User`s guide

MaxLoader User’s Guide
115
 Please call our Technical Support Department or your local EE Tools‟
distributor while you are at your computer and be prepared to repeat the
sequence of steps leading up to the problem.
 Submit your support request to [e-mail] or you may log-in
www.eetools.com and submit your request.
 Have the following information ready when you call or send support request
to [e-mail]:
- The invoice number for the user who bought programmer from EE Tools.
- The distributor's name and the purchased date.
- The model & serial number found in the back side of programmer.
- The hardware software revision number from option info location at the
MaxLoader software screen.
- Description of problem with error message.
- The exact part number and package type you are working with.
- The adapter part number for non-standard package.
6. Service Information
Before sending a unit in for service, call us at 408-263-2221 to
obtain a Return Authorization Number (RMA). We will not repair
your unit unless an RMA was issued.
Warranty Service: Please return the product in the original package
with proof of purchase to the below address. Clearly state in writing
the performance problem and send any leads, connectors and
accessories that you are using with the device.
Non-Warranty Service: Return the product in the original packaging to the
below address. Clearly state in writing the performance problem and return any
leads, connectors and accessories that you are using with the device. Customers
not on open account must include payment in the form of a money order or