User`s guide

SpeedStream Wireless DSL Gateway

Appendix A

Troubleshooting

Overview

This chapter covers some common problems that may be encountered while using the Speedstream

Wireless DSL Gateway and some possible solutions to them. If you follow the suggested steps and the

Gateway still does not function properly, contact your Internet Service Provider or Technical Support for

further assistance.

General Issues

Problem 1:

Can't connect to the Gateway to configure it.

Solution:

Check the following:

• The Gateway is properly installed, connections are OK,

and it is powered ON. Check the LEDs for Ethernet or

USB port status.

• Ensure that your computer and the gateway are on the

same network segment.

• If your computer is set to "Obtain an IP Address

automatically" (DHCP client), restart your computer.

Internet Access

Problem :

When I enter a Web site address or IP address I get a time out error.

Solution:

A number of things could be causing this. Try the following

troubleshooting steps.

• Verify that other computers work. If they do, ensure that

your computer’s IP settings are correct. Refer to

Chapter 3- Operating System Configuration. If using a

fixed (static) IP address, check the network mask,

default Gateway and DNS settings as well as the IP

address.

• If the computers are configured correctly, but still not

working, check the Gateway. Ensure that it is connected

and on. Connect to it and check its settings. (If you

cannot connect to it, check the Ethernet and power

connections.)