Use and Care Manual
3556-VOLT LITHIUM-ION CORDLESS LAWN MOWER — LM2020SP/LM2020
TROUBLESHOOTING
WARNING: Always remove the battery pack when servicing or transporting the mower. Always protect your hands by 
wearing heavy gloves or wrapping the cutting edges with rags or other materials when performing any maintenance on 
the mower blade.
Problem Cause Solution 
The mower fails to start. 
 ◾
The battery pack is depleted.
 ◾
The battery pack is not mounted in place 
in the battery compartment.
 ◾
The battery or mower circuitry is too hot. 
(The power indicator on the mower will 
illuminate orange)
 ◾
The side rails are not extended to their 
maximum length and the clamps are not 
locked in position.
 ◾
The handle is not set at one of the three 
operating positions.
 ◾
The mower deck is clogged with grass 
and debris.
 ◾
Charge the battery pack.
 ◾
Attach the battery pack to the mower; 
press it until you hear a click.
 ◾
Allow the battery pack or mower to 
cool until the temperature drops below 
152°F (67°C).
 ◾
Fully extend the handle and lock both 
clamps. 
 ◾
Adjust the handle to one of the three 
operating positions.
 ◾
Clean the mower deck and make 
certain that the blade has freedom of 
movement.
The mower cuts 
unevenly.
 ◾
The blade is dull.
 ◾
The cutting height is not set properly. 
 ◾
The blade is assembled incorrectly.
 ◾
Sharpen or replace the blade.
 ◾
Move the deck height to a higher 
setting.
 ◾
Reassemble the blade, following the 
section “INSTALLING THE BLADE” in 
this manual.
The mower stops while 
mowing.
 ◾
The battery pack is depleted.
 ◾
Mower is in overload condition. 
 ◾
Mower deck is clogged with grass 
and debris.
 ◾
The battery or mower circuitry is too hot. 
(The power indicator on the mower will 
illuminate orange for 10 seconds.)
 ◾
The side rail is retracted a little by the 
pushing force applying on the handle.
 ◾
Charge the battery pack.
 ◾
Raise the cutting height or slow down 
the mowing.
 ◾
Unclog the mower deck. Raise the 
cutting height, or cut a narrow swath.
 ◾
Allow the battery pack or mower to 
cool until the temperature drops below 
152°F (67°C).
 ◾
Unlock the clamps. Fully extend the 
side rails and lock the clamps again.










