User Guide

Chapter 1 Introduction To RoboInfo
5
Technical Support
eHelp Corporation is committed to providing you with the best overall product
experience. This includes intuitive technical products and flexible options to fit
your support needs. Our products are designed with superior quality and ease
of use in mind, but we understand that issues do arise from time to time that
need the backing of our support resources.
Note: eHelp Corporation support services are subject to the prices, terms, and
conditions in place at the time the service is used.
n For current hours of operation and details about all support offerings,
please visit eHelp’s Web site at:
http://www.ehelp.com/support
n For 24-hour support resources that include a knowledge base and forums,
please visit eHelp’s Help Community site at:
http://www.helpcommunity.ehelp.com
n To contact Technical Support via email, please use the Contact Us link on
the Help Community Web site:
http://www.helpcommunity.ehelp.com/roboinfo/contact/
contactus.asp
n For installation issues and paid telephone support (single inquiry, Silver,
and Gold maintenance support), please call 1-858-847-7960.
Customer Service
eHelp Corporation strives to continuously provide our customers with the best
possible service. Our new Customer Service Web site offers a list of the most
frequently asked questions and the ability to search our site. Results are
provided in an easy-to-view format.
Contacting Customer Service
Telephone: [phone]
World Wide Web: www.ehelp.com/support/customerservice.asp
Email: [e-mail]