Specifications

Efficient Networks, Inc. 5
4. Warranty Procedures.
Prior to returning a product under this warranty, the end user must first call ENI
at [phone], or send an email to ENI at [e-mail] to obtain a
return materials authorization (RMA) number. RMAs are issued between 8:00
a.m. and 5:00 p.m. Pacific Standard Time, excluding weekends and holidays.
The end user must provide the serial number(s) of the products in order to obtain
an RMA.
After receiving an RMA, the end user should ship the product, freight or postage
prepaid, to Efficient at 5200 Great America Parkway, Santa Clara, CA 95054.
The RMA number must be clearly marked on the outside of the package.
Returned Products will be tested upon receipt by ENI. Products that pass all
functional tests will be labeled "No Problem Found" and will be returned to the
end user at the end user's expense.
Products found to be defective will be repaired or replaced at the election of
ENI. ENI will return the repaired or replacement Product to the end user at the
address provided by the end user at Efficient Network's expense. For Products
shipped within the United States of America, Efficient will use reasonable
efforts to ensure delivery within two-business days from the date sent by ENI.
Expedited service is available at additional cost to the end user.