [go] when ready, or [q] to quit: (default:go) 5. Insert the diskette labeled “UNIX Multi-User Package Installation Diskette 1 of 1” into the floppy drive. 6. Press ENTER .
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 10 Installing the Optional Feature Software Installing UNIX Multi-User Software Page 10-4 8. Select yes for the User Upgrade. 9. Press ENTER with the cursor on Apply. The system displays the following message: READY TO PROCESS Set: Multi-user Set (multiusr) Package: User Upgrade (license) diskette 1 of 1 10. Remove the diskette labeled “UNIX Multi-User Package Installation Diskette 1 of 1” from the floppy drive.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 10 Installing the Optional Feature Software Installing INTUITY Lodging Software Packages Page 10-5 The system displays the View Installed Software window (Figure 10-4). Figure 10-4. View Installed Software Window b. Verify that the UNIX Multi-User software has been installed on the system.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 10 Installing the Optional Feature Software Installing INTUITY Lodging Software Packages Page 10-6 2. Starting at the Lucent INTUITY Main menu (Figure 10-1), select > Customer/Services Administration > System Management > UNIX Management >Software Install > Tape drive The system displays the following message: Insert a cartridge into Tape Drive 1. Type [go] when ready, or [q] to quit: (default:go) 3.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 10 Installing the Optional Feature Software Installing INTUITY Lodging Software Packages Page 10-7 2 - All Lodging software with stand-alone PMS interface 3 - Custom - Installs one or more packages selected by the installer Select type of installation: 1) 2) 3) Software with GuestWorks Server PMS interface Software with stand-alone PMS interface Custom installation Enter Selection 6.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 10 Installing the Optional Feature Software Installing INTUITY Lodging Software Packages Page 10-8 8. To perform a custom installation, complete the following Steps a through h: a. Enter 3 The system displays the following message: Confirm: You selected option 3. (y/n) b. Enter y The system displays the following message: Install vlodg? (default:n) c.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 10 Installing the Optional Feature Software Installing INTUITY Lodging Software Packages Page 10-9 Installing the Optional Lodging Language Package To install the optional Lodging Language package, do the following: 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 10 Installing the Optional Feature Software Installing the Enhanced List Administration Package Page 10-10 Installing the Enhanced List Administration Package To install the Enhanced List Administration (ELA) package, do the following: 1. Log in to the Lucent INTUITY system using craft or tsc. 2. Stop the voice system. See “Stopping the Voice System” in Chapter 3, ‘‘Common System Procedures’’, for the procedure. 3.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 10 Installing the Optional Feature Software Installing the Enhanced List Administration Package 7. Press ENTER Page 10-11 . The system installs the software and displays several status messages. When the software installation is complete, the system displays the following message: Installation of Enhanced List Application Package was successful. Insert a tape into the Tape Drive.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 10 Installing the Optional Feature Software Installing the Enhanced List Administration Package Page 10-12
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 11 Installing an RFU Overview 11 Installing an RFU Page 11-1 11 Overview This chapter describes the procedures for installing an Remote Field Update (RFU) on the customers site. Purpose The purpose of this chapter is to ensure that if the RFU needs to be loaded on site, it is done correctly.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 11 Installing an RFU Installing an RFU Page 11-2 Installing an RFU The Lucent™ INTUITY™ system uses two procedures for loading a RFU: 1. On-site installation 2. Remote download Remote downloads of an RFU are done by your remote maintenance center. If the remote maintenance center downloads an RFU, it will not be necessary to install the RFU on-site. RFUs contain updates to the basic system software.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 11 Installing an RFU Installing an RFU Page 11-3 3. Select > Customer/Services Administration > System Management > UNIX Management >Software Remove The system displays the Software Remove screen (Figure 11-2), which lists the software installed on the system. Figure 11-2. Software Remove Screen 4. Locate the existing RFUs.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 11 Installing an RFU Installing an RFU Page 11-4 NOTE: In Figure 11-2 that number is 1. If there is no RFU listed, enter q to quit and see ‘‘Installing a New RFU’’ to install the new RFU. 6. Press CONTROL D . The system displays the following message: Select package(s) you wish to process (or ‘all’ to process all packages). (default: all) [?,??,q] 7. Enter the number of the RFU package.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 11 Installing an RFU Installing an RFU Page 11-5 Figure 11-3. Software Install Menu 2. Insert the tape labeled “Lucent INTUITY RFU Software” into the tape drive. See “Inserting the Cartridge Tape” in Chapter 3, ‘‘Common System Procedures’’,” for the procedure. 3. Select Tape drive. The system displays the following message: Insert a cartridge into Tape Drive 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 11 Installing an RFU Installing an RFU Page 11-6 5. Press ENTER . The system displays the following message: Processing of is completed. Insert a cartridge into Tape Drive 1. Type [go] when ready or [q] to quit: (default: go) 6. Enter q 7. Remove the tape labeled “Lucent INTUITY RFU Software Update” from the tape drive.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 11 Installing an RFU Installing an RFU Figure 11-4. Sample View Installed Software Window (Detailed Version) Figure 11-5. Sample View Installed Software Window (Abbreviated Version) 2. Locate the RFU title.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 11 Installing an RFU Installing an RFU Page 11-8
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 A System Configuration Memory and SIMM Description A System Configuration Page A-1 A Memory and SIMM Description The MAP/5P supports 64-Mbytes of memory packaged on two 32-Mbyte single in-line memory modules (SIMM). These modules are placed in sockets located in the bottom right corner of the motherboard (Figure A-1).
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 A System Configuration Memory and SIMM Description 1. 2. 3. 4. 5. CMOS battery Riser card connector Diskette cable connector Power supply connectors Switches Figure A-1. Page A-2 6. 7. 8. 9. 10. CPU SIMM4 socket (empty) SIMM3 socket (empty) SIMM2 socket SIMM1 socket Motherboard The motherboard must be equipped with SIMMs in matched pairs.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 A System Configuration Component Assignments Page A-3 Component Assignments Circuit cards are placed in the MAP/5P in locations called slots. Slots are numbered PCI 1 through PCI 3 and ISA 2 through ISA 6 from the top of the MAP/5P to the bottom of the circuit card cage. Slots are accessible from the back of the MAP/5P (Figure A-2). 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Figure A-2.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 A System Configuration Component Assignments Page A-4 Operating hardware is placed in the MAP/5P in locations called bays. Bays are numbered 1 through 7. Bays 1 through 5 are accessible from the front of the MAP/5P (Figure A-3). 1. 2. 3. Figure A-3. INT drive indicator Speed indicator Power indicator Front View of the MAP/5P Bays 6 and 7 are accessible only after the dress cover has been removed (Figure A-4).
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 A System Configuration Component Assignments 1. 2. 3. 4. 5. Bay 6 - Hard Disk Drive 0 Bay 7 - Empty Power supply Motherboard Riser card Figure A-4. Page A-5 6. Bay 1 - Cartridge tape drive 7. Bay 2 - Empty 8. Bay 3 - Empty 9. Bay 4 - Diskette drive 10.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 A System Configuration Component Assignments Page A-6 Fixed Assignments The following bay assignments are fixed in the MAP/5P: ■ Bay 1 — Cartridge Tape drive ■ Bay 2 — Empty ■ Bay 3 — Empty ■ Bay 4 — Diskette drive ■ Bay 5 — Hard Disk Drive 1 (if provided) ■ Bay 6 — Hard Disk Drive 0 ■ Bay 7 — Empty The following slot assignment is fixed in the MAP/5P: ■ PCI Slot 1 — SCSI controller circuit card ■
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 A System Configuration Component Assignments ■ Page A-7 If any ISA slots are unoccupied, they should be between the set of Tip/Ring and ACCX circuit cards and the set of LAN, switch interface, and multi-port serial circuit cards. The following tables outline the variable slot locations for optional circuit cards when all of the available slots are to be filled.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 A System Configuration Component Assignments Page A-8 Resource Allocation Table A-3 lists the resource assignments for all devices in the MAP/5P. It includes the circuit cards as well as devices which are included. Table A-3.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 A System Configuration Component Assignments Table A-3.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 A System Configuration Component Assignments Page A-10
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 B Component Ordering Numbers Component Ordering Numbers B Page B-1 Component Ordering Numbers B Component Ordering Numbers Table B-1.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 B Component Ordering Numbers Component Ordering Numbers Table B-1.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 B Component Ordering Numbers Component Ordering Numbers Table B-1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 B Component Ordering Numbers Component Ordering Numbers Page B-4
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 C How to Build a System Using This Book Checklist for Building a System How to Build a System Using This Book C Page C-1 C Checklist for Building a System The following checklist (Table C-1) assumes that you are starting with a MAP/5P shell which has only the power supply, motherboard and the riser card.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 C How to Build a System Using This Book Checklist for Building a System Table C-1. Page C-2 Checklist for Building a System Task Description Comments 1 Acquire all of the components necessary to build your system. Appendix B, ‘‘Component Ordering Numbers’’ 2 Determine the slot and bay locations for the equipment. Appendix A, ‘‘System Configuration’’ 3 Install the hard disk drive(s).
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 D Disaster Recovery Checklists Software Installation States D Page D-1 Disaster Recovery Checklists D Software Installation States This section identifies either the procedure or the location of the checklist to use to recover from a disaster. Single Disk Systems Table D-1 identifies either the procedure or the location of the checklist to follow for single-disk systems. Table D-1.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 D Disaster Recovery Checklists Disaster Recovery Checklists Page D-2 Mirrored Systems Table D-2 identifies either the procedure or the location of the checklist to follow for mirrored systems. Table D-2.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 D Disaster Recovery Checklists Disaster Recovery Checklists Page D-3 Checklist for Field Reloading Single Disk Systems Table D-3. ✓ Checklist for Field Reloading Single Disk Systems Task Source Locate the most recent full attended backup tape. You will also need to use the nightly backup tape which should be located in the cartridge tape drive. ! WARNING: The attended backup tape contains subscriber data.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 D Disaster Recovery Checklists Disaster Recovery Checklists Table D-3. ✓ Page D-4 Checklist for Field Reloading Single Disk Systems — Continued Task Source Install UnixWare. “Installing UnixWare” in Chapter 8, ‘‘Installing Base System Software’’ Install the INTUNIX+e update package. “Installing the INTUNIX+e Software” in Chapter 8, ‘‘Installing Base System Software’’ Install the INTUITY™ AUDIX ® software.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 D Disaster Recovery Checklists Disaster Recovery Checklists Table D-3. ✓ Page D-5 Checklist for Field Reloading Single Disk Systems — Continued Task Source Install the UNIX Multi-User software package, if used. “Installing UNIX Multi-User Software” in Chapter 10, ‘‘Installing the Optional Feature Software’’ Install the Enhanced List Administration package, if used.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 D Disaster Recovery Checklists Disaster Recovery Checklists Page D-6 Checklist for Installing Systems with All New Disks Table D-4. ✓ Checklist for Installing Systems with All New Disks Task Source Locate the most recent full attended backup tape. You will also need to use the nightly unattended backup tape which should be located in the cartridge tape drive.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 D Disaster Recovery Checklists Disaster Recovery Checklists Table D-4. ✓ Page D-7 Checklist for Installing Systems with All New Disks — Continued Task Source Install the INTUNIX+e update package. “Installing the INTUNIX+e Software” in Chapter 8, ‘‘Installing Base System Software’’ Install the AUDIX software.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 D Disaster Recovery Checklists Disaster Recovery Checklists Table D-4. ✓ Page D-8 Checklist for Installing Systems with All New Disks — Continued Task Source Install the Enhanced List Administration package, if used. “Installing the Enhanced List Administration Package” in Chapter 10, ‘‘Installing the Optional Feature Software’’ Reboot the system.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 D Disaster Recovery Checklists Disaster Recovery Checklists Page D-9 Checklist for Systems with New Hard Disk Drive 0 and Existing Hard Disk Drive 1 Table D-5. ✓ Checklist for Systems with New Hard Disk Drive 0 and Existing Hard Disk Drive 1 Task Source Locate the most recent full attended backup tape.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 D Disaster Recovery Checklists Disaster Recovery Checklists Table D-5. ✓ Page D-10 Checklist for Systems with New Hard Disk Drive 0 and Existing Hard Disk Drive 1 — Continued Task Source Place the reconfigured Hard Disk Drive 1 in the slot reserved for Hard Disk Drive 0.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 D Disaster Recovery Checklists Disaster Recovery Checklists Page D-11 Checklist for Systems with Existing Hard Disk Drive 0 and New Hard Disk Drive 1 Table D-6. ✓ Checklist for Systems with Existing Hard Disk Drive 0 and New Hard Disk Drive 1 Task Source Locate the most recent full attended backup tape.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 D Disaster Recovery Checklists Disaster Recovery Checklists Table D-6. ✓ Page D-12 Checklist for Systems with Existing Hard Disk Drive 0 and New Hard Disk Drive 1 — Continued Task Source View the features option screen to verify that all of the customer features purchased are activated. Contact your remote maintenance center if there are any discrepancies. Check the system date and time.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 D Disaster Recovery Checklists Disaster Recovery Checklists Page D-13 Checklist for Field Reloading a Lodging Only System Table D-7. ✓ Checklist for Field Reloading a Lodging Only Systems Task Source Locate the most recent full attended backup tape. You will also need to use the nightly backup tape which should be located in the cartridge tape drive. ! WARNING: The attended backup tape contains subscriber data.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 D Disaster Recovery Checklists Disaster Recovery Checklists Table D-7. ✓ Page D-14 Checklist for Field Reloading a Lodging Only Systems — Continued Task Source Install UnixWare. “Installing UnixWare” in Chapter 8, ‘‘Installing Base System Software’’ Install the INTUNIX+e update package. “Installing the INTUNIX+e Software” in Chapter 8, ‘‘Installing Base System Software’’ Install the platform software.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 D Disaster Recovery Checklists Disaster Recovery Checklists Table D-7. ✓ Page D-15 Checklist for Field Reloading a Lodging Only Systems — Continued Task Source Restore the system from the backup tape(s) (attended and nightly). “Restoring Backups” in Chapter 3, ‘‘Common System Procedures’’ Place test calls to the system to verify installation.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 D Disaster Recovery Checklists Disaster Recovery Checklists Page D-16
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 E MAP/5P Platform Alarms Overview E Page E-1 MAP/5P Platform Alarms E Overview This appendix contains alarms specific to the MAP/5P hardware platform. These alarms will appear on the console during a system reboot. NOTE: These alarms are not generated by the Lucent™ INTUITY™ system and will not be documented in the Lucent INTUITY alarm logs.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 E MAP/5P Platform Alarms Platform Alarms Page E-2 Platform Alarms Table E-1 lists the alarms associated with the MAP/5P as well as possible repair actions. Table E-1. Platform Alarms Alarm Message Repair Action CMOS Battery Error Replace the battery. See “CMOS Battery Replacement” in Chapter 7, ‘‘Replacing Other Components’’. CMOS Checksum Error 1. Replace the battery.
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 E MAP/5P Platform Alarms Platform Alarms Table E-1. Page E-3 Platform Alarms — Continued Alarm Message Repair Action Keyboard Interface Error Replace the keyboard. Memory Error at: MMMM:SSSS:OOO (W:XXXX, R:YYYY) Replace the SIMMs. See “Memory Replacement” in Chapter 7, ‘‘Replacing Other Components’’. where: M is Mbytes, S is Segment, O is Offset, X/Y are write/read pattern CPU Clock Mismatch 1.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 E MAP/5P Platform Alarms Platform Alarms Page E-4
Issue 3 October 1997 INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Glossary Page GL-1 Glossary GL 5ESS Switch A central office switch manufactured by Lucent Technologies that can be integrated with the Lucent INTUITY system. A accessed message A message that was received and scanned (either the entire message or just the header). ACA See automatic circuit assurance. ACD See automatic call distribution.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-2 alarms Hardware, software, or environmental problems that may affect system operation. Alarms are classified as major, minor, or warning . alphanumeric Consisting of alphabetic and numeric symbols or punctuation marks. ALT See assemble, load, and test. American wire gauge (AWG) A standard measuring gauge for nonferrous conductors. AMIS See Audio Messaging Interchange Specification.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-3 ASP advanced signal processor asynchronous communication A method of data transmission in which bits or characters are sent at irregular intervals and spaced by start and stop bits rather than time. See also synchronous communication. asynchronous data unit (ADU) An electronic communications device that can extend data transmission over asynchronous lines more than 50 feet in length.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-4 automatic message scan An INTUITY AUDIX feature that allows users to scan all message headers and messages at the touch of two buttons. With Lucent INTUITY FAX Messaging, this feature allows all new faxes to be bundled and transmitted over a single fax call delivery call. Also called autoscan.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-5 boot The operation to start a computer system by loading programs from disk to main memory (part of system initialization). Booting is typically accomplished by physically turning on or restarting the system. Also called reboot. boot filesystem The filesystem from which the system loads its initial programs. BRI See basic rate interface.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-6 callback number In AMIS analog networking, the telephone number transmitted to the recipient machine to be used in returning messages that cannot be delivered. call classification analysis (CCA) A process that enables application designers to use information available within the system to classify the disposition of originated and transferred calls.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-7 cartridge tape drive A high-capacity data storage/retrieval device that can be used to transfer large amounts of information onto high-density magnetic cartridge tape based on a predetermined format. This tape is to be removed from the system and stored as a backup. CAS See call accouting system. CCA See call classification analysis. CDH See call data handler process.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-8 CNG tone See calling tone. CO See central office. COR See class of restriction. COS See class of service. code excited linear prediction (CELP) An analog-to-digital voice coding scheme. collocated A Lucent INTUITY system installed in the same physical location as the host switch. See also local installation.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-9 CPU See central processing unit. cross connect Distribution-system equipment used to terminate and administer communication circuits. cross connection The connection of one wire to another, usually by anchoring each wire to a connecting block and then placing a third wire between them so that an electrical connection is made. CSI See called subscriber information. CTS See clear to send .
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-10 DCE See data communications equipment. DCIU See data communications interface unit. DCP See digital communications protocol. DCS See distributed communications system. debug See troubleshooting . dedicated line A communications path that does not go through a switch. A dedicated (hard-wired) path can be formed with directly connected cables.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-11 digital communications protocol (DCP) A 64-Kbps digital data transmission code with a 160-Kbps bipolar bit stream divided into two information (I) channels and one signaling (S) channel. digital networking A method of transferring messages between messaging systems in a digital format. See also INTUITY AUDIX Digital Networking .
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-12 dual in-line package (DIP) switch A small switch, usually attached to a printed circuit card, in which there are only two settings: on or off (or 0 or 1). DIP switches are used to configure the card in a semipermanent way.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-13 equipped/unequipped The state of a networking channel that indicates whether Lucent INTUITY software has recognized it. Devices must be equipped before they can be enabled (made active). See also enabled/disabled . error message A message on the screen indicating that something is wrong and possibly suggesting how to correct it.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-14 fax print destination prefix A dial string that the Lucent INTUITY system adds to the fax telephone number the user enters to print a fax. The system takes the full number (fax print destination prefix + fax telephone extension) and hunts through the machine translation numbers until it finds the specific fax endpoint.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-15 G Generic 1, 2, or 3 Lucent switch system software releases, designed for serving large communities of System 75 and System 85 users. generic tape A copy of the standard software and stand-alone tape utilities that is shipped with a new Lucent INTUITY system. GOS See grade of service. grade of service (GOS) A parameter that describes the delays in accessing a port on the Lucent INTUITY system.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-16 hunt group A group of analog ports on a switch usually administered to search for available ports in a circular pattern. I I/O Input/output. IDI See isolating data interface. IMAPI See INTUITY messaging application programming interface. INADS See initialization and administration system. information service See bulletin board .
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-17 interrupt request (IRQ) Within a PC, a signal sent from a device to the CPU to temporarily suspend normal processing and transfer control to an interrupt handling routine. INTUITY AUDIX Digital Networking A Lucent INTUITY feature that allows customers to link together up to 500 remote Lucent INTUITY machines for a total of up to 500,000 remote users. See also digital networking .
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-18 LCD See liquid crystal display. leave word calling (LWC) A switch feature that allows the calling party to leave a standard (nonvoice) message for the called party using a feature button or dial access code. LED See light emitting diode. LIFO See last-in/first-out. light emitting diode (LED) A light on the hardware platform that shows the status of operations.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-19 M magnetic peripherals Data storage devices that use magnetic media to store information. Such devices include hard disk drives, floppy disk drives, and cartridge tape drives. mailbox A portion of disk memory allotted to each Lucent INTUITY system user for creating and storing outgoing and incoming messages. mailing list A group of user addresses assigned a list ID# and public or private status.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-20 message component A media type included in a multimedia message. These types include voice, text, file attachments, and fax messages. message delivery An optional Lucent INTUITY feature that permits users to send messages to any touch-tone telephone, as long as the telephone number is in the range of allowable numbers.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-21 MTBF See mean time between failures. multi-application platform (MAP) The computer hardware platform used by the Lucent INTUITY system. multilingual feature A feature that allows announcement sets to be active simultaneously in more than one language on the system. Mailboxes can be administered so that users can hear prompts in the language of their choice. MWI See message waiting indicator.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-22 on-line help A Lucent INTUITY system feature that provides information about user interface windows, screens, and menus by pressing a predetermined key. See also help . open systems interconnection (OSI) An internationally accepted framework of standards for communication between systems made by different vendors.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-23 peripheral device Equipment such as a printer or terminal that is external to the Lucent I NTUITY cabinet but necessary for full operation and maintenance of the system. Also called a peripheral. personal directory An INTUITY AUDIX feature that allows each user to create a private list of customized names. personal fax extension See secondary extension. PI See processor interface.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-24 processor data module (PDM) See modular processor data module (MPDM). processor interface (PI) A System 75, Generic 1, Generic 3i, Generic 3s, and Generic 3vs switch data link. Also called processor interface board (PIB). programmed function key See function key.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-25 remote maintenance The ability of Lucent personnel to interact with a remote computer through a telephone line or LAN connection to perform diagnostics and some system repairs. See also remote service center. remote network A network in which the systems are integrated with more than one switch.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-26 right-to-use (RTU) fee A charge to the customer to access certain functions or capacities that are otherwise restricted, for example, additional voice or networking ports or hours of speech storage. Lucent personnel can update RTU parameters either at the customer’s site or remotely via a modem.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-27 SID See switch integration device. SIMM See single in-line memory module. simplified message service interface (SMSI) Type of data link connection to an integrated 1A ESS or 5ESS switch in the Lucent INTUITY system. simplified message desk interface (SMDI) Also known as station message desk interface.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-28 switch An automatic telephone exchange that allows the transmission of calls to and from the public telephone network. See also private branch exchange (PBX). switched access A connection made from one endpoint to another through switch port cards. This allows the endpoint (such as a terminal) to be used for several applications.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-29 T T.30 The standard for Group III fax machines that covers the protocol used to manage a fax session and negotiate the capabilities supported by each fax endpoint. tape cartridge One or more spare removable cartridges required to back up system information. tape drive The physical unit that holds, reads, and writes to magnetic tape. TCP/IP See transmission control protocol/internet protocol.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-30 transmission control protocol/internet protocol (TCP/IP) A suite of protocols that allow disparate hosts to connect over a network. Transmission control protocol (TCP) organizes data on both ends of a connection and ensures that the data that arrives matches that which was sent. Internet protocol (IP) ensures that a message passes through all the necessary routers to the proper destination.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-31 untouched message An INTUITY AUDIX feature that allows a user to keep a message in its current category by using the * * H (Hold) command. If the message is in the new category, message-waiting indication remains active (for example, the message-waiting lamp remains lit). UPS See uninterruptable power supply. U. S. 123 An alternate announcement set in U. S.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Glossary Page GL-32 VP Voice platform application identifier. See application identifier. VR Voice response application identifier. See application identifier. W WAN See wide area network. wide area network (WAN) A data network typically extending a local area network (LAN) over telephone lines to link with LANS in other buildings and/or geographic locations.
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Index Page IN-1 Index Numerics IN 486 reset cable, 5-43 A ACCX circuit card configuration, 5-8 function, 5-8 I/O address, A-8 IRQ, A-8 location, A-6 maximum installed , 5-8 placement rules, A-6 switch settings, 5-10 view, 5-9 AMIS analog networking diagnostics, 2-13 installing , 9-2 announcements default set, installation, 9-5 optional language package set, installation, 9-5 storing during attended backup , 3-18
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Index Page IN-2 B backplane, see riser card back-ups attended backed-up data, 3-17 contents, 3-18 procedure, 3-18 unattended backed-up data, 3-9 stored network information, 3-10 stored voice mail information, 3-11 verifying using AUDIX administration screen, 3-14 using log administration menu, 3-13 battery, CMOS installing , 7-8 location, 7-6 removing , 7-7 bay assignments, A-6 book purpose, xi busying out channels
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Index Page IN-3 circuit cards, (cont) cage fan installing , 7-15 removing , 7-14 view, 7-33 DCIU interface function, 5-10 I/O address, A-9 IRQ, A-9 location, A-6 maximum installed , 5-11 RAM address, A-9 resetting , 2-46 resource options, 5-11 view, 5-11 digital station interface function, 5-12 I/O address, A-9 IRQ, A-9 maximum installed , 5-12 RAM address, A-9 resource options, 5-13 view, 5-13 Ethernet LAN configur
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Index Page IN-4 circuit cards, (cont) removing , 5-2 SCSI controller function, 5-21 host adapter settings, 5-24 location, A-6 maximum installed , 5-21 view, 5-22 Tip/Ring AYC10 switch settings, 5-19 view, 5-18 AYC29 switch settings, 5-19 view, 5-18 AYC30 switch settings, 5-21 view, 5-20 busying out, 2-61 diagnostics, 2-58 function, 5-17 I/O address, A-8 IRQ, A-8 location, A-6 maximum installed , 5-17 placement rules
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Index Page IN-5 D database audits mailboxes, 2-2, 2-6 mailing lists, 2-3, 2-6 names, 2-3, 2-6 network data, 2-3, 2-6 networking , 2-9 personal directories, 2-3, 2-6 platform user, 2-10 subscriber data, 2-4, 2-6 date acknowledging changes, 3-31 changing , 3-29 checking , 3-28 DCIU interface circuit card diagnostics, 2-43 function, 5-10 I/O address, A-9 IRQ, A-9 location, A-6 maximum installed , 5-11 RAM address, A-9
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Index Page IN-6 diagnostics, (cont) multi-port serial circuit card accessing , 2-31 board status, 2-33 driver status, 2-32 port status, 2-34 register dump , 2-36 serial port tests external loopback, 2-37 internal loopback, 2-37 send , 2-40 termio, 2-36 switch integration circuit card , 2-43 viewing link status, 2-42 TCP/IP, 2-49 Tip/Ring circuit card , 2-58 digital networking diagnostics, 2-16 network connection tes
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Index Page IN-7 drives cartridge tape inserting tapes, 3-5 installing , 7-5 location, 7-2 removing , 7-3 removing tapes, 3-6 troubleshooting , 1-3 diskette I/O address, A-8 IRQ, A-8 location, 7-9 RAM address, A-8 removing , 7-9 size, 7-9 hard disk adding , 6-25 cleaning , 6-27 primary installing , 6-19 jumper settings, 6-20 location, A-6 removing , 6-18 secondary installing , 6-23 jumper settings, 6-23 location, A-6
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Index Page IN-8 F fans circuit card cage installing , 7-15 removing , 7-14 view, 7-33 CPU installing , 7-17 removing , 7-16 power supply, 7-14 fax messaging, installing , 9-2 formatting cartridge tapes, 3-6 diskettes, 3-8 G Glossary, GL-1 greetings, storing during attended backup , 3-18 H hard disk drives adding , 6-25 cleaning , 6-27 primary installing , 6-19 jumper settings, 6-20 location, A-6 removing , 6-18 s
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Index Page IN-9 K keyboard, troubleshooting , 1-10 L LAN circuit card, see Ethernet LAN circuit card Lodging software, installing , 10-5 Lucent INTUITY system date acknowledging changes, 3-31 changing , 3-29 checking , 3-28 rebooting cold , 3-27 warm, 3-27 shutting down, 3-26 time acknowledging changes, 3-31 changing , 3-30 checking , 3-28 M mailboxes, auditing , 2-2, 2-6 mailing lists, auditing , 2-3, 2-6 MAP/5P
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Index Page IN-10 multi-port serial circuit card diagnostics accessing , 2-31 board status, 2-33 driver status, 2-32 port status, 2-34 register dump , 2-36 serial port tests external loopback, 2-37 internal loopback, 2-37 send , 2-40 termio, 2-36 function, 5-7 location, A-6 maximum installed , 5-7 placement rules, A-6 RAM address, A-8 view, 5-7 Multi-User software, installing , 10-2 N names auditing , 2-3, 2-6 stori
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Index Page IN-11 P personal directories, auditing , 2-3, 2-6 platform user database, auditing , 2-10 power removing , 4-5 restoring , 4-8 power supply fan, 7-14 installing , 7-36 location, 7-33 removing , 7-33 view, 7-35 printer, troubleshooting , 1-12 purpose, book, xi R rebooting cold , 3-27 troubleshooting , 1-8 warm, 3-27 releasing channels, 2-29 switch links, 2-48 Tip/Ring circuit cards, 2-62 remote connectio
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Index Page IN-12 S SCSI controller circuit card function, 5-21 host adapter settings, 5-24 location, A-6 maximum installed , 5-21 view, 5-22 serial-inband switch integration software, installing , 8-28 shutting down the system, 3-26 SIMMs description, A-1 installing , 7-21 location, 7-18 removing , 7-18 slot assignments fixed , A-6 variable, A-6 software AMIS analog networking, installing , 9-2 announcements defaul
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Index Page IN-13 system data, storing during attended backup , 3-17 date acknowledging changes, 3-31 changing , 3-29 checking , 3-28 rebooting cold , 3-27 warm, 3-27 shutting down, 3-26 time acknowledging changes, 3-31 changing , 3-30 checking , 3-28 T tapes formatting , 3-6 inserting , 3-5 managing , 3-9 removing , 3-6 when to change, 3-4 TCP/IP diagnostics, 2-49 software testing , 2-49 terminal, troubleshooting ,
INTUITY Messaging Solutions Release 4 MAP/5P Maintenance 585-310-186 Issue 3 October 1997 Index Page IN-14 Tip/Ring circuit card, (cont) I/O address, A-8 IRQ, A-8 location, A-6 maximum installed , 5-17 placement rules, A-6 releasing , 2-62 troubleshooting DCIU link, 1-4 DCS AUDIX, 1-6 defective blocks, 1-23 hard disk drive access, 1-13 keyboard , 1-10 memory, 1-9 modems, 1-2 optional features, 1-9 outcalling , 1-7 printer, 1-12 rebooting , 1-8 tape drives, 1-3 terminal, 1-10 voice ports, 1-5, 1-7 U unat
