Troubleshooting Guide

AT&T Code
pw,123456,apn,NXTGENPHONE,,,310410#
Verizon Code
pw,123456,apn,vzwinternet,,,311480#
after sending message, your mobile will get a reply (set apn is successful) you need to
reboot the watch in the setting. If your SIM carrier is not in the list, please send us your
carrier name, we will send you the code. Back us at : [e-mail]
d, if all above steps still can not fix it. Please send us the IMEI number. The IMEI number is
on the label. We will help you fixt it. Back us at : [e-mail]
3: Initiating a video call failed, Please quit and try again later
Solution :
To get camera to work, have to initiate camera via adding a device, it then asks to access
camera. You can delete the watch and add it again in the Setracker 2 app.
Me – Device List – Edit – Unbundled.
4: The Mobile Can not get the notification from the Setracker 2 app when the video or
chat message coming.
Solution:
You should set in the setting of the smartphone. Keep the Setracker 2 notification are
available
5: The GPS is not accurate
Solution: Click the button in Setracker 2 app as below
1, Switch Settings – GPS Positionging Function
2, Base Station Switch – Set Local Base Station
These steps will take some power of the watch battery. So the watch will not last longer as
before.