Specifications

Printer Problem
Checklist
QMS magicolor 2 Op
eration8-20
2 Can you print a status page?
YES - Go to question 3.
NO - Check the following:
n Is the printer off line before you try to enter the Adminis-
tration/Special Pages/Print Status menu? It should be.
n Does the cassette have paper? If it is out of paper, the
PAPER OUT message displays and the Error indicator
lights.
n Are all the printer covers closed securely?
n Is there a media jam? If a paper jam message displays
and the Error indicator lights, go to one of the following
sections in this chapter on clearing a media jam.
3 Is the printer receiving data from the computer?
If the Data indicator blinks after a file is sent, the printer is receiv-
ing the data. If not, check the following:
n Is the printer on line? The online indicator should be on
and the message window should display IDLE.
n Has the emulation been changed from ESP to an emula-
tion that doesn’t match the file you are sending. See chap-
ter 4, “Printer Configuration,” in the
Reference manual.
n Print a status page from the control panel. If you are
using the serial interface, is the baud rate (speed of data
transmission) of the printer, the computer, and your soft-
ware application the same? See chapter 4, “Printer Con-
figuration,” in the
Reference manual.
n If you still cannot identify the problem, contact your QMS
vendor.
EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]