User guide

292 Chapter 7. Troubleshooting
Remote on <interface> refuses to authenticate with us
Explanation: The remote destination refused to participate in the PAP/CHAP authentication process.
Startup failed
Explanation: The ATM modem could not synchronize with the remote end. Call Technical Support.
Startup failed: failure code = <number>, Status [code]
Explanation: The ATM modem could not synchronize with the remote end. Call Technical Support
TelnetD
Explanation: Connection accepted. A remote configuration session has been established.
User <router/user> is disabled in remote database
Informative message.
User <router/user> not found in remote database <PAP | CHAP>
Explanation: The authentication is coming from an unknown remote router.
How to Obtain Technical Support
Before you contact Technical Support, please have the following information ready:
¥ Router model number
¥ Router software version
¥ Date of purchase
¥ Type of operating system (Windows 95, 98, NT, or Windows for Workgroups)
¥ Description of the problem
¥ List of other equipment such as personal computers, modems, etc. and third-party software you are using,
including revision levels.
To determine how to contact Technical Support, see the Quick Start Guide that came with your router, or contact:
Efficient Networks, Inc. West
Mail: 5200 Great America Parkway
Santa Clara, CA 95054
Phone: [phone]
Fax: [phone]
Email: [e-mail]
Web: http://www.efficient.com