Installation guide

Troubleshooting 23
As a subscriber of the Business Internet High Speed Enterprise service, support for the Business Internet High
Speed Enterprise software is always available. Business Internet High Speed Enterprise Services do not
provide support for software other than the Internet Explorer software and the Access Manager that are
included with the Business Internet High Speed Enterprise service. Most problems are easy to solve. Here are
the solutions to some of the most common problems you might encounter.
PROBLEM SUGGESTED ACTION REFERENCE
My Internet
connection is too slow
If you are using the USB cable, try using the Ethernet cable
instead if you have an Ethernet card.
Follow the instructions under Switching from the USB cable to
the Ethernet cable on page 20.
Switching from
the USB cable to
the Ethernet
cable on
page 20
Where can I get the USB
software?
1. In your Web browser, go to http://en.bellnet.ca.
2. Click the Downloads link, then download the USB driver
for the Efficient Networks SpeedStream 5200 modem.
3. Follow the instructions under If you are using the USB
cable on page 9.
If you are using
the USB cable
on page 9
How do I remove the
USB software?
Follow the instruction under Removing the Business Internet
High Speed Enterprise software from the computer on
page 26.
Removing the
Business Inter-
net High Speed
Enterprise soft-
ware from the
computer on
page 26
The power light on my
Efficient Networks
SpeedStream 5200
modem is blinking red
The power light will blink red for a few minutes after the
power supply is connected.
Checking your
setup on
page 11
You don’t have enough
free hard drive space to
install the Business
Internet High Speed
Enterprise software
Delete any files you don’t need, but do not delete files if you
don’t know what they are for. Empty the Recycle Bin or
Trash. Try to install the Business Internet High Speed Enter-
prise software again.
Beginning the
Installation on
page 4
Your computer crashed
while using the browser
(computer will not
respond to mouse)
Low disk space: Make sure that you have sufficient free disk
space on your computer. Empty the Recycle Bin or Trash.
You may need to delete some files from your hard drive.
Corrupt cache: To clear the cache with Internet Explorer,
select Internet Options in the Tools menu. Click the Gen-
eral tab, then click the Delete Files button. Click OK, then
click OK again.
T ROUBLESHOOTING